PacSun Reviews 734

Bought 2 Essential shirts, it was my first time buying the brand so had no idea that it runs really big. Bought them as a gift for friends, it so shame that they do not accept returns or even change of items or at least credits at the store. So what do you want me to do with the shirts?lol Will never buy at this company ever again, nor recommend to anyone.

The worst customer service experience EVER! I purchased about $150 worth of blouses for my granddaughter that was suppose to be a Christmas gift. Out of that order I only received 3 blouses and 8 blouses were missing. The online tracking was pretty much none existent because all it said was that they were working on my order. I called and they said they are working on it and they would either refund me or replace the items missing but that never happened. I called after Christmas and they said give it until January 3rd. On January 3rd their customer service was only doing the Chat or email but NO CALLS. I couldn’t speak to anyone. They wanted me to send in all missing items descriptions again. I refused because I have done this multiple times already and the agent told me to just file a police report. They want me to file a police report and to continue to go out of my way to get a refund for items not received. Ridiculous none existent customer service. Do not buy online would be my recommendation because they suck!

I ordered a shirt and paid extra 10 bucks I think don't remember for faster delivery date 2-3 business days it's been close to a week and still haven't received my ordered and the thing said 2-3 business days guaranteed delivery bs

Got a hoodie and it started pilling after one wash. Tried taking it back to the store and the manager said they wouldn’t replace it unless the tags were still attached. Ridiculous product and policy.

DO NOT BUY ANYTHING FROM PACSUN. Unsubscribe from email and text marketing. They want to charge me $10 for returns and do not honor exchanges for different sizes. They NEVER DISCLOSED this at time of purchase.

See their response text below…. Buyer Beware

PacSun respond to exchange…

We do not offer exchanges. Our fashion changes too quickly to keep enough stock.

PLEASE NOTE: FOG (Fear of God) Essentials, PS Reserve, Alliance Entertainment items, and gift bags are final sale and may not be returned or exchanged. This supersedes all other PacSun return policies.

PacSun response to Returns….

Returns can be made for up to 30 days after the ship date of your package.

We now offer three convenient ways to make a return (see below for restrictions):
Return for free in any of our Pacsun store locations. To find a store near you, please click our Store Locator.
Return at any approved Happy Returns bar location for $4.
Return by mail for $10.
To begin a Happy Returns bar return or return by mail, choose the 'Start Return at Happy Returns Bar Location Or By Mail' link below.

Return In-Store
You can return online orders in any of our stores; just bring the invoice included in your package and the credit card used to pay for your online purchase. Please note for returns made after 30 days, the refund will be issued to a merchandise return card, redeemable online and in-store.

For a list of Restrictions, choose the Online and In-Store Returns Restrictions link below.

I ordered an essential hoodie for my son for Christmas as a gift. When I received the hoodie it looked nothing like the picture meaning the hoodie was defective.there is no phone number to contact this company you have to chat online with someone. After chatting for about 1 hour online, I was told my case would be answered within the next business day and all the notations was put in about my order and what I wanted. The next business day came nobody replied nobody answered. You keep speaking to so many different people no one is reading the previous rep notes. The want me to return this item to FedEx meanwhile the is a store near my job. Trying to explain to me I have to wait almost 2 weeks for a return to process when a store can do it with no issue. When something is not the customers fault it should not be a problem on how they want the item to be return especially a DEFECTIVE ITEM around this time of year. All every rep is doing is saying they are emailing me a shipping label free of charge since they do charge for returns. No one is understanding I want the item return in store for a quicker turn around time.who is to say someone sees me returning this item through FEDEX and disregards it since it’s suppose to be “final sale” do to the brand, I asked to speak to the district manager of the Roosevelt field location and still have not received a response. I sat on the phone with the store and they said “once we get the okay from customer service it’s not a problem” but yet customer service tells me not to listen to a manager in this location because they do not know what they are talking about ??? This company needs a new strategy on returns especially if it not the customers fault. You are quick to promote a brand online, in store and all over company but then have no return policies about it. So for this holiday season my son is out of a 165.00 gift and I have to wait til my day off to process a return because the hours I work are outside my local FedEx locations. Meanwhile a store is 10 mins away. HORRIBLE HORRIBLE SERVICE

When I placed my order, all items were in stock. By the time it took PacSun to process my order, 3 weeks later, all of my items were not available! Do not trust this company especially if your order is a gift. This company does not value their customers.
Will not be ordering from Pacsun again.
Negative stars!

