Faulty product and manufacturer not responding, completely unprofessional.
We purchased 3 Panoramah AH!38 sliding doors via Northolt glazing (for circa £50,000). Northolt fitted the doors and frames but the frames were faulty. Panoramah were notified of the fault in mid-October and they still have not provided any information about how or when they will rectify the problem. They have admitted that their product is faulty, and they know that we cannot progress with the build until the problem is sorted. So far our building project has been on hold for 6 weeks and we are still waiting for a proper response. We went with Panoramah because we thought they had the best quality product. We were wrong. It is clear it wasn't tested before it left the factory otherwise they would have noticed the issue. I know that sometimes things go wrong, but I cannot stress how unprofessional they have been in dealing with this.