The office team was very helpful and proactive in keeping me updated about the status of the shipment. And also the driver was very helpful and committed to getting to us despite many hurdles in terms... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Three absolute highlights: 1) Really good communication throughout 2) Great price for our pallet delivery 3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came w... See more
Company replied
Really great service from start to finish. Gabriela was excellent and kept me updated throughout every stage of the delivery/collection, which made the whole process very easy. A special mention als... See more
Company replied
Have used Pallet2ship a couldn't of times now, and its such a simple, easy to use, quick service. Still amazed at how quickly they can deliver. Our office is based in Okehampton, and they managed to c... See more
Company replied
Company details
Written by the company
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
Contact info
Office 1, Space Station, 149 St Pauls Ave., SL2 5EN, Slough, United Kingdom
- 01753 299 456
- office@pallet2ship.co.uk
- www.pallet2ship.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charges without warning huge fees for…
Charges without warning huge fees for "non stackable" pallet which was actually stackable!! Avoid!!
20 November 2025
Unprompted review
Reply from Pallet2Ship
Hi Simon,
At the time of booking, you declared your pallet as stackable. However, as visible in the photos you provided, the shipment was not stackable. A stackable pallet must be fully crated or packed in a way that allows another heavyweight consignment to be safely placed on top. This was not the case here.
Because the pallet was non-stackable, the carrier applied a £198 non-stackable surcharge. This is a fee charged to us by the carrier, not something we add ourselves. As outlined clearly in our Terms & Conditions, which you agreed to during checkout, any surcharge applied due to inaccurate shipment information must be passed on to the customer.
All details regarding stackable vs. non-stackable freight and potential surcharges are available in our service description, booking guidelines, and T&Cs, accessible before placing an order.
We remain transparent in all charges, and this extra fee was the direct result of the incorrect declaration at the booking stage.
Best regards,
Pallet2Ship
Excellent service
Competitively priced, comprehensive and swift communication throughout the process from Africa to UK, I would highly recommend Pallet2Ship for international shipping of a pallet.
10 November 2025
Unprompted review
Reply from Pallet2Ship
Thank you for trusting us with your shipment from Africa to the UK, Alex!
We’re glad the pricing worked well for you and that our team kept you informed every step of the way.
We truly appreciate the recommendation and are here whenever you need your next international pallet moved.
Kind regards,
Pallet2Ship
Efficient and very polite…
Efficient and very polite communications, it was a pleasure to 'talk' to Gabriela.
5 November 2025
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to review us, Jonathan!
Your kind comments have been passed on to Gabriela, and we hope to be able to work with you again.
Kind regards,
Pallet2Ship
THEY DIDNT BOOK THE COLLECTION, NOW NO REFUND
I booked 4 pallets to go to the Netherlands on a Thursday for a collection Friday. Used Kuehne + Nagel service through them. Called multiple times to confirm the collection and was told each time the driver was on the way. Phoned Kuehne + Nagel directly to be told there is no collection from our address. Pallet2Ship only admitted the no one is coming once I told them of of my call with K&N. This was at 4:30pm on a Friday and told they cant collect now until Monday. Do not use if shipment is urgent!
They claim in reply below its unguaranteed but I called multiple times on the day of booking and told each time they driver was on their way.
I requested a refund for this shipment on the 17th November, its now 10th December and it still hasn't been processed. Its stated as up to 10 working days for a refund to be processed and it still hasn't been processed.
I will never use this company again
14 November 2025
Unprompted review
Reply from Pallet2Ship
Hi Oliver,
We would like to clarify the circumstances of your booking.
Our standard groupage services are advertised as non-guaranteed, as multiple operational factors can occasionally affect collection times. The carrier missed the cut-off time on Friday, which meant a collection could not be attempted before the depot closed.
The booking was submitted to the carrier on Thursday with a request for next-day collection. We are not aware which depot provided the information you received, but your collection was scheduled correctly on our side, and this can be verified in our logs.
For time-critical shipments, a dedicated-vehicle quote is recommended, as groupage services cannot offer guaranteed collection or delivery times.
If further clarification is needed, our team remains available.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for trusting our services, Mark!
We appreciate you taking the time to share your feedback and look forward to assisting you again!
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for your review, Daniel!
We're really pleased to hear everything went smoothly and you felt well informed throughout the process. We truly appreciate you choosing us.
Kind regards,
Pallet2Ship
Great service
Great service. Very responsive, prompt and easy instructions to follow. Gabriela was very helpful and helped throughout.
22 October 2025
Unprompted review
Reply from Pallet2Ship
Thank you for your review, Hyder!
We're delighted to hear everything went smoothly and that the process felt straightforward.
Gabriela will be so pleased to know her support made things easier for you. We're here anytime you need us again.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for your review, Aaron!
We're really pleased everything went just as it should. We appreciate you choosing us and hope to assist you again in the future.
Many thanks,
Pallet2Ship
Reply from Pallet2Ship
Thank you for your trust in our services, Glynn!