If I could give zero stars I would. The worst customer service and they lie to you to keep your business. Took 15 days for my items to finally be in transit and the only reason it is now is because I asked for a refund. I had been asking for a refund for 3 days straight instead they sent promo codes. This business is a joke.

I would give zero stars if it was a choice. Poor customer service. No tracking number for purchase and still have not received my gift cards.

Won't honor wording on receipt. Refuse to exchange credit or refund for items incorrectly sized. Despite receipt indicating all were options.

Have not received my order that was placed several weeks ago around 300 worth of stuff. They are asking me to wait two more weeks to receive it. That’s not seven business days! Also, I’ve contacted the carrier and they have confirmed the package is lost, but PacSun is still making me wait after informing them of this. I bet a lot of the items I ordered will no longer be in stock for them resending it too. Terrible customer service. Don’t plant to shop here again.

This company doesn’t know how to handle basic transactions. I spent over $300 on multiple items, only to have the most expensive items never get shipped. When I reached out to pacsun, I was told my item was shipped out late. When it arrived, it was the wrong item!

After reaching out to customer service. I was told to mail back the incorrect item and I was then charged a fee to return the item they made a mistake on.

Finally, my missing items never shipped, I was still charged and customer service has basically closed my ticket. All in, i was scammed out of $100 bucks.

DO NOT SHOP AT PACSUN. COM. this is the most incompetent company in the market. How they are still in business is a true mystery to me… then again, scamming customers seems to be a profitable business model.

In August I ordered a t-shirt for my grandson. It didn't fit him properly so I tried to return it. I sent Pacsun a message through their website (that was the only way I could get in touch with them). Crickets. I finally gave the t-shirt to the Goodwill. Pacsun has NO customer service. Do not patronize this vendor!

It’s been a week since I ordered. It was only 1 hat and that I paid extra for 3-5 day shipping. Haven’t gotten confirmation or ETA. This page shouldn’t be advertise on Social media at all. They’re Scamming people left and right.

It’s been a month since I ordered a single pair on pants and still no shipping update or any package info. It’s ridiculous.

The MOST frustrating customer-service experience ever!
I bought my teenage son a pair of $60 sweatpants. Ordered an XL, they sent size XL3T, which were too big for my 6’6” husband. When I attempted to make an online return there is no option to waive the shipping fee even though there’s the “wrong item sent” option as a return reason. Customer service is only open from 9am-1pm. I drove all the way to the mall this weekend to make the return and was told that since they sent the wrong item, they can’t return it In store because the receipt doesn’t match the item I’m returning. She suggested I contact customer service, which I explained I’m unable to because of the hours. She offered to contact them for me, but, oh wait, they’re closed on the weekends so she couldn’t help at all. Total joke!

If I could give 0 starts I would. They sent me one shoe in the box. When I called to talk to a rep they had none. Customer service now wants me to return the one shoe and can't send me a replacement because they are out of stock. What a joke of a company, terrible customer service too.

they sent me the completely wrong item & the item I ordered which I was very excited to receive is now out of stock. they did offer me a refund & a promo code but I don't want anything from PacSun other than the one item I originally ordered. also I have to go out of my way to return the wrong item to get the refund... even though it was their mistake. really annoyed

PURCHASE ELSEWHERE!

I paid for overnight shipping for 6 items for a family vacation. Nothing shipped and they couldn't even give me an update as to where the order was in the fulfillment process. I asked them to cancel the order and issue a refund as we are now leaving town. Was told that they couldn't guarantee that the order could be cancelled. Have a charge on my card, paid for overnight shipping, have none of the items I paid for (all of which will be delivered in our absence) and it is my responsibility to return the items to them and pay $10 to mail them back. That is, of course, if they haven't been stolen by the time we get back. Additionally, the customer service was absolutely terrible! Zero attempt at a resolution or refund. I would highly recommend looking elsewhere.

I purchased 3 pairs of jeans, 1 skirt, and 5 shirts. Only 4 shirts arrived. When I called PacSun I was told that it was impossible that only 4 shirts had arrived, they had the weight of my package. When I asked for the weight of the package to weigh the package that I received, I was told they did not know it. They accused the postal department of stealing the items. The mailman handed me the package on that day. (ironic). Bottom line, I am hundreds of dollars and clothes.