Two week Caribbean cruise. January 2025 wouldn’t recommend P & O Britannia Cruise ship to anyone. Negatives: Staff were miserable and unfriendly Bare chested men in public areas Speci... See more
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Food was mediocre, poor quality, repetitive menus and often cold. 2 weeks cruising in Caribbean and no local food! Not even rum punch available. Element of guests seemed to spend time drinking, sweari... See more
NON EXISTENT CUSTOMER SERVICE - impossible to speak to on phone - they promise to hold position in queue but then guarantee to phone you back in 24 hours - a 24 hour queue, really !! But then guaran... See more
Caribbean cruise that was wonderful. Everything was better than I hoped. Food was excellent including the never closing buffets to the black tie dinners. Crew did their job with a smile and a... See more
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1.8
Poor
86 reviews
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Be wary of booking
Be very wary if you are thinking of booking with P and O Cruises. Customer Service is appalling. Have been told many times my refund would be in my account within seven to ten days and it’s all been lies. 71 days and still no money. It’s caused a great deal of stress. Wouldn’t trust them and will never book with them again.
9 June 2020
Unprompted review
Dodging to pay refund
Very willing to take your money, but when trying for a refund, NOBODY willing to take ownership. Passed from one to several others, and yet none of the promises to sort the refund or even call us back, ever happens. We lodged a request for a refund on the advice of my GP. This was prior to the mass cancellations relating to Covid 19. Told it would be 45 days to obtain a refund, then 60 days, it is now 73 days and still waiting. They have very short memories as the amount we have spent with them over the years is not loose change. Absolutely disgusted
30 May 2020
Unprompted review
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