Paradigm Housing Group Reviews 

Appalling treatment of tenants. Charging tenants for cleaning services not being carried out, allowing breaches of contract by residents, in breach of contract themselves. Numerous complaints made by tenants bc and since with regards to the conditions that residents are living in. Paradigm are happy to lie and make up excuses, they are not held accountable for anything. Most tenants don't have deep enough pockets to take legal action. There are countless instances of breach of tenancy agreements by Paradigm, breaking of laws regarding health and safety and fire safety procedures by Paraslime that can be proven and have been documented by the local council, fire safety officer for the fire brigade and numerous tenants and yet they continue to be in breach of contract and as yet no major legal action has been taken. An example needs to be made. Hoping someone does take them to court collectively and that it is made very public as this what they deserve they have no respect for their tenants and certainly no regard for the law. This is supposedly a charitable organisation that is meant to help people not go out of their way to make tenants lives a misery. Paradigm tenants have suffered for decades with a body who clearly don't know what they are doing. This is a mis managed business...

Thank you Paradigm for completing another repair to a high standard. The technician (Joe) was polite, experienced and efficient.
Keep up the good service. 👍🏼

Im a New tenant, granted voids team are less then desirable,however once tenancy was sorted,on going support from local tenancy officer is second to none,paradigms actual repair team are polite..

The sign up process to paradigm wasn't the easiest but from what I've seen so far..its soo worth it

They sent three engineers and the job still isn't done. I explained what the problem was (electric element)within the hot water tank, they sent an election to inspect then saying he needs to send an plumber (I had already told them that and to send a qualified plumber) they then sent the plumber to inspect and we discussed and he knew it was the element, I then waited in for the third day and the third engineer only to be told he has come to change the thermostat 😅 someone had either ordered the wrong part or was fibbing, I will now have to wait in for a third day for the fourth engineer and who knows if it will be fixed with no offer of compensation. (I am not angry or frustrated I am just disappointed). I honestly wonder how Paradigm can afford to make any profit by working the way they do, it is no wonder as to why they need to keep putting up their rent to allow for such shoddy organization 👎🏻 dont get me wrong because Paradigm are most definitely ten times better then any local council however they have so much room for improvement and must be hemorrhaging money left right and center. This is a company I would love to work for (in the right position) because whoever is in charge is lacking vast amounts of common sense on what costs the company money.

ps, it is not my boil I am referring to it is my pressurized hot water cylinder (thanks for your understanding)

My housing association (Guinness) sold their property portfolio to Paradigm - who did not bother to carry out condition surveys of the houses prior to completing this transaction. Paradigm are based in South Bucks, my home is in North Bucks and apparently this is one of the reasons that there is such a long wait for repairs to be carried out - because Paradigm "don't have anyone in that area" - this is what I get told when I try to book a repair and protest the wait time for someone to attend. Paradigm, you are collecting rent from the properties in North Bucks - maybe give us tenants the same level of service as those more conveniently placed to you -and create a repairs team for North Bucks properties...... My water system was totally blocked, kitchen and bathroom sinks and bath - eventually a "plumber" arrived, he did not even open the doors of the cupboard under the sink, used a plunger, moved the obstruction along (and from the drips his plunger left on my stair carpet you can tell it's the same black silt that had been an ongoing problem with blockages) and declared the issue resolved. Two days later kitchen sink started leaking, I can see the problem is where the pipework goes into the bottom of the sink - none of the pipework is securely attached, you can actually make the tap turn around by moving the pipe - and I think the force of the plunger moved the angle of the pipe and broke the seal around the base of the sink - not a plumber myself but the angle the pipe was at was a pretty good clue. If this was a seal I could replace myself, I would do it, but it looks as though the sink may need to be replaced as the leak is coming from underneath the sink, not the pipe. Oh, and I still have slow drainage, there is an issue somewhere in the system, but I only live here (for 16 years) , what do I know? Rang Paradigm, got told the earliest someone could attend (Because of the geography) is in nine days time - a further nine days of being unable to use my kitchen sink or the washing machine Ironically, I am always loathe to call Paradigm repairs, every single time a repair has been effected, damage has been caused to my home. A shower repair, the engineer sat on the toilet to undo the mixer tap and broke the loo seat, a plumber who came out to fix the heating (in winter after two weeks of it not working, but then it is a 30 year old heating system!) and sprayed radiator water all over the wall and ceiling, an electric safety check where the electrician turned on the water heater in the airing cupboard - didn't turn it off and left my water being heated electrically until I worked out what the bubbling noise was and realised that the water had been left on for days - I never heat it electrically and this cost me a fortune. A door lock fitted onto the back door - but the key would only work from the inside so I had to take another day off of work for them to come back and sort that. The quality of repair is poor, the length of time to effect a repair is unacceptable and the knowledge of the repair staff I speak to is non existent - "I don't know" being the stock response to any queries as to how their teams are organised, how many operatives are available to North Bucks residents, who sets the parameters for repair time policy, I could go on... Paradigm , take a look at Lean Organisations, get organised so all your tenants have a decent standard of housing, stop spending money on publications telling us how wonderful you are are - and invest it in areas to actually effect meaningful value for your tenants.

