Paradigm Housing Group Reviews 

Both technicians that attended were very kind and respectful of my home. They did a great job! Thank you.

Great service, they listened and helped me whenever I had an issue. Saskia (Shared Ownership Officer), was very helpful, professional at all times and was able to help me with my query. Thank you Paradigm

Paradigm seem to have a knack for employing excellent staff. My latest experience involved an electrical check at short notice, I was in chaos with various people in and out, furniture all over the place, not to mention a neurotic dog and senile cat! The electrician was lovely, he got on with his job, accepted chaos without complaint and even helped with and pointed out some things that Paradigm could help with. He removed a tree growing from a down pipe, checked water was flowing which resulted in a grateful upstairs neighbour too. Excellent customer service 😊 I might have the date of experience slightly wrong 😐

I am utterly disappointed and appalled by the ongoing neglect, dishonesty, and systemic failures of Paradigm Housing. Despite numerous promises and assurances, my family and my MX partners family have been repeatedly ignored, dismissed, and let down at every turn.
The most distressing incident occurred on June 10th, when a contractor responsible for blood left all over my property visited. The blood was not cleaned up, and the contractor left dangerous hazards, creating a traumatic environment for my young children—especially my seven-year-old daughter, who was deeply traumatised by witnessing the blood. To make matters worse, the contractor falsified their times, claiming they left at 5:15 pm when in fact they left around 3:15 pm—just so they could claim extra hours and money. This blatant fabrication and dishonesty are not only unprofessional but deeply unethical, especially given my vulnerable situation as a single mother caring for young children.
Since that day, I have been subjected to failed promises of callbacks, which never happen. I’ve been promised urgent contact, follow-ups, and resolution, but all I’ve received are vague emails and empty assurances. Paradigm’s repeated failure to respond or act on these promises is nothing short of neglect and deception.
Most urgently, my application for a mutual exchange is being ignored despite the critical and immediate safety concerns involved for my Mx partner. My mutual exchange partner is fleeing domestic violence and desperately needs to move for her safety and that of her children. Her circumstances are life-threatening, yet Paradigm continues to dismiss and delay her urgent request, ignoring the severe risk to her and her family’s safety. This blatant disregard for vulnerable women and children is utterly horrible.
Paradigm claims to be a charity, but their actions tell a different story. They fabricate and falsify documentation—such as the times they claim operatives leave properties—just to cover up negligence and possibly to gain more money. They care nothing about domestic violence victims like my MX partner, about helping vulnerable families like her, or about doing what’s right. Their priorities seem driven solely by profit and bureaucracy, with no regard for the people they are meant to serve.
I am deeply unhappy with the service I have received. Their treatment of young women, parents, and vulnerable families is disgraceful. They have shown no compassion, no professionalism, and no genuine concern for the safety and well-being of the people
In summary, Paradigm Housing is untrustworthy, negligent, and utterly indifferent to the needs of their tenants—especially women and families fleeing domestic violence. Their dishonesty, failure to act, and blatant neglect have caused trauma for myself and MX partner, additional risk, and suffering. I would not recommend them to anyone, especially families or individuals.
I am also distressed by the lack of meaningful communication from Paradigm, especially after previous maladministration incidents, which had previously led to formal complaints, apologies, and compensation.Moreover, I feel targeted, discriminated against, and retaliated against for making a formal complaint to the Housing Ombudsman. This perceived victimisation has further hindered my family's access to the support and resolution we desperately need.
Given the urgent circumstances and the clear evidence of ongoing concerns, I respectfully request that Paradigm Housing reconsider and accept the mutual exchange application promptly. I believe that a timely resolution is in the best interest of all parties involved, particularly considering the safety and well-being of vulnerable individuals. I trust that, upon careful review of the circumstances outlined, your organisation will recognise the urgency and respond accordingly, in line with your responsibilities to support and protect your tenants.

Absolutely appalling customer services. Completely unprofessional, haven’t kept me or my housing update with any changes or information we’ve asked for. Only responded to email when we’ve sent over 4/5 emails prompting for a response. No one wants to take responsibility so passed from pillow to post!

I was kept informed of dates and all went as planed. Was a good expreance.

I used to be with a different housing, but was taken over Paradigm. My house had so many things that needed updating. I have had numerous visits from tradesman carrying out jobs. They have been so helpful, and completed the jobs really well to a good standard. Not a quick fix kind of job. They listened to my issues and did what they could to put it right. They also listened to me and my frustrations. It didnt always go to plan, but when it didnt, they put it right. There have been times where I was frustrated but compared to other associations, I feel like they are massive improvement. This year they insulated my loft, and cavity walls. They put all new sides in my kitchen. They repaired a path, cut down an intrusive tree. Did other small jobs that I had not reported because they know I am a lone lady and may struggle to do those things myself. They were polite, they cleaned up any mess. They have kind customer service staff who listen and help. I am impressed with Paradigm compared to my old housing association. They are pretty good all round.

Office staff were helpful, courteous and efficient. The technician was extremely well mannered and respectful. Finished the repair quickly and efficiently. Explained the problem to me and how he had rectified it. Excellent service from first point of contact to completed repair.

Paradigm HA are great. We are renting with them at the moment. They really do take care of their customers well. They are quick, professional & well mannered staff all (tech, workers, Admin staff to all working behind the phone).
Thank you guys!

All sorts of anti social behaviour from their tenants and Paradigm do nothing about it.

Just had my bathroom refurbed by leon skilling Found him to be punctual, polite, and professional,
always willing to go the extra mile to do an excellent job. Plus worked very tidily, I would thoroughly recommend this bathroom technician

To comply with a Covenant that had been placed on the building we own we needed Paradigm to provide us with some documentation. From the initial telephone call, the many follow up emails and final letter, the staff at Paradigm could not have been more friendly or helpful with our request. Their replies were very quick and thorough and we got the information we required very quickly.

Awful customer service. It will take me too much time to list every item which have caused me frustration with this company but occasionally I receive excellent service from their team. Such a shame for those people when the others merely pass on my question/query to a team and clearly cannot be bothered to email these teams with accurate information given by me. Paradigm employees knocking on my door without prior warning as they ‘we're just in the area’ and bearing no identification. (Paradigm do have my telephone numbers.) Date of experience? Too many to list.

Quick response, communications & appointments.

Toilet handle snapped off.
Was told I'd have to pay for the visit if it wasn't wear and tear.
Workman said the whole thing needs replacing as over 25 years old, so it's wear and tear.
And then a £90 bill lands on my mat!
So angry!

UPDATE
They squashed the bill. Thank you.

Everyone that i have dealt with have been very helpful , compassionate and understanding in a difficult situation.

Excellent service, on time & completed within 20 minutes

I have been a tenant for over 20 years now and can honestly say throughout the last 10 years paradigm has become top quality in always delivering excellent customer services, where they actually listen to the problem/repair and accurately report the problem/repairs onto their engineers or other departments, all repairs are always carried out to the highest of standards with the engineers always being polite, respectful and helpful and all repairs are carried out inthe earliest possible time frames too.
5🌟🌟🌟🌟🌟 to paradigm housing association😁

Customer service advisor was helpful and courteous.

Long wait to hear decision of installing cat flap on my front door, it’s been about 3 weeks and I understand there is probably a long list of other applications, but this is not a very complex one. Also called just over a month ago to remove upstairs neighbour’s radiator from the garden, said they’d arrange for someone to collect it, but it’s still there and has been for a few months now…