Paddy Power Reviews 7,866

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 2,645 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the user-friendliness of the website and the overall positive user experience, noting it's easy to navigate and use for various activities. Many also highlight the helpfulness and patience of the staff, with several positive interactions reported regarding customer service. The process for adding funds and making withdrawals is often described as simple and hassle-free. However, some people were dissatisfied with customer service, reporting long wait times, unhelpful responses, and difficulties reaching the correct department. There are also concerns about payment issues, including accounts being blocked without clear reasons, difficulties withdrawing winnings, and requests for extensive documentation. A few other people also felt that the website's games, particularly slots, offered poor chances of winning.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers reporting positive... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, often highlighting the ease of use and navigation... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with many reporting difficulties withdrawing winnings, blocked... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Company replied

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

I feel like I've actually got a good chance of winning when I play slots on paddy power, I don't get that feeling with any other site. I guess it's my subconscious mind recognising that I do win a lot... See more

Company replied

Rated 5 out of 5 stars

The bonuses and free bets are a welcome inclusion to our betting experience. The customer service has always been fair and quick to deal with any queries.

Company replied


Company details

  1. Betting agency
  2. Gambling house
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(7,866)

2,519 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had some issues with promotion that…

Had some issues with promotion that didn't work so was gifted 10 pounds to play with thanks paddy

1 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you for this feedback! We're glad our team could resolve the promotion issue and that the £10 gesture worked for you. We appreciate your understanding and loyalty!

Rated 1 out of 5 stars

STAY AWAY FROM SCAM SLOTS!!!!!

Absolute money pit!!!! Little to no odds when playing casino slots, once you start hitting a guaranteed payout on the next bonus the bonus just stops coming in!!!! hundreds pumped into this disgusting rigged app no bonuses at all!!!!! Disgusting scam!!!!! I know I'll get the typical copy paste "our slots are random" but it's bull!!!!! Absolutely impossible for them to be random!!!!! STAY CLEAR IT'S AN ABSOLUTE CON!!!!!!!!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Well where do I start I was playing in…

Well where do I start I was playing in roses and jokers I was on 10 spins when the joker name would come you get the spins on the wheel gold was 945 blue was £200 red £50 purple £20 green was. £5 rarely I win but when I returned all those jackpots had changed my spins was down to 1% from 10% I was so angry I complained and they really couldn’t give me a valid answer that warrants the vast change since then I have played I have won next to nothing , used to love paddy power used to think it was fair but not anymore they care about getting your money nothing more nothing less so angry with paddy powers you wouldn’t believe it a valid answer was jackpots change no they I have played the exact game on other sites nothing changed with them so yeah I think paddy power changed this they say they didn’t but no other sites I’ve played the same game changed amounts exactly the same

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Probably one of the best bookies who…

Probably one of the best bookies who look after you. Especially the existing players promotions and bonuses. I had a problem and wanted to up my monthly limits there process is fair to ensure you can manage it properly without causing an addiction and chasing your losses. 5* from me

31 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you so much for this wonderful review! We're thrilled you rate us as one of the best bookies and that you're enjoying our existing player promotions and bonuses.

We're particularly pleased you recognize our approach to limit increases, responsible gaming is at the heart of what we do, and we want to make sure our processes support healthy betting habits. Your 5-star rating and loyalty mean the world to us. Thanks for being part of the Paddy Power family! 💚

Rated 1 out of 5 stars

Trustpilot says they are honest…

Trustpilot says they are honest bingosite I got banned from chat for saying same names win constant never win a joke and trustpilot got it wrong don’t trust it paddy power bingo is not a fair game and they say want more information well as I say same names win and I got banned months ago for saying same names win not a fair game

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy and very good

Happy and very good

23 May 2026
Paddy Power logo

Reply from Paddy Power

Thanks for the love! We're so glad you're having a great time with us. Your feedback keeps us motivated to do what we do best. Cheers! 💚

Rated 5 out of 5 stars

Very helpful and very quick to respond

Very helpful and very quick to respond

30 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you for taking the time to leave this review. We're delighted to hear about your positive experience and truly appreciate your support. We're committed to maintaining that standard. Thanks for choosing Paddy Power! 💚

Rated 4 out of 5 stars

Evarist

Evarist , the agent who dealt with my query was brilliant 10/10 .

