Paradigm Housing Group Reviews 

Sara in Customer Resolutions has been assisting me with administration for plumbing matter of late. I'm very happy with her conduct. Prompt, polite, professional and clear. Can't ask for more than that. Many thanks.

Weldone job finished on time. Thankyou

What an incredible team. From my call this morning to having my query responded to and resolved within 2 hours by Charlotte, I am frankly stunned at the level of care and kindness I have received today. This is extremely rare in property work sadly and has renewed my faith in humanity and the professionals working within the sector. As a professional myself, I know that there are occasions when you need your fellow property people to rally around and support you with a deadline which may not be foreseeable and they definitely did this today.
Thank you so much!

Arrived on time , efficient , polite and job done well

The team did an amazing job on my kitchen and new floor all work was outstanding every thing was spot of can't fault the workers was a lovely lot and can't thank them. Enough for the job really happy with the service I received

Just an absolute joke, the housing officer is as helpful as a chocolate tea pot, I complain about the smell of drugs when had mu children and there was pedo living underneath but wasn't told anything. Tried saying about this and did nothing and now iv lost mu children because of this and paradigm did absolutely nothing about this. But when the neighbour moaned about my works vehicle I got harassed about this. Don't house with then if u got kids. If u do drugs and pedophile your be absolutely fine, this has bin going on since 2022 in the end I had to walk away because they wouldn't help and just think of them self and not the safety of children

Terrible was assaulted by fellow neighbour cut all my ear at to have stiches, Paradigm did nothing really.Hundreds of dog poo bags left outside our rear entance door, took Pictures, Paradigm only really interested in helping the Perpertrator.awful housing association not interest at all in the truth.

A nice guy who was great in every way. Very happy and felt safe unlike last year when I had a awful experience with one of the gas team.

The engineer was very polite and friendly

Very happy with the outcome

Dave was absolutely fantastic, got my central eating up and running. Was on 24 hour callout better ride to 10 o’clock. The same day could not fault the service we had.

I recently contacted them as I really need a wet room installed. They advised getting a grant but was turned down. Went back to them and said I could pay myself. Lived here 23 years and never asked for anything unless something was wrong. They have made no offer to help, very disappointed.

I have had issues with my boiler and the gas maintenance guys have been brilliant and are always polite friendly and courteous

In morning reported boiler issue. Very helpful consultant arranged my emergency service in 5 minutes. Engineer arrived 5 hours later. Fixed it in 15 minutes, very helpful and experienced electrical. Great service Thank you

Further to multiply problems I have to add that once escalated all problems were satisfactorily resolved, to this end I have to be honest and reflect it here. Only four because I should never have been placed in the position.

Purchased a new build from paradigm.

Worst decision of my life. Had a defect list longer than the M4. Supposedly NHBC registered but there has definitely been some back handers going around. The oven hob was hanging out, the kitchen didn't even have plinths. All the doors were hanging off, light fitments with massive holes around them, someone had screwed the toilet roll holder into a water pipe which slowly corroded and flooded the house which they didn't see as an 'emergency'. The heating hadn't been bled and the pump was siezed and broken, the shower leaks and the showeroom is covered in mould... the list goes on and on. They did not rectify any and just said hard luck. The defect period on our paperwork says 2 years. They kept pushing and insisting it was one year but not from our move in date but from 6 months before when the property was "complete". Even though I have it in black and white. They do not give a s**t about you. Don't do the same as me and be sat in a hole you havent dug yourself. They will not give you a ladder.

Black mould spores in every room of the property except the bathroom. Foul smell from kitchen cupboards. 0 ventilation @ night due to ineffective heat recovery system ( despite recent service). Ground floor location reduces access to air at night. Shattered guttering turning the white outer wall green.
It took Paradigm months to believe there was a damp mould issue hence escalation in severity of disrepair. Now that they know, they are offering meaningless interventions rather than addressing the route cause in a timely manner.
Terrified about the health implications, struggling with my eyes/vision and breathing. Also stress of damage to personal irreplaceable belongings.
This is not a home.
All issues raised here have been raised with Paradigm.
update following reply- I am yet to see your robust process- still breathing in harmful air. I have raised a complaint so I have no need to call customer services.

The performance of this company is absolutely dreadful,the staff don’t know the properties they look after,maintenance and repairs are awful.Myself and fellow residents have endured almost a year of disruption to our communal heating and hot water,initially 1 of 2 boilers failed Dec last year then the other gave up April this year.This left us residents without heating for 119 days for which we were given 3 very small fan heaters to replace 8 radiators apart from the fact they were nowhere near enough they cost us residents to use.We were offered compensation at a reasonable level which we accepted,1 property/tenant were paid that amount then paradigm notified the rest of us that figure was a mistake and we were told we would only get 1 third of the original offer.We are now contesting this. We are now enduring more heating system work that was supposed to take 3 weeks,we are now in week 9 and in the last week have been without heating and hot water again throughout this week without any concern shown by Paradigm.

AVOID AVOID!!! renting from Paradigm housing. I’m in disbelief, after 3 years from 12/10/2020 Paradigm Housing is chasing me down for alleged repair charges, yet my Housing officer signed off my end of tenancy inspection checklist and nothing was mentioned.

Paradigm housing has poor service (DISORGANISED) both towards tenants and within their team.

HARASSING TENANTS AFTER
3 YEARS OF MOVING OUT OF THEIR PROPERTY.

I have suffered over 5 years with boiler problems.including every winter no pressure gauge
Working.bled radiators.etc BUT how do l fill up water on boiler??had in.past 2 carbon monoxide leaks??
I'm told for years YOU HAVE A BOILER.PROBLEM?WOW I NEVER KNEW THAT.must be cos lm female.b..s..years later now another winter still nothing has been repaired NO NOT REPAIRED RENEWED.BOILER.?
I fully understand the boiler system.some years lve spent no heating/hot water over several weeks OVER WINTER MONTHS.after talking to ??????? Its LAW that your.hot water and heating are fixed within.24 HOURS.WHY ARE PARADIGM ALLOWED TO PUT TENANTS FAMILY /LIVES AT RISK????????

I would avoid Paradigm at all costs. I have been a shared owner of a Paradigm property for 5 years. In this time, I have had issue upon issue. "Accounting errors" on service charge accounts resulting in being overcharged thousands, solar panels which are not even set up properly, services that are non- existant but yet we are still paying for, phantom repairs that have never happened, I could continue all day. The only way to get anywhere with Paradigm is to submit a formal complaint & even then you have to escalate it. This organisation is incompetent