We're glad everything was straightforward for you and that your shipment was picked up and arrived as expected.
We really appreciate you taking the time to share your experience and hope to help again soon.
Kind wishes,
Pallet2Ship
Great service
Great service, quick collection and delivery, Communication from Pallet2Ship was excellent. Would Highly recommend
4 November 2025
Unprompted review
Reply from Pallet2Ship
Thank you for your review, Liam!
We're really pleased to hear everything went smoothly — from the quick collection and delivery to the communication. Your recommendation means a lot to us and we hope to be able to work with you again.
Kind regards,
Pallet2Ship
Very Helpful
Great help from Andrea and the team responding with advice on how to set up shipping
4 November 2025
Unprompted review
Reply from Pallet2Ship
Thank you for your review, Niall!
We're really glad Andreea and the team were able to guide you through getting everything arranged.
If you ever need a hand again, we’re always here to help.
Kind regards,
Pallet2Ship
Great experience
Great experience. Thanks Gabriela, excellent support.
24 October 2025
Unprompted review
Reply from Pallet2Ship
Thank you so much for your feedback, Marius!
We’re really glad everything went smoothly and Gabriela was able to assist you so well.
If you ever need anything again, we’re here to help.
Kind regards,
Pallet2Ship
Couldn't recommend Pallet2Ship enough
Couldn't recommend Pallet2Ship enough! After being let down on an urgent shipment needed from Spain to the UK, Dan E worked with me to arrange collection on a Friday, and the pallet we required was delivered to us Monday by 8:00AM!
Throughout the process, Dan kept me fully informed, guided me through the necessary paperwork, and was incredibly flexible in navigating the constant challenges we faced—even offering to stay late to make sure everything went smoothly.
Thank you, Dan, for your help and for making sure we had our delivery in time for our trade show!
31 October 2025
Unprompted review
Reply from Pallet2Ship
Thank you for this amazing feedback, Ryley !
We're so glad Dan could step in and get everything sorted for your trade show. He'll be thrilled to hear how much his dedication and flexibility meant to you.
We really appreciate your trust and recommendation, and we're here whenever you need us!
Best regards,
Pallet2Ship
Easy to book
Easy to book, collected and delivered on time with no delays. Customer service is on point, i have emailed to confirm if the driver is coming in to collect since it was 3pm and i have received a confirmation within 30 minutes that everything is ok and also a confirmation email when it was delivered
Happy overall
17 October 2025
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Chris!
We're really glad the booking process was straightforward and that everything ran on schedule.
We know how important those quick confirmations are, so we're pleased we could keep you updated.
We appreciate your business and hope to help you again!
Best regards,
Pallet2Ship
great customer service and competitive prices
We use this company for pallets coming in from Europe a few times now. Communication is excellent and Dan is always so helpful in sorting out our quotation and answering any questions we have and follow ups. All around great customer service!
31 October 2025
Unprompted review
Reply from Pallet2Ship
Thank you so much for your continued business, Aimee!
We're pleased to hear that Dan has been able to assist you effectively with your European shipments and answer your queries promptly.
We value your business and look forward to supporting you with future deliveries.
Best regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for the great review, Peter!
We're delighted to hear you found our service helpful.
We really appreciate your support!
Best wishes,
Pallet2Ship
Helpful and pleasant
Helpful and pleasant
delivered on time
good experience
22 October 2025
Unprompted review
Reply from Pallet2Ship
Hi Norman,
Thank you for your kind words! We're really pleased that everything arrived on schedule and that you had a positive experience with us.
We appreciate your business and look forward to helping you again!
Best regards,
Pallet2Ship
I had a great experience
I had a great experience with Pallet2Ship! Andreea was extremely helpful !!!! Responded quickly and guided me through the whole process with care. Everything went smoothly from start to finish. Amazing job and excellent service!
20 October 2025
Unprompted review
Reply from Pallet2Ship
Hi Anna,
Thank you so much for this lovely feedback! We're thrilled everything went smoothly for you. Andreea will be delighted to hear how much her support meant to you—she's wonderful at what she does!
We appreciate your business and hope to work with you again soon.
Best regards,
Pallet2Ship
Reply from Pallet2Ship
Hi Jack,
Thanks for the great review! We're so glad everything went well.
Hope to help you again soon!
Best regards,
Pallet2Ship
Amazing service from Start to Finish!
Fantastic, smooth and efficient 5* delivery service, first time we've needed a shipment to the USA and it could not have gone better, the website was simple and easy to use for booking, Gabriela was fabulous informing us on updates along the way and very friendly! We will definitely be using them for all our future services and our clients were extremely happy with the delivery received in perfect condition. Thank you Gabriela and the rest of the team!
14 October 2025
Unprompted review
Reply from Pallet2Ship
Thank you for this wonderful feedback!
We're delighted your first international shipment went so well and that everything arrived in perfect condition.
Gabriela will be so happy to hear your kind words—she's fantastic at what she does! We're thrilled to have earned your trust and look forward to supporting your future shipments.
Many thanks,
Pallet2Ship
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.