Palava.co Reviews 

204
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Palava is a great example of English fashion. I am a faithful customer, from France. Exceptional styling, design, patterns, colours, high quality and great customer service are a reflection of the tru... See more

Rated 5 out of 5 stars

Brilliant customer service once again from Palava Team. Purchased the mustard boxes zip up jacket, warm, easy to wear, smart, & original, so many compliments, I love it. A few items for Xmas gifts…s... See more

Rated 5 out of 5 stars

Really excellent visit to shop: the staff were great, kind , helpful. A bit like asking a friend for advice on cut, style etc. Came away with two dresses which will go perfectly with the rest of my... See more

Rated 5 out of 5 stars

I found Palava by chance on Facebook - loved the prints and immediately ordered an apron as a gift. It arrived quickly - well packaged in a funky brown paper postal sac - and is even nicer than I... See more

Company details

  1. Clothing Shop

Written by the company

Colourful, unique and flattering dresses and knitwear for women. Ethically made in the UK and Europe with natural and sustainably sourced materials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(204)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

My queries were answered very helpfully. I liked the dress I ordered very much but for various reasons it wasn't quite right for me. I hope to buy something from Palava in the future.

3 August 2023
Rated 4 out of 5 stars

Great patterns, quirky styles and very well made clothing

I love Palava's quirky, original retro styles. My only caveat is the sizing of their dresses. Some styles fit like a glove and others in the same size will be perfect at the waist and too big in the boob area. But then I suppose this variability gives everyone a chance to find a style that fits them. But I ADORE Palava! And I appreciate their green credentials.

30 July 2023
Rated 5 out of 5 stars

Very nice products and polite response

I've used it several times. It takes about 2 weeks to arrive in Japan, but I'm relieved to receive a polite email about the delivery. And the clothes that arrive are very nice and wonderful! I'm always looking forward to receiving the clothes from this store. I want to go to a store in England someday.

31 July 2023
Rated 5 out of 5 stars

Fabulous

This is a very good, reliable company to purchase from. Items are dispatched promptly, and the quality and style of their products are fabulous.

30 July 2023
Rated 4 out of 5 stars

Eco-friendly packaging and a well-made organic cardigan.

Bought this Organic Cotton Cardigan-Vera Cream Floral Corsage on the sales. Received in a large paper bag with cute drawings. It came with a nostalgic receipt slip which I was pleasantly surprised how eco-friendly the company has worked on eco-friendly packaging! The cardigan was pretty and well made. The piece appeared true to the image online. The shop is a little more expensive than I would normally shop for the same quality of clothes.

30 July 2023
Rated 5 out of 5 stars

Great service and super confortable trousers

This was the first time that I bought on Palava and I have to say, it was great. I did the mistake of ordering the wrong size, I wrote an Email asking how to proceed, the responded quickly, I send back the small size and got the bigger one within some days. There was no problem at all, very kind and the trousers are super comfortable and fit perfectly.

26 July 2023
Rated 2 out of 5 stars

They sent the wrong item.

They sent the wrong item because they didn't have the item I ordered in stock although it was shown on their website.
They didn't bother to check if it was the same item or not when made the parcel.
Very disappointed.

23 July 2023
Palava.co logo

Reply from Palava.co

Hello, thanks for taking the time to write a review. We're really sorry we made a mistake when sending you your item. This shouldn't have been done without consulting you first. Unfortunately our items are made in small runs and mistakes in stock count can happen. Please email us hello@palava.co and we can organize a free return for you!
Thanks, The Palava Team

Rated 5 out of 5 stars

Helpful staff and quick reply to…

Helpful staff and quick reply to questions. The dress is fab, fit is great and the material is lovely.
Just to warn EU customers, the customs charges are extortionate, this isn’t Palava’s fault hence no deduction in stars, but just a warning

26 June 2023
Rated 5 out of 5 stars

Happy customer.

When I received my original order, it was the wrong size. I contacted Palava and spoke to a very helpful and pleasant lady. I returned the order and very quickly received my exchange. The quality of the clothes are lovely and the design is just my thing. I will certainly be ordering more items in the future. I also love that the wrapping is all eco friendly. :-)

26 June 2023
Rated 5 out of 5 stars

great customer service

I needed to exchange a dress for a different size and the customer service at Palava was great, they were very responsive and helpful. The clothes are so nice, great patterns, fabrics and styles.

26 June 2023
Rated 5 out of 5 stars

I LOVE MY DRESS!!

The customer service people were wonderful. The dress arrived quickly given it traveled overseas. And I love this dress so much!! The fit was great. The quality of the fabric and the garment construction are beautiful! THANK YOU!!

1 June 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look