Palicomp Reviews 

512
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and performance of the PCs, often highlighting well-built machines that run smoothly. Many also commend the excellent customer service, describing the team as helpful, responsive, and accommodating, frequently going above and beyond. The ordering process is noted as simple and efficient, with good communication, leading many to become loyal repeat customers. Conversely, a small portion of people experienced significant product issues, such as receiving incorrect or faulty components, poor build quality, or compatibility problems. Some reviewers were not happy with after-sales support, citing unresponsiveness, long wait times, or a defensive approach to resolving issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and service, with many customers expressing... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with the process,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing extreme satisfaction and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the good build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I Bought my pc from Palicomp in 2019, however when update to Windows 11 arrived, PC health checker tells me my pc not compatible. I contacted customer services who sent clear instructions and video li... See more

Rated 5 out of 5 stars

Love my machine. Ordered off them and their communication of order and sorting issues was excellent. Delivery was so fast compared what they had suggested would be timescales. Has an issue with the... See more

Rated 5 out of 5 stars

I had no need to be in touch since purchase of my machine some 6 years ago. Yet you not only replied to my appeal for help but within 2 hours and with a very complete answer and advise. This seems... See more

Rated 5 out of 5 stars

Palicomp were amazing when I ordered a motherboard bundle to upgrade an old PC. The order processes was simple and Palicomp were quick to email and confirm the order had been received. After s... See more


Company details

  1. Computer Shop
  2. Computer Accessories Shop
  3. Computer & Accessories store
  4. Computer Hardware Company

Information provided by various external sources

Palicomp are leading suppliers of Custom Built PCs, Performance and Gaming PCs, including Home, Office and Extreme Gaming Desktop Computers, Laptops and PC Accessories


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

512 reviews

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No history of asking for reviews

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4.3

All reviews

(512)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I had a tremendous experience with Palicomp. I'm an experienced PC builder and have been building PCs for years and I have never built a computer with the same amount of care and attention that Palicomp have. It was priced perfectly. The cable management was excellent. The computer arrived in great condition, well packaged and I'm very happy. I would recommend.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Great support and customer service

Had an issue with Paypal on payment and they were able and willing to assist to rectify.

Then had and issue during setup which they were willing to suppor lt and when none of the troubleshooting worked they had it collected and fixed and back to me within 3 days.

10/10 service.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

AMD Cobra is brilliant! Great Customer Service.

I purchased the AMD Cobra on the recommendation of Computeractive magazine and it doesn't disappoint!

The PC is blazing fast for the activities I use it for including general internet use and mild video editing compared to my old Dell Inspiron and was an absolute steal of a price at the time of purchase.

As for Palicomp, customer service has been excellent and while there was upselling, there was ZERO pressure selling.

I'd certainly recommend using Pailcomp if either you want them to provide you a pre-build or for a custom PC as they know their stuff and their prices.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Recommend this company

Recommend this company. Really pleased with the computer. I had a small problem with a part, I e-mailed them and it was all sorted within 12 hours. Excellent service.

30 April 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed

So disappointed, was looking forward to working with a non bog standard computer. Having worked in this field since the '80's, helped people with little computer knowledge, upgraded their systems etc... I now find I have to make excuses for zero performance.

GET A GRIP!

17 April 2024
Unprompted review
Rated 5 out of 5 stars

My good experience

I first contacted Palicomp via Chat about potentially buying a PC. The operative (P) answered all my questions comprehensively and was most helpful. I duly ordered an AMD Cobra PC, which was delivered on time and was well packaged. I had a few queries I wanted to clear up, so I emailed their support. They (J) answered on the same day and sorted them all out. I now look forward to firing up my new PC with confidence. Thanks Palicomp!

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Managed a hardware fault effectively

First time Palicomp user earlier this year and felt the build I ordered was good value relative to the components used. I did run into a very rare CPU issue with the build, which was a bit disheartening having just spent quite a bit on the order. On a very positive note however, Palicomp dealt with it well - initially with troubleshooting steps, and then once it was clear that wasn’t doing it, a very quick pickup of the PC and quick turnaround of replacement hardware.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

First time customer - superb experience

It's been 13 years since I bought my last PC and spent a long time trying to work out what I wanted and then who I wanted to buy it from. Overall experience from Palicomp has been superb. Buying process, customer follow-up and then support has been first class. Quick response to any questions. Had a small issue with the graphics card and support sorted it out. No hassles, no push back, just went out of their way to sort my issue, which they did. Recommended :-)

5 April 2024
Unprompted review
Rated 5 out of 5 stars

"I had a seamless experience ordering a…

"I had a seamless experience ordering a prebuilt PC from this website. Despite ordering late at night, I received a confirmation email by noon the next day. Their customer service was accommodating when I wanted to add an SSD to my order, and the process was hassle-free. Those complaining about upselling are overreacting; I was asked once if I wanted any extras, declined, and that was the end of it. Overall, they were nothing but courteous throughout the entire process."

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. Had a problem with a power supply, they sent me a replacement straightaway and made everything super easy. Delighted with prompt, friendly service received.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant after sales support

This is my third PC from Palicomp, and the first one with which I have had an issue, after circa 10 months from purchase. That said, their support, speed of response, helpfulness and determination to resolve my issue quickly has been brilliant. They even sent me replacement parts (RAM sticks) before I returned the faulty one, to ensure minimum downtime for me. Computers go wrong from time to time, but what segregates the good from the bad suppliers, is the way and speed that they, the supplier, respond to any issues/problems. 10 out of 10 for Palicomp, and its support team.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed

Too often, when issues crop up, people can be neutral at best about their experience. This doesn't do justice to the great efforts a company can go to when making sure an issue is fully resolved.

I've found Palicomp quick to act, demonstrate real patience, politeness and professionalism in resolving things for us.

If you are in Northern Ireland and curious about ordering from this company, this is just to let you feel assured that you can give them your custom.

I had to write this because Palicomp understood the very human element of what we were going through and they addressed it perfectly.

Great company and I will come back to them for a future PC for the very reasons they've given me to above.

28 February 2024
Unprompted review

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