Paddy Power Reviews 7,857

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,645 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the user-friendliness of the website and the overall positive user experience, noting it's easy to navigate and use for various activities. Many also highlight the helpfulness and patience of the staff, with several positive interactions reported regarding customer service. The process for adding funds and making withdrawals is often described as simple and hassle-free. However, some people were dissatisfied with customer service, reporting long wait times, unhelpful responses, and difficulties reaching the correct department. There are also concerns about payment issues, including accounts being blocked without clear reasons, difficulties withdrawing winnings, and requests for extensive documentation. A few other people also felt that the website's games, particularly slots, offered poor chances of winning.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers reporting positive... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, often highlighting the ease of use and navigation... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with many reporting difficulties withdrawing winnings, blocked... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

I feel like I've actually got a good chance of winning when I play slots on paddy power, I don't get that feeling with any other site. I guess it's my subconscious mind recognising that I do win a lot... See more

Company replied

Rated 5 out of 5 stars

The bonuses and free bets are a welcome inclusion to our betting experience. The customer service has always been fair and quick to deal with any queries.

Company replied


Company details

  1. Betting agency
  2. Gambling house
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing change with this site

Nothing change with this site. It seems fixed at this point. Just take money for one year and does not pay anything. RTP a joke. Down thousands and not a good payoff. You can see how the actual slots slow down when they return the exact amount of money you put on last time. Fixed all i can say. Made only to make you lose. Piece of advice, stay far away as you will only lose your money. There is no win, no bonuses or JP on slots. Paddy use to be a good site now it is as worst as many others.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great app with lots of promos!

9 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We're so pleased you're enjoying our offers and promotions! That's what we're committed to, delivering great value to our customers. Thanks for your loyalty! 💚

Rated 4 out of 5 stars

Great app all round

Great app all round, easy to use, multiple promotions, customer friendly support and fast withdrawal time. Highly recommended.

9 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

This made our day! We're so thrilled you're enjoying Paddy Power and that we're delivering the experience you deserve. Your kind words and loyalty mean the world to us. Thanks for being part of our community! 💚

Rated 1 out of 5 stars

I have been banned from playing their…

I have been banned from playing their bonus games without any clear explanation as to why. As a customer it would be beneficial as to have a clear explanation as to why, instead of just getting banned. The date is not correct as to when this happened, its just for the purpose of the review.

8 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the feedback. We've been in touch directly to get more details and sort this out for you properly. We're on it and committed to making things right. We appreciate you giving us the chance to help.

Rated 5 out of 5 stars

On top form

On top form, always giving freebies.
Excellent sports site and gaming.

9 June 2025
Paddy Power logo

Reply from Paddy Power

Thanks for the love! We're so glad you're having a great time with us. Your feedback keeps us motivated to do what we do best. Cheers! 💚

Rated 5 out of 5 stars

PADDY POWER SOUTHEND ARE THE BEST...

PADDY POWER SOUTHEND IN OUR HONEST OPINION IS BY FAR THE BEST BETTING SHOP FOR MILES...
THE MANAGEMENT,STAFF,CUSTOMER SERVICE IS NEXT LEVEL.WE`VE VISTED SEVERAL OTHER BETTING SHOPS WITHIN THE SOUTHEND AREA & FOUND NONE OF THEM COME CLOSE EXCEPT A FEW OF THE BETFRED SHOPS SITUATED NEAR THE LOWER PART OF SOUTHEND,NOT THEIR SHOP SITUATED IN LONDON ROAD SOUTHEND.CORALS ONLY REALLY WELCOME REGULAR CUSTOMERS,OFFERING THEM TEA OR COFFEE.IF YOUR NOT A REGULAR CORALS CUSTOMER,DON`T BOTHER GOING.WE`VE EXPERIENCED THIS FORST HAND ON MANY OCCASION.ALL CUSTOMERS SHOULD BE TREATED AS EQUALS.CORAL HEAD OFFICE NEED TO ACT ASAP,AS TO HOW THEIR SHOPS ARE BEING MANAGED.ASK CUSTOMERS,NOT JUST REGULAR CUSTOMERS ! WHAT DOES THE SHOP NEED TO MAKE VISITING CUSTOMERS FEEL MUCH MORE WELCOME.PADDY POWER GO BEYOND THE CALL OF DUTY TO HELP OUT THEIR CUSTOMERS,WHO FEEL VERY VALUED.WELL DONE PADDY POWER FOR OFFERING A HIGH CLASS CUSTOMER BASED SERVICE WITH A PERSONAL TOUCH,WHICH IS SEEN VERY RARE ELSEWHERE...

