Palm PR and Digital Reviews 4

I hired Palm to do some digital visibility work for my e commerce business Wiig.

The digital marketing team executed everything we agreed on to a high standard - from technical web fixes to keyword and SEO recommendations that truly aligned with my brand messaging. And had an awareness with my competitor set.

I was happy with the project and felt reassured that they have a wider PR and comms team, so they take time to understand the brand and content.

Thank you Palm.

Palm worked on some property comms consultancy for us. The team were very hands-on, professional and a delight to work with.

Palm’s PR and marketing industry advice has been invaluable and has helped us immensely.
The old saying of "Until you know everything, you don't know what you don't know" has never been proven so clearly to us. But thanks to Palm we now do know....a lot more!

Given the opportunity/need, we would work with them again if we have another project that needs comms support. And wouldn’t hesitate to recommend them to anyone looking for a team that can add quantifiable, effective assistance .

I worked with Palm PR for four years. During that time, I became increasingly concerned with the way our partnership developed. Clients expressed disappointment with the work delivered, and I was left chasing issues that had a negative impact on my business relationships with shared and prospective clients.

In 2024–2025, matters escalated further. Key members of my staff moved across to Palm PR, clients were solicited, and websites from my server were accessed without my permission. These events caused substantial disruption to my company, both financially and reputationally.

Despite repeated attempts to resolve matters directly, including chasing an outstanding invoice of over £15,000, I have not received a satisfactory resolution. Because of the seriousness of these issues, I have reported them to the relevant authorities and begun preparing civil claims covering breach of contract, misuse of confidential information, and unpaid invoices.

From my experience, I cannot recommend Palm PR. I feel let down after years of investment and partnership, and I believe prospective clients should be aware of my experience before engaging with them.

Terrible experience. Happy to provide a reference to anyone thinking of investing their money into this PR company. I’d urge small businesses considering employing their service to do thorough due diligence - I wish I had before burning my cash on them. One of my worst business mistakes that I regret to this day. Comb through their reviews on google - for a company that has been around for as long as they allegedly have, having such few reviews from past clients and so many from “employees” should be a huge red flag. Any negative reviews are likely to get pulled down by them or responded to in a strange round-about way by a “partner” dismissing the review as a “disgruntled client” (of course I’m disgruntled…they were very expensive garbage).

In any case, my advice to small businesses wanting to do their PR is to do their own. Not just because the ROI is so lacklustre, but nobody can sell a founder’s story better than the founder themselves. Be honest with yourself about how newsworthy your business or product is and know that there are no “overnight successes”. Invest the money you were going to flush down a low level PR company into building your customer base, and let your customers do your PR for you. Hire a copywriter if you need help with your pitches, get great photography and build relations directly with your target journalists. I’m no PR “pro”, just a seasoned small business owner and the results of my own efforts is far superior to anything Palm PR ever did, or ever could do, for us.

And if you are still considering this company…then I truly hope you have a far better experience than we did and get everything you were promised by them.