Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
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Review summary
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
Company replied
I was pleasantly surprised by the level of service, especially with their partnership with DHL. Filling out the declaration, calculating costs, and scheduling pickup online was super convenient. The d... See more
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I used Pack & Send to get an art deco mirror packed ready for the plane back to the UK. Fragile, odd shaped, old and one of a kind I'd explored various ways and other companies who were either way ov... See more
Company replied
Company details
- Courier service
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Shipping and postal service
- Delivery Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
3.9
Great
9k reviews
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Very bad experience with PACK & SEND
Very disappointing experience with PACK & SEND.
We booked a pickup while relocating from Perth to Adelaide. On the scheduled day, nobody came to collect our boxes and we could not reach anyone by phone. The following day, we were told the pickup had been missed due to a public holiday in Melbourne (but there was no public holiday in Perth), and a new pickup was arranged for the day of our flight.
After waiting for hours, we received an email claiming that we had missed the pickup. PACK & SEND stated that the driver had attended but could not contact us. However, we were home the entire time and no one called, rang the doorbell, or knocked on the door.
We were then told to take the boxes to their depot ourselves, despite having paid for a pickup service. With a flight to catch that evening, we had no choice but to spend an additional $68 on an Uber to transport the boxes to the depot. The situation caused significant stress and nearly resulted in us missing our flight.
In the end, we paid for a service that was never properly provided, incurred additional costs, and received no meaningful resolution. Poor communication, unreliable service, and a complete lack of accountability. I would not recommend PACK & SEND based on my experience.
9 June 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We understand the frustration described in your review and appreciate the opportunity to provide some additional context. As this was an Online Self Service booking, the shipment was not managed by the PACK & SEND West Perth service centre. We believe this review may have been posted to the West Perth page in error, as the team there was not involved in the booking or pickup arrangements. In reviewing the pickup history, we understand that the carrier attended the collection address on multiple occasions and reported difficulties accessing the property due to issues with the building's intercom system. We have also been advised that attendance was recorded at the location during these attempts. We appreciate that the overall experience was frustrating and acknowledge the inconvenience caused, particularly during a relocation. If you would like to discuss the matter further, please contact us directly via DM or at customerservice@packsend.com.au and we will be happy to review the booking with you in more detail.
I use Pack & Send regularly for parcels…
I use Pack & Send regularly for parcels both domestically and from China. Outstanding value for money! Fast and reliable!
3 June 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for being a regular customer and for taking the time to leave such positive feedback. We are pleased to hear that our services consistently meet your standards for both domestic shipments and international imports from China. Providing reliable, fast transit times alongside genuine value for money is always our primary objective. We truly appreciate your ongoing support and look forward to managing your future freight and parcel logistics.
Good prompt service
27 May 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the feedback! We are glad we could provide you with good, prompt service. We appreciate your support and look forward to helping you with your next shipment!
Vintage fragile mirror safe and sound!
I used Pack & Send to get an art deco mirror packed ready for the plane back to the UK. Fragile, odd shaped, old and one of a kind I'd explored various ways and other companies who were either way over priced and/or not up to the task. The person on the front desk was so helpful and friendly, she managed to get it packed super securely in only two days in between Xmas and NY. She also video'd it being packed in all the layers - super impressive and it survived the flight back to the UK better than ever! Thankyou so much, if ever I need to get back something weird I can't live without back on the plane I will be sure to come to you first :)
29 December 2025
Unprompted review
Reply from PACK & SEND Australia
What a wonderful story to share! Packing a fragile, old, and completely irreplaceable Art Deco mirror is no small feat—especially during the hectic period between Christmas and New Year.
We are absolutely thrilled to hear that our team member provided such friendly and creative service. Recording a video of the layering process is a fantastic touch, and we are so glad it gave you peace of mind while your mirror was in transit. Hearing that it survived the long flight back to the UK "better than ever" is the ultimate win for us!
Thank you so much for your trust and your high recommendation. Whenever you find your next unique treasure that you just can't live without, we will be right here and ready to help you get it home safely!
Fast and efficient transport
I used Pack and Send Capalaba QLD to send a large box of my daughter’s memorabilia to Geelong VIC. Michael was extremely helpful, courteous and efficient, helping me with the packing. It arrived in three days. Strongly recommend.
28 May 2026
Unprompted review
Reply from PACK & SEND Australia
It is wonderful to hear that Michael at our Capalaba service centre could help you safely send your daughter’s cherished memorabilia! We know how priceless those items are, so having Michael step in to assist with the packing is exactly the kind of careful, efficient service we aim to provide. Getting a large box from Queensland to Victoria in just three days is a great result, and we are thrilled that you were pleased with the experience. Thank you so much for the strong recommendation, and we look forward to helping you again in the future!
