Packs Reviews 

My package was “delivered” even though i wasn't home. They either gave my package to someone else or just left it in the porch, which means it obviously been stolen. Have been reaching out, they said that they started an investigation but I haven’t heard anything since. I want my money back!

Despite being home all day, my package was not delivered. To make matters worse, they required me to reach out to the deliverer personally to arrange a reschedule. This added a significant amount of inconvenience and hassle to what should have been a simple process.

Good afternoon, very upsetting that your website doesnt let us chose any new delivery date and it is impossible to make a call or set a date for a new delivery via email. Very unclear where to find and when to expect the delivery. We didnt receive any card with any details. Where should we look for the package? :(

Very bad company ,I didn't receive my package till now and the status of the order is delivered from 6th of December and don't know how i was at home all day and nothing received till now 12nd of December ,
WHERE IS MY ORDER !! , i sent mail to info@packs and also no response
Update : I send details to them as mentioned in their comment and no response till now 7 days ago

The delivery guy never called, rang or contacted me in any way. I was home all day and all of a sudden it says delivered. No sign of the package any where and their customer service is a dead end.

The most horrible package delivery experience one can ever go through. If this is your delivery provider, expect trouble. My parcel never arrived, the delivery person never rang the bell, track&trace says delivered and of course the customer service asks me to call the sender.. wow.. just wow.

Left my 200,- euro new carpet outside our entrance in the rain and wind and considered that delivered. The package needed to be signed for. Delivery person just did the him/herself. Delivery number R9023617952

It is absolutely paradoxical that you offer awful delivery services and still encourage people to leave you a review on Trustpilot. I don't know who runs this company but it seems that she or he is focused on making this company a joke.

My parcel is delivered from track and trace but not with me as I was not home. Unfortunately no card in the mail box. Should I knock to all my neighbors to find my box?!

I had ordered some flowers for my partner. my package has been lost. The tracking says that the letterbox parcel has been delivered but my partner cannot find it anywhere after looking for two days. It was not in the delivery areas of the building, it was not with ANY of his neighbors, and there was no note at the door. The package has simply vanished. Super disappointed as I have no other option for surprising my partner as we are long distance. Reached out to customer service who just say that it has been delivered (when there is no sign of it anywhere in the building). Horrible service I hope the company shuts down since they can't do their job properly.

Had to wait for too long (WERKSCHOENEN BAAS) Very bad service, track and trace said that my package was delivered whilst I got nothing !
At the end my neighbor come with the package and said that it was left outside her door …
Very strange without knocking and the worst thing is that I was at home at that time and my house is just one door further.

If a website offers delivery with packs, I strongly (!!) recommend choosing another service. I ordered a package for a friend, and they just dropped the package off at a side door. They didn't drop the package off at the neighbors (which they clearly state in the track&trace they do if no one is at home!) or even left a note in the mailbox. The package ended up stolen and found empty in a bin.. Ordered something else again and same story. Only this time the recipient was at home but still got dropped of at the side door. Luckily, it got picked up before anyone else had the chance. They didn't even ring the doorbell...

This was overall very unprofessional. The package was:

- Not delivered first because it says I wasn't home. Reality was that the delivery person didn't try. I was home, and I have a doorbell camera.
- I wasn't notified at all about the missing package so I can try making another appointment. I found out when I started tracking it down 5 days later.
- Made another appointment and this time the package was marked as delivered. I was again, at home, and no-one even tried.
- Messaged support, and was told the package was at a neighbours, only giving me their house number.
- The neighbour wasn't my next door neighbour, but on a different street. I only found out because of the community group chat.
- I was not left a note saying that the package was delivered to which neighbour, and where I can go pick it up.

This is probably the worst experience I've had with getting anything delivered.

I got a tracker 2 days after my order at 16.22 . It's write "Klaar voor verzending". When I arrived at home my stuff was in front of my door on the street... Nobody call me and the tracker also didn't write to me ,when they will bring.. 16.58 they changed the status on "delivered".
I paid for a service.. this is not a charity company so I don't understand how dare they do this..
One of the worst service company.

Parcel not delivered to door

They rang the bell at the building entrance, but never came to our door (4th floor) and the parcel was not left inside the building entrance either nor on any other floor.

After 2 hours the parcel showed up on my hallway (either missdelivered or it was left in one of the elevators).

Zero points. According to tracking my package was delivered. I never got any information on when the package would arrive but I’ve been home since hearing the package was send from the company. There was no package and no note that it was delivered to neighbors. Very disappointing.

Delivered with a small delay but still okay.

They lost my package. According to tracking it was delivered to me when I was actually home, but there was no package and no note that it was delivered to neighbors. Support didn’t help much, they just claimed that the courier had delivered it to the correct address. The sender had to send my order again.

I wish I could give ZERO! terrible delivery.. they just left the pack in the entrance of the building although our building has elevator, if my neighbor didn't see my name on the pack maybe now it was lost!