Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
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Review summary
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
Company replied
I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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I used Pack & Send to get an art deco mirror packed ready for the plane back to the UK. Fragile, odd shaped, old and one of a kind I'd explored various ways and other companies who were either way ov... See more
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Company details
- Courier service
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Shipping and postal service
- Delivery Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
3.9
Great
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Multiple positives here
Finally a freight company that now has:
1. respectable pricing
2. proper billing - with out the phantom billing of other freight companies
3. a customer facing approach where you can phone and visit (unlike freight companies other who hide)
Recommended.
24 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for your 5 star review and your positive comments.
I was once again impressed with the…
I was once again impressed with the speed, efficiency and reasonable cost of sending pictures interstate. They arrived and returned after the exhibitions, on time and in perfect condition. I'll definitely use Pack and Send Hornsby again.
29 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your continued trust in our Hornsby team! We’re so pleased your pictures were delivered and returned safely, on time, and at a great rate. We look forward to helping you again with future exhibitions.
SUPER HEROS AT SOUTHPORT PACK&SEND the…
SUPER HEROS AT SOUTHPORT PACK&SEND the BEST TEAM just fantastic. BRILLIANT HUMAN AND HUMANE TEAM thank you from, Peter N, Surfers Paradise.
NOAH is a SUPERHERO.
29 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you, Peter! We love your enthusiasm and kind words about our Southport team. Noah and the whole crew will be thrilled to hear your feedback. We’re so glad they could deliver such a positive experience for you!
Shipment to the US
The whole process went smoothly and on time (apart from US customs)
8 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your review! We’re pleased to hear the process went smoothly and on time, aside from the unavoidable delays with US customs. We appreciate your understanding and look forward to assisting you again.
It was an easy process
It was an easy process, well priced, good service at lodging the item, and delivered in a timely fashion. All round very pleased
19 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re glad to hear you found the process easy, well priced, and timely. Great to know you were pleased all round, we look forward to helping you again.
Fantastic service
Gave them a rather awkward and difficult item to ship and they did an amazing job with packing and shipping. Will definitely use again and recommend to others.
24 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your kind words! We’re so pleased we could help with your tricky item and ensure it was packed and shipped safely. We truly appreciate your recommendation and look forward to assisting you again.
A good experience
A work colleague recommended them to me instead of Australia Post. They were cheaper, more convenient and delivered in the timeframe that they stated
17 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We’re glad to hear that our service offered better value and convenience, and that your parcel was delivered within the expected timeframe. We appreciate your recommendation and support.
everything has been great but price
Everything has been good but price. It is ridiculously expensive to send overseas. And when the parcel is out a tiny amount (by accident) P&S add exorbitant fee.
12 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We’re glad to hear the service itself met expectations, though we understand your concerns regarding cost. International freight can be expensive, and additional charges can occur for a number of reasons. As your review doesn’t mention the specific fee applied, we’d need further details to confirm why it was added in this case. Please feel free to reach out to customerservice@packsend.com.au
with the reference number so we can review this for you.
True Customer Service!
The experience was made great by the customer service I received at the Pack & Send Depot in Noosa that I dropped my package to. The owner there helped unload my box and helped me with every step of the way. He went above and beyond, doing more than was required of him. Not often you see true customer service like that anymore.
17 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the wonderful review! We're thrilled to hear that you had such a great experience at our Noosa depot. It's fantastic to know that the owner went above and beyond to help you, from unloading your box to assisting you with every step of the process.
We agree that true customer service like that is special, and we're so glad you got to experience it firsthand. We'll be sure to pass along your kind words to the Noosa team. We appreciate your business!
Have been a regular user of Pack & Send the past 10 years
Have been a regular user of Pack & Send, from QLD, WA and VIC…had 4.6kg parcel to take from Sunshine Coast to Melbourne. had a quote from P.O. and $ as extra baggage on flight…the Cost from Pack & Send was way cheaper, it was collected and delivered within 5 days…brilliant service 💯
15 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your continued support and for sharing your experience. We’re delighted to hear that our service provided both value and efficiency, with your parcel collected and delivered smoothly within the timeframe. It’s great to know we could offer a more cost-effective option and meet your expectations across different locations.
BRILLIANT fast super-fast service…
BRILLIANT fast super-fast service PERFECT 100% perfect SOUTH MELBOURNE depot and SOUTHPORT DEPOT in Gold Coast A1 100000000000% the BEST PEOPLE. Genuine, 100% brilliant and KIND polite attentive wonderful sincerely thank you from, Peter N. Surfers Paradise.
19 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you, Peter. We truly appreciate your generous feedback and are so glad to hear both our South Melbourne and Southport teams looked after you so well. Your kind words about their service and professionalism mean a lot, and we’ll be sure to pass your thanks on to the teams.