5 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We really appreciate you taking the time to share this feedback. We're so pleased we could deliver a great experience, and your kind words remind us why we do what we do. Thanks for your support! 💚

Rated 5 out of 5 stars

Today agent naveen understood the…

Today agent naveen understood the sincere issue to hand and went the extra mile to try and resolve this.
Very happy todo my buissness with paddy power and reccomend this site to anyone.
Regards

8 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Naveen is fantastic, and we're so glad they could deliver such great service for you. Thanks for the kind words and for choosing Paddy Power! 💚

Rated 5 out of 5 stars

Excellent support people at PP

Excellent support people at PP

7 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks so much for this brilliant review! 💚 We're absolutely buzzing that you've had such a great experience with Paddy Power. Your support means everything to us, and we can't wait to serve you again!

Rated 5 out of 5 stars

Good service

I’ve been having trouble trying to get into my account which was very frustrating I spoke with a member of customer service and she was extremely doing all she could to assist me with patience,it would have been nicer if there was a number I could ring

7 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We're so pleased our customer service team could help you with such patience and dedication during a frustrating situation. That's what we're here for. Your point about phone support is really valuable, we know sometimes speaking to someone directly by phone makes all the difference! Thanks for your patience and for being part of Paddy Power! 💚

Rated 5 out of 5 stars

Corrected…

Solved my issue in 10mins and i got my money back straight away

6 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks so much for this brilliant review! 💚 We're absolutely buzzing that you've had such a great experience with Paddy Power. Your support means everything to us, and we can't wait to serve you again!

Rated 1 out of 5 stars

Needs investigating

Well i like a good game or two now and again, but i swear down this company needs investigating, there is no way it should be legal to spin so many times for big money and win less than ur wager, if anything the win rate/ratio is pathetic at best. You will NEVER win more than your deposit FACTS

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service 👏

Superb customer service 👏

6 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

We really appreciate you taking the time to share this feedback. We're so pleased we could deliver a great experience, and your kind words remind us why we do what we do. Thanks for your support! 💚

Rated 1 out of 5 stars

Rule 4 applies in the Derby

Really disappointed Paddy Power applied Rule 4 in the Derby, when 2 other leading bookmakers ignored the rule and paid winners in full, think I’ll be switching to Coral
Sky Bet Corals and Ladbroke all wavered rule 4 and paid in full. Not Paddy Power, looks like Ladbrokes are going to get my hard earned in future.
Also just recently other bookies offer consistently better odds,
Punters beware, not all bookies are the same,

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Most genuine bot I've spoken with.

Most genuine bot I've spoken with.. waiting on my verification 🤞🏼

5 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the kind words! We're glad our bot could help. Our team is here if you need anything. Thanks for choosing Paddy Power! 💚

Rated 5 out of 5 stars

Great customer service

Great customer service, great betting app , easy to use doesn't buffer like other apps . Instant pay out to bank . Also free bets which is always a positive in my book .

4 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thank you for your review! We're so thrilled you're enjoying Paddy Power and that we're delivering the experience you deserve. Your kind words and loyalty mean the world to us. Thanks for being part of our community! 💚

Rated 4 out of 5 stars

Paddy power probably one of the better…

Paddy power probably one of the better casinos in my opinion more honest than the competitors

4 June 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the love! We're so glad you're having a great time with us. Your feedback keeps us motivated to do what we do best. Cheers! 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look