But please as a company do away with all this Ai bot nonsense. I dont ever want to talk to an artificial agent , I'd rather wait in a queue to speak to a human agent .

30 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you for this honest feedback! We're delighted Evarist delivered 10/10 service, that's the standard we strive for. Your feedback about preferring human agents over AI is valuable as we're committed to finding the right balance. We appreciate your loyalty and candor!

Rated 5 out of 5 stars

Salman the goat

First two agents were useless no harm. Salman actually helped, he the goat.

30 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Salman is an absolute legend! 💚 We're so glad he could help you and get things sorted. We appreciate your patience with the earlier interactions, and we'll use your feedback to improve. Thanks for sticking with us!

Rated 4 out of 5 stars

Queried an unauthorised transaction

Queried an unauthorised transaction. Very helpful customer service rep who resolved my query quickly.

30 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you so much for this feedback! We're thrilled our customer service team could help you with the unauthorised transaction query and resolve it quickly. We take security seriously, and we're glad we could support you. Thanks for choosing Paddy Power!

Rated 5 out of 5 stars

Bets bookie

Bets bookie

29 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the kind words! We're buzzing that you rate us as the best. Cheers! 💚

Rated 4 out of 5 stars

The time and effort and the…

The time and effort and the understanding of the problems was a great help thanks Gabban ps I hope I spent that right ✅️

29 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for this brilliant feedback! Gabban is a legend, and we're buzzing that he took the time to really understand your issues and help you out. You nailed the spelling too! 😄 Cheers! 💚✅️

Rated 5 out of 5 stars

Great customer service

Great customer service, fast and very clear explanation of any problems, which have been the first time I've had any ( whichwas resolved allot easier than others inthe past . I would rate paddy power over any others for overall generally set up well 😀

29 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for this brilliant feedback! We're buzzing that our customer service delivered the speed and clarity you needed and that the problem got sorted so easily. The fact you rate us over the others is ace, that means everything to us. Cheers! 💚😀

Rated 1 out of 5 stars

Paddy Power made verification a headache. Trying jbitcasino.com instead.

Paddy Power made verification much more frustrating than it should have been. I uploaded my national ID card, then they asked for a clearer document photo, and after that, suddenly another detail was supposedly missing. There was no clear checklist, no proper explanation, just more waiting around. My account was basically stuck while they kept changing what they wanted.

I gave up and moved over to jbitcasino.com, honestly couldn’t be bothered with it anymore.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Andriana was extremely helpful when I…

Andriana was extremely helpful when I had issues with the app, and handled it professionally and kindly.
Wonderful woman:)

29 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We're so pleased Andriana could help you with the app issues and that she handled everything with such professionalism and kindness. Your kind words mean the world to her and our whole team. Thanks so much for the lovely feedback, and thanks for choosing Paddy Power! :)

Rated 5 out of 5 stars

It does what it should

It does what it should
Very happy with all aspects

24 April 2026
Paddy Power logo

Reply from Paddy Power

Thank you so much for this feedback! We're thrilled you're very happy with all aspects of Paddy Power and that we're delivering exactly what you need. Your satisfaction means the world to us. Thanks for choosing Paddy Power! 💚

Rated 5 out of 5 stars

brilliant customer service

brilliant customer service

28 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you so much! We appreciate the kind words and are thrilled we could deliver brilliant customer service for you. Thanks for choosing Paddy Power! 💚

Rated 5 out of 5 stars

I got in touch with live chat cause I…

I got in touch with live chat cause I had an issue and they were brilliant they solved my problem quickly and would recommend live chat with any issues you have they were excellent thankyou ...

28 May 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for this brilliant feedback! Our live chat team are legends, and we're so pleased they sorted your issue out quickly for you. Your recommendation means everything, they'll love hearing this! Cheers! 💚

Rated 1 out of 5 stars

Safer gambling

I hadn’t won anything for 4 weeks and the slots I like to play on were increased 50% so decided to self exclude but when I did they self excluded me from other sites why is it that when you self exclude it means you can’t play on other sites ie tombola and others under the flutter umbrella be very aware that flutter take safe gambling far too serious I only want to play on sites I choose but flutter apparently cuts you off from all sites

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

20 May 2026
Paddy Power logo

Reply from Paddy Power

Thank you so much! We appreciate the kind words and are thrilled we could help. Thanks for choosing Paddy Power! 💚

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