Great communication and very pleasant man.

Helpful and responsive staff.
We recently needed to do some modifications at our property and had to ask Paradigm for support. Staff responded in a timely way and were very helpful and proactive with helping us solve the issue.
I enjoyed this interaction.

Excellent service. Undertaken speedily and with ease. very helpful and explained everything.

Paradigm were responsive to my queries throughout the day, and Steve the repairman was very efficient and informative. Work completed on first visit within 10 minutes- if what was potentially a large job

Always happy to help, quick to answer calls and help same day if possible

Great staff who were unusually helpful in guiding us through the planning process

The Home Ownership team has been very helpful and responded to my requests promptly. The only comment I would make is that I was asked to fill a new version of the form after I had been sent an old one, and asked to provide pictures of my home prior to the works which were not a requirement as per the form I received. In the future, I would appreciate more transparency and clarity, and ideally to find the forms and all the relevant information readily available online.

There liars constant lies. Ask them for proof of everything. If they have no proof take legal action against these lying disgusting company. they call themselves a charitable organisation what must be a joke. They don’t care for there tenants.
My partner will be taking them to court now.

The Home Ownership team has been supporting and helping us with changes mainly to our back garden and some to the kitchen. Throughout this time they've been patient, helpful, understanding, and really, really supportive of the application. Honestly, not only did they guide us away from mistakes that would have been costly to rectify, but they've provided really good help including the legal regulations you need to comply with, and never a hint of frustration or impatience. A great team, thank you!

Excellent workmanship from employee James. Very polite and hardworking. I’ve had the same guy here several times and he’s been very efficient and knows his stuff.

I bought my first home through the shared ownership scheme. The properties were meant for people with disabilities and who have a close connection to the area (we had to fill up a form). I struggled to get on the housing ladder having a disability myself as well as my daughter.

I have abusive neighbours below me who consistently smoke regardless of asking them to be more considerate, Paradigm will not do anything. When I bring it up with them I am faced with a tirade of abuse and have contacted the police twice.

Paradigm do not do anything.

Runnymeade council has banned smoking on balconies for 200 of their properties, yet Paradigm are happy to allow people’s health including young people to deteriorate mentally and physically with the side effects of racism, abusive language and passive smoking.

Alistair turned up to do plumbing repair but said he was a gas engineer but quickly let me know he could do the job & got straight on with! Cracking job, well satisfied!

We have just signed up with Paradigm Housing. Everyone that we've dealt with has been helpful and professional. They have gone over and above for us !

I see many bad reviews and honestly as a verified user my review is completely honest. As a person with many health issues and complications I have nothing but praise for the workmen who have helped recently . ( a plumber and window/door employee) the service was fantastic and repairs arranged within days , completed and kept up to date with it all. I am really impressed with paradigm
* edited to say I have been a tenant for 22 years in the same house *

The Home Ownership team have been truly supportive with documents needed for progressing the sale of my house and answering any queries raised promptly, 5* service from them - thank you it is truly appreciated.