Always had a great experience using…
Always had a great experience using these guys, their rates are even better than the main courier company they use. UX is great.
20 May 2026
Unprompted review
Reply from PACK & SEND Australia
It is fantastic to hear that you have had such consistently great experiences with us! We work hard to negotiate excellent rates with our partner carriers so we can pass those savings directly on to you, while pairing it with an easy-to-use platform. Knowing that our user experience and pricing are hitting the mark means a lot. Thank you for your continued support, and we look forward to making your next shipment just as seamless!
Good experience overall / Marion store was short-staffed
Good experience overall, great price and shipping pace. Received manual SMSs after packages arrived. Missing one start only because Adelaide stores are poorly staffed. There was only one staff at Marion store and he was extremely hectic, apparently everything was handled by him. So can't really blame him for Marion store was still unstaffed by 9 am, although it is supposed to open at 8:30 am!
14 May 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to share your feedback regarding your overall experience, pricing, and shipping speed. We wanted to gently let you know that this review has been posted under the wrong store profile. The situation you described regarding the delayed opening and staffing occurred at the Marion service centre, but this profile belongs to a different location. To ensure your feedback reaches the right management team so they can address it, would you mind updating or removing this review from our store page? We truly appreciate your understanding and hope to see you again!
Michael is the man!!
Top notch customer service from Michael at pack & send Capalaba.
Honest & helpful, Michael took the time to talk to me & explain the process.
Price was the best compared to others with next level customer service!
22 May 2026
Unprompted review
Reply from PACK & SEND Australia
It is wonderful to hear that Michael at our Capalaba service centre provided such an exceptional experience! We know that shipping can sometimes feel complicated, so it's great to know he took the time to clarify everything and provide the guidance you needed.
We always aim to pair competitive rates with top-tier care, and we're thrilled we hit the mark for you. Thank you for sharing your feedback, and we look forward to assisting you again in the future!
Easy online booking
Easy online booking and convenient location and helpful staff when dropping off packages. Ability to track packages and when delivered.
13 May 2026
Unprompted review
Reply from PACK & SEND Australia
It is great to hear that everything from our digital booking process to the physical drop-off went so smoothly! We aim to make our locations as accessible as possible, and it's wonderful to know our team provided the support you needed.
We are also glad the visibility of our tracking updates gave you peace of mind from dispatch right through to the final arrival. Thank you for sharing your experience, and we look forward to helping you with your next shipment!
Disgrace of a company
Disappointed in service. Lied to multiple times. Couriers lied about picking up my package and only confessed once camera footage was provided. Struggled to convince the office that they picked it up even after showing camera footage. Still yet to receive item as they said they have made an attempted delivery now yet I’ve been home all day. Never using again wouldn’t trust these guys. Adding on to that they laughed at me on phone when I said I would get police involved with they’re driver as he confirmed he never picked up item, this was before camera footage was provided.
21 May 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating delays and delivery complications can be.
Having reviewed your booking, we note that our Customer Service team remained in regular contact with you throughout the process, providing updates and working directly with the carrier to assist in organising a successful outcome. While PACK & SEND arranges shipments, collection and final delivery activities are managed by the selected carrier, and in this instance, the concerns raised relate to carrier collection and delivery events.
We acknowledge your concerns regarding communication during the process and appreciate the information you provided to assist with investigating the matter further. Our team continued to liaise with the carrier to obtain updates and support resolution efforts as information became available.
We regret that this experience did not meet expectations and appreciate you taking the time to provide your feedback.
Poor service, damaged item, no insurance claim
Very expensive cost including insurance, painting arrives damaged, they request quote to repair, I go out and get quote, they ghost me for 6 weeks not responding to 4 e-mails and then write me saying "it would be difficult to submit a claim." Beware here, poor packaging and charge for insurance but may not actually get insurance as if you need it, it is not available,
20 March 2026
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear about your experience and understand how disappointing it would have been. We also apologise for the delays in communication you experienced, as this is not the level of service we aim to provide. We’d appreciate the opportunity to investigate this further and review what happened. Please email customerservice@packsend.com.au with your tracking number and any relevant details so our team can look into this for you.
Great service, but the tracking system needs an update
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed the delivery. If the tracking system were more reliable, it would be a perfect 5-star service.
11 May 2026
Unprompted review
Reply from PACK & SEND Australia
We appreciate you taking the time to share your feedback! It is great to hear that the delivery was successful and that our team could provide the clarity you needed when you reached out. We understand how important accurate timing is, and we apologise for the discrepancy between the initial estimate and the actual arrival. We are constantly working with our technology and courier partners to improve the precision of our tracking updates.
