Palicomp Reviews 

512
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the team's responsiveness and helpfulness in pre-sales and after-sales support. Many are thrilled with the product quality, noting that custom-built PCs are well-constructed, perform excellently, and often exceed expectations. The ordering process is often described as smooth, with clear communication, quick confirmations, and flexibility to accommodate changes. However, some people mentioned experiencing issues with product quality, such as receiving incorrect components, missing parts, or encountering faulty hardware upon arrival. A few other people also felt that customer support could be slow or unresponsive, with some describing interactions as defensive or unhelpful in resolving problems.

What people talk about most

Product

Consumers find product quality and accuracy to be ambiguous, with many praising the build quality and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the... See more

Service

Users describe ambiguous interactions with service, with some customers praising the excellent and quick... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the build quality of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I Bought my pc from Palicomp in 2019, however when update to Windows 11 arrived, PC health checker tells me my pc not compatible. I contacted customer services who sent clear instructions and video li... See more

Rated 5 out of 5 stars

We have recently received a customised desktop win 11 PC from Palicomp. The machine is superb, really well built and very fast. They were a little pushy (in a gentle way) to upsell which did make me r... See more

Rated 5 out of 5 stars

Ordered the computer in November 2025. The original case I ordered was unavailable, so they offered a more expensive one, but at the original case price, which I accepted. I received the computer abou... See more

Rated 5 out of 5 stars

Had an issue with PC just outside warranty period. Sent email to support who replied in minutes with solution. Issue was caused by me leaving PC off for long periods and CMOS battery failing. Replac... See more


Company details

  1. Computer Shop
  2. Computer Accessories Shop
  3. Computer & Accessories store
  4. Computer Hardware Company

Information provided by various external sources

Palicomp are leading suppliers of Custom Built PCs, Performance and Gaming PCs, including Home, Office and Extreme Gaming Desktop Computers, Laptops and PC Accessories


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

512 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.3

All reviews

(512)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Order promptly confirmed with an email the next day with further offers which I was able to customize and add on. PC arrived next day (as paid for). Small hiccup with the power when I went to turn it on but I got support from their staff within 5 minutes of my first email and was walked through to the solution (including a phone call). Turned out to just be a loose connection on the motherboard which was easily remedied. Happy customer and will return in the future.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

My Cobra desk top was delivered on time and well packed.

My Cobra desk top was delivered on time well built and included all my configuration changes.
All my Apps and Data have been transferred from a Windows 10 PC.
Having got to grips with Windows 11 and used for a few days it performs excellently with loads of fast memory and storage, highly recommended at a very competitive price.

Hope this may help, after setting up Win 11 OK I needed to have the inboard WiFi and Bluetooth working. The device manager showed incompatible drivers, using the drivers supplied on the motherboard CD, they installed correctly but did not work crashing to Blue Screen and being unable to reboot. Had to restore Win 11.
Asked support for help and they quickly sent a link to drivers for WiFi and BT now OK. I have since downloaded Acer support latest drivers.
I have now added a DVD and HDD to complete my system, a little more information on the Fractal Design Core 1100 case would have helped to install a 3.5 HDD, although easy when you know how!

Overall an Excellent Desktop and very good customer service highly recommended.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Great aftersales support

Bought a gaming PC 18 months ago. Contacted after sales support yesterday following an issue that I feared was going to cost me. Support dept were in touch within hours and were happy to honour the warranty but first offered advice for quick fixes I could try before returning it. These fixed it so I’m a very happy man and have full faith in palicomp if I have future issues or ever want to upgrade.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Great technical support.

Palicomp technical support were quick to respond when I contacted them. They were very supportive and able to advise me how to resolve a problem I had with a new PC build.

20 August 2023
Unprompted review
Rated 5 out of 5 stars

No qualms

Quick and easy correspondence with the company after purchasing a PC, delivered when they said it would be delivered, built to the spec they said it would be built to. Great price for what I got, and the PC works brilliantly. No qualms

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Palicomp PC

I bought a Palicomp PC and it came with a few problem like the the wires had moved in transit causing a rapid knocking sound, which was quite annoying and as instructed had to reseat the ram and then it worked fine. its a great PC and the support team are excellent sometimes emailing me back the same day

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Palicomp Great Experience

From my initial contact with the company they replied quickly and efficiently answering all my questions. I ordered a machine and it was delivered within 2 days. Packaging was good and no problems setting up the AMD Cobra. Price superb. I had a query regarding altering the Power Scheme in Windows 11 but a quick email to their support dept and a reply within an hour sorted it out. I would heartily recommend this company.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied, had some confusion about an upgrade I had ordered and didn't think it had been fitted. Sent them an email, very quickly resolved. It had been fitted but the sound card looked completely different to the one I wanted...turns out they had upgraded the upgrade to a better card! No issues at all. Would have been better I suppose if they had told me in the first place.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Was looking for a deal on hotukdeals.com for a mid-top end spec desktop and this caught my eye.

They were a very helpful team when purchasing my new desktop. Emailed me back very quickly and arrived the next day.

Had a problem with the PC when it arrived but the support team sorted the issue very swiftly and I'm very happy with my purchase.

Would buy from them again in the future.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Palicomp

Great service from Palicomp. From the building of my PC to receiving it the experience was great. Parcel was very well packaged and I'm pleased with my new toy! Would highly recommend, and definitely will use again. Thanks to everyone at Palicomp.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

My third PC from Palicomp!

I have bought three PC's from these folks now and have received great service every time. Always quick to respond with great advice and updates in a professional and friendly manner. Awesome deals and a pleasure to deal with. Highly recommended!

23 June 2023
Unprompted review
Rated 4 out of 5 stars

Great support when honouring extend warranty claim

Purchased a pre built PC and this worked fine for a year+ however it started to have an intermittent fault and kept crashing. Palicom had this back several times and eventually resolved the issue by virtually replacing everything to resolve the issue. So glad that I extended the warranty period and that I purchased from Palicom as they promised to resolve the issue irrespective of what fault was. Thank You Palicom

13 April 2023
Unprompted review
Rated 5 out of 5 stars

AMD Cobra - worth the money

Like Steven below, I saw this model in a computer magazine and opted to buy it. Customer care were very good while specifying the exact configuration, with several emails exchanged to get things just right.
As it turned out I got a couple of upgrades due to what they had in stock, which was OK.
The computer was delivered in about a week, they specify 5 to 10 days, so that was good.
It runs really well and I am pleased with my purchase.

25 April 2023
Unprompted review
Rated 1 out of 5 stars

Avoid, after sales support does not work.

I purchased Desktop PC from Palicomp 2 months ago, PC keeps rebooting when memory is set to its advertised frequency. Was trying to contact Palicomp over the email but not much luck there. When calling their helpline after selecting "After sales - Option 1" call is getting rejected. Waste of time - I have purchased additional warranty but it looks like even basic one is no honoured.

Keep away from this company

27 April 2023
Unprompted review

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