Fast and efficient service combined…
Fast and efficient service combined with great comms on progress via portal
10 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We’re delighted to hear you found the service fast and efficient and that the communication through the portal kept you well informed throughout the process.
awful
awful. they forgot my order i had to call them 4 times to get it collected. save yourself and shop elsewhere
29 August 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. It looks like this review has been left against the wrong store, as your booking was placed through our Online Self-Service system rather than this service centre. With Online Self-Service, collections are arranged directly with our third-party courier partners, and delays can occasionally occur. We understand how frustrating this must have been and appreciate you bringing it to our attention.
Reply from PACK & SEND Australia
Thank you for your review. We're glad you found the process of getting a quote, pickup, and delivery straightforward and efficient.
Earliest Pick up a fiction but otherwise good.
Cost effective service. When I have used it, the quoted "Earliest Pickup date" from my suburban city location has not been met. They quoted PU "Today" but as soon as you book & pay - "Due to high levels demand there will be delay in Pick up", BUT it was collected the next day... Job is contracted out to another courier. Pick up a day later was but no big deal. Works well and would recommend Pack & Send.
10 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience and recommendation. We appreciate your understanding around the pickup delay and are glad to hear that the collection and delivery still worked out smoothly for you. Your feedback helps us continue improving.
Absolutely useless
After taking multiple days to collect the package. They emailed me saying they had damaged some of the contents and lost some.
Weeks later, I had about half my items returned to me.
Absolutely useless. One job. Pick up and deliver a box. It’s their specialty to deliver and they couldn’t get that right. God help them if they needed to deliver something of significant sentimental value that couldn’t be replaced financially.
Never use them.
8 September 2025
Unprompted review
Reply from PACK & SEND Australia
We are very sorry to read about your experience. While PACK & SEND works with third-party carriers to complete deliveries, we take these matters seriously and always encourage customers to take up our freight warranty option at the time of booking for added protection. Damage or loss is never the outcome we want, and we apologise that this was your experience. Your feedback will be shared with the team to ensure better processes and communication moving forward.
I purchased a courier service from QLD…
I purchased a courier service from QLD Australia to Sri Lanka, supposedly 4-5 business days. It took 2 phone calls just to have the item picked up. It took 8 BUSINESS days and another 2 calls to reach Sydney. From the tracking one can see the actual transport was provided by DHL, thus any queries to Pack n Send had to be forwarded to DHL.
In future just use DHL and save a world of frustration and possible delays.
24 August 2025
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear your experience did not meet expectations. PACK & SEND partners with trusted carriers like DHL to complete international deliveries, and while we aim to provide seamless service, delays can unfortunately occur during pickup and transit. We regret the additional follow-up you had to make and appreciate your feedback, which we’ll share with our team to improve communication and timeliness moving forward.
Brilliant service
From booking the postage on the website to coordinating the collection of things to be sent, was so easy and convenient! I’ll definitely be using them again! And as a huge bonus, they were half the price of Aust Post.
9 September 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your wonderful feedback! We're so pleased to hear you found the booking and collection process easy and convenient, and that we could provide great value compared to other options. We look forward to helping you again next time!
The worst courier on the PLANET
First, it was slow. Like double the time Australia Post would take for only 10% more. The package sits in their office for up to 24 hours before it leaves, and that's their super fast express post. When it finally arrived in the destination country the tracking just ended. 1500 km from destination. No more tracking. No idea who the local courier even is, no DHL tracking number (that's who actually carried it this far) no way to find it. Then the local courier arrives, has converted the service into named-adressee-only (it was not) and won't wait 2 mins for me to come from the other end of the house, so he leaves. Leaves no card. Still no local tracking number, still no idea who the local courier is. No way to track it down. No way to get it. Worse than useless. Far worse.
12 September 2025
Unprompted review
Reply from PACK & SEND Australia
We’re very sorry to hear about your experience. International shipments can sometimes involve multiple carriers, and once parcels are handed over overseas, local courier procedures and tracking systems may differ from what was originally provided. That said, you should not have been left without clear tracking information or updates, and we regret the frustration this caused.
We’ll share your feedback with our team and carriers to help improve visibility and communication for customers moving forward.
Awful in every regard
Wasn't picked up on time. Had to call them multiple times to arrange a pickup. Customer service rude. Depot attendant rude. Depot was shut an hour early the day I went to drop off, had time come back another day. Atrocious service. Just spend the $5 extra and use TNT.
27 August 2025
Unprompted review
Reply from PACK & SEND Australia
We’re sorry to hear about the delays and difficulties you experienced with your shipment. That’s not the standard of service we expect for our customers.
Please note that PACK & SEND partners with a range of carriers for pickups and deliveries, and while we coordinate these services, there can occasionally be delays outside of our direct control. We also regret that you found our customer service interactions unsatisfactory — professionalism and courtesy are a priority for us.
We will review your feedback with the relevant team and depot to help prevent this from happening again.
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