Your insights help us get closer to that 5-star experience, and we look forward to making things even smoother for you next time!
I searched for weeks couriers to pick…
I searched for weeks couriers to pick up my 3 letters from the Philippines to be delivered to me in Brisbane a door to door service, pack and send had the best value in pricing. I am very impressed with how on time they were and I have received my packages exactly when they said I would, very happy with the service, highly recommend. Thank you Pack and send for making pick up and delivery seamless and stress free.
7 May 2026
Unprompted review
Reply from PACK & SEND Australia
It is wonderful to hear that we could provide the solution you were looking for after such a long search! Moving items internationally can often feel complicated, so we are pleased that we could offer great value and take the stress out of the door-to-door process.
Knowing that your documents arrived exactly as scheduled is fantastic. We strive to make global shipping as seamless as possible, and we truly appreciate your high recommendation. Thank you for choosing us!
Ver professional and affordable service
Ver professional and affordable service
8 May 2026
Unprompted review
Reply from PACK & SEND Australia
It is great to hear that you found our service both professional and budget-friendly. We strive to provide high-quality support while keeping costs reasonable for our customers, so we're pleased we hit the mark for you.
Thank you for the feedback, and we look forward to helping you with your next shipment!
Lost Package. No Updates
Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of inefficent lot, or something more worse. Have raised complaint with them, soon to follow this up with ACCC
12 May 2026
Unprompted review
Reply from PACK & SEND Australia
We understand your frustration and appreciate you raising this with us. The parcel was lodged on 27/04; however, the courier did not collect it from the store until 12/05 despite multiple follow-ups from our team. The shipment is not lost—tracking remains active and the current ETA is 15/05. We apologise for the delay and appreciate your patience while it is completed.
I paid for signature on delivery
I paid for signature on delivery, no attempt at contacting me was made. I live on a battleaxe block with a 200m driveway to front door.
The package was left propped up against the front gate, luckily the neighbour called me and it wasnt raining
7 May 2026
Unprompted review
Reply from PACK & SEND Australia
I’m very sorry to hear that your delivery wasn’t handled according to the instructions you paid for. We understand the concern of having a package left at a front gate, especially with a long driveway and the risk of bad weather.
While we use a network of courier partners to complete the final delivery, we expect them to uphold our service standards. We will be providing this feedback directly to the carrier involved to investigate why a signature wasn't obtained and to ensure this doesn't happen again. Please feel free to reach out to the service center you booked with so we can look into the specifics of your shipment. We appreciate you bringing this to our attention.
Adamstown P&S
The guys at Adamstown P&S were very helpful
The price was excellent and the whole process was easy.
My parcel was delivered quickly with no fuss.
30 April 2026
Unprompted review
Reply from PACK & SEND Australia
It is great to hear that our Adamstown team provided such a smooth and helpful experience! We aim to make every shipment as straightforward as possible, so we are pleased that the pricing and speed met your expectations. Thank you for sharing your positive feedback, and we look forward to assisting you again soon!
Easy to use
Easy to use, little bit expensive. They were punctual on pickup and delivery time was OK. Good advice on status of package
1 May 2026
Unprompted review
Reply from PACK & SEND Australia
We’re glad to hear you found the process easy to use and that the pickup was right on time! It’s also great to know the tracking updates kept you well-informed throughout the journey. We appreciate the honest feedback regarding our pricing, we strive to offer a level of service and advice that makes it worth the investment. Thank you for choosing us!
PROFESSIONAL & PROMPT
Selz arrived promptly at my sister's home in Chelmer, Brisbane. Took the boxed goods from me and they arrived promptly in perfect condition at my Sydney home.
Couldn't ask for better service. Thank you Selz. Regards, Marion
22 April 2026
Unprompted review
Reply from PACK & SEND Australia
It is wonderful to hear that your move from Brisbane to Sydney went so smoothly! We’re glad the team could provide such prompt service and that your goods arrived in perfect condition. Thank you for the kind words, we’ll be sure to pass your thanks along to the team!
Rude and uncourteous
I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.
28 April 2026
Unprompted review
Reply from PACK & SEND Australia
Thanks for your feedback, we’re sorry this experience felt frustrating. Our online quote system is designed to provide pricing where possible, but some items can’t be processed online due to shipping restrictions. In those cases, we direct customers to our service centre so we can assess the items properly and offer the most accurate solution. Our team is always available to help and guide you to the best option. We appreciate your feedback and will use it to improve how we communicate this process going forward.
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