Pall-Ex Reviews 

Pall-Ex delivered a pallet of logs purchased from another website. They delivered on the edge of my driveway and despite a request just to move it 4m that would have taken 5minutes with the equipment they had the driver refused to do this resulting in hours of extra work for me.

I followed up to rectify and got several emails stating rigid rules interpreted in a narrow fashion with no interest in solving my issue - this could have been fixed very simply. In future I will avoid ANY supplier using Pall-Ex for delivery and suggest an supplier considering using them to think twice. Your reputation will get tarnished with their total lack of service and consideration for customers.

Supposedly been out for delivery every day for the last week, been promised: first job tomorrow, end of day, AM tomorrow, next hour, never turns up. Just give a date rather than timeframes you have no intention of meeting.

Shower of sh!t

I ordered floor tiles through another company who use Pallex as their delivery company. I booked a delivery day which tied in with the rest of my kitchen re fit and took a days annual leave to be here for it.
The delivery did not arrive.
I called Pallex and the customer service was appalling, completely unbothered rude and dismissive.
I’m down a days annual leave and will still have to pay my fitter as this isn’t his fault. Horrendous company.

Kept me waiting in all day for a delivery that never turned up. After bombarding them with emails, they finally sent one saying there was a mistake and would be delivered the day after. Fine we all make mistakes. Turned up the next day ( bare in mind this is laminate wall cladding) soaking wet. It had been left out side all night. Needless to say most of it was ruined. Going by most of the reviews on here a company to avoid.

I ordered via Sale Floring Direct premium delivery servis.... 0 contact on delivery day, no body showed up
Useless, hopeless company
Don't touch it even with 100ft stick

This is the worst delivery company EVER. They damaged your goods, poor communication, their insurance is a complete waste of money. I have spent hours submitting paperwork and having to resend it only to be told to resend it again, They cant do anything right. They do not look after your goods, they lie constantly. A complete shocker of a company AVOID AT ALL COSTS

The tracking system seems to break down once it reaches a depot. Nothing shows after that saying it’s out for delivery, arrived broken and needs replacement etc.

I feel sorry for the Pall-Ex drivers when you see the awful quality of the pallets people like TileMountain foist upon them. You could brake up the wood in two of them with your bare hands.

The company I ordered a pallet of wood from use this company (Pallex) for the delivery. I definitely would NOT use them again. Poor to no customer service, missed delivery dates and times on several occaisions. No contact when the delivery was missed. A complete shambles, don't use them if your expecting a prompt delivery and any form of customer serivce

I ordered from wall and floors website and they used this courier company. Arrived on time and driver was friendly, would use again.

Delivery driver was excellent, phoned me to say he was 10 mins away, put our coal just where we wanted it, very helpful. would highly recommend this company.

Ordered through Bathroom Mountain. Should have received my delivery on Friday, its now Monday and according to Pallex tracking has not even left their depot. Have contacted Bathroom Mountain and they negate all responsibility and they blame the courier company. They do not get is that it is their responsibility for what they sold me. I would not touch Bathroom Mountain or Pallex again and advise anyone not to use these company’s. Blue Mountain and Pallex dont bother answering this review as you will just come back with excuses like the reply’s you’ve made to previous reviews. Will wait and see when i will finally get my Order!!!!

Some of their depots are very good but the depot that deliver to Greenford in Middlesex are not only unreliable but will openly lie to you and fraudulently claim pallets have been delivered when they haven’t.

2nd experience with Pallex. 2nd disaster. From now on, when I hear that Pallex will be delivering, I will cancel. Both times they just didn't show during the entire day they were supposed to. Both times I've had builders waiting for goods based on the agreed delivery day. Both times that entire day is a waste, and I get it some time the day after. Totally useless

Dreadful service. Unable to get hold of customer service. My parcel didn’t get delivered and their tracking system does not work.

I have been waiting over a week for a delivery of wine that was supposed to take two days. It’s been out for delivery supposedly all week. No response from the depot. I’m about to sue the company for loss of product which will cost them about £30,000. I will take it as far and as long as it takes and I will be claiming damages on top. They have a chance to avoid this by delivery of the product but I’m very litigious and have a great track record and employbexpensive lawyers

My local Pallex depot gave me all the tracking info, however when I went to pallex.co.uk the tracking wouldn't work. It took a 30 minute wait on the telephone to be told that only the depots could track the consignment. Although I was given the delivering depot's contact numbers it would have been far easier to have that information on Pallex's website!

Waited for my delivery today which turned up after 6 pm. The driver Mario said that he had been working since 5 am and he was trying to complete his workload before the weekend, what a nice hard working man with a great attitude considering how tired he must have been but conscientious to the last, I really appreciate the lengths he went to on this occasion.

This company has the worst customer service I ever experienced. The delivery day was supposed to be on Friday. The pick up occurred on Monday (of the week after). The company promised the delivery will be on Tuesday before 8 am. It is Tuesday 9:30, and since 8 many Pall Ex employees already explained to me that they have no responsibility/ no visibility / no possibility / no information about the possible delivery date. They even are not able to tell me how long it usually takes to make a delivery within one country. None of the phone numbers on the web page answers, only the internal numbers that are not made public. It seems they are designed to ignore their customers.

Unfortunately we had a bad experience with this courier company like many other Tile Mountain customers.
A delivery of tiles was due to arrive on the designated delivery date and was informed by an email from Tile Mountain about that the delivery window would be 9am-6pm. It got to about 4pm when I decided to phone Tile Mountain to ask if they could give me a rough estimate, they informed me they couldn’t track the delivery so I asked if it was definitely going to be delivered on that day, they said yes.
6pm came and still no sign of the delivery and still no communication whatsoever!
Fast forward to the next morning, we were on our way out and we see Pallex lorry turn into our road, couldn’t have been a coincidence, so we turned around and sure enough they arrived, the time was 8.15 in the morning. Absolutely no consideration that we wouldn’t be home and it was a good job we turned around as the poor delivery guy couldn’t even get the pallets out of the lorry on to the hydraulic lift without assistance! The hydraulic lift which was spewing out oil all over the place and onto the road.
Shambles to be honest!

Got a phone call 10 minutes before due to arrive. Didn’t even know my item was coming today! Got my item the man said sorry I can’t help you up the stairs. I’m a single mother up 8 flights of stairs no lift, if I had a time and date the item was arriving I could of organised someone to help me.. but I didn’t have time to get any help. The man unloaded my item and left me at the bottom of my block in the pouring rain whilst I on my own tried to figure out how to get it up! I had to phone around and get a friend to leave work to help!!!!! Needs to be organised better!