Packs Reviews 

In a package with perishable foods in it, instead of bringing the package up and putting it in the lift or bringing it to the apartment door the delivery driver dropped it in the lobby of the apartment building that is open to the public and left it out in the open.

The delivery was very speedy and nothing was damaged but the service from the delivery person was far below expectations.

Parcel delivered on a Wednesday at my neighbour René. Unfortunally I dont have a neighbour called René. Also no note in my mailbox (the one you use for snail mail).

very bad service, package delivered to the wrong building and address!!!

It says that the package is delivered but I don't have it, so who has my package? The delivery man never came to my door?!

Rubbish, I missed the first delivery attempt, contacted them twice and no response.

My chosen time for a surprise delivery was between 09:00 and 16:00. The corrier arrived at 19:00, so nobody was home! The only way to contact or change the delivery time was via email. Even than they didnt deiver at the time I requested! The package was dropped by the neighbours and there was no note about it left at mail box... so i only had to guess where my order went! They never keep the chosen times and impossible for comunication!

Theft stealing customer packages , worst company , i have video they stole my package, they deliver it , mark it as delivered at your door in there tracking system, and then, the delivery guy come back after few minutes and take my package and leave, been 1 week, and this company have no customer service number, so i wonder how many packages has been claimed stolen with this packs.nl company very bad company so far. no customer service , there phone number only IVR.
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1 ster is teveel !
2 weken geleden een pakket dat voor de deur was gedumpt. Melding van gemaakt, geen enkele reactie. Nu een pakket dat niet op de afgesproken tijd wordt geleverd. Lijkt me voor verse bloemen niet bevorderlijk om die een nacht in een loods te laten staan.
Voortaan bestel ik alleen nog bij bedrijven die NIET via Packs.NL bezorgen.
Wat een intens slechte service!!

Says "delivered" but nothing arrived, package still not found.

They’re saying they delivered my package but i never accepted the package. I was too late to cancel it so i sent it back with the delivery person. Now they’re saying the driver says they left me the package but i dont have it. This is very strange and unacceptable.

Perfect! I wasn't home when he was here with my packet. He was 2min early than me. I was called to make new appointment for next day and I was very shocked when I saw delivery man in front on my door after 2h. Reallly Thank you!

Perfectly fine.

Surprised to see so many negative reviews, I had no issue with my package. Just your every day package delivery for me

Ordered a balloon and card for a friend to be delivered on her birthday. They didn't bother ringing the doorbell to deliver the balloon. Nor did they bother to drop the card in the letter box! Then had the audacity to tell me to pick up the package myself in Diemen... even though I paid for delivery costs!
Contacted them over the phone and via email and they were extremely rude and unhelpful!
Do not use their service! Greetz should know better than to use their delivering services....

I was supposed to receive a package from Candyonline.nl on Friday before 18:00. It was not delivered before that time and we left home. When I got home I checked track and trace and there is a note that it was delivered to me at 19:29 but there was no package and it hasn't been left with the neighbours either. I've emailed Packs.nl and have received no feedback.

Packs is literately SH!T their customer service sucks... I tried to contact them and kept getting dry answers. Not only that but they told me that my package couldn’t be delivered while I was home the ENTIRE day. Then I arranged a new day which is TODAY and I can’t see anything on the website (because their website doesn’t work for sh!t and it’s like it never was coming. Very very disappointed with Packs.

Package missed deadline, contacted and no response. Then later that evening Packs said package was delivered but it wasn’t. No response to email and phone service is not monitored. Very disappointing

First time recieving order through packs but delivery was quite fast and well within the window of time