Used the webchat function a few times in the last couple of weeks, often getting through to someone called Jen A. Every single time, the chat has taken less than 3-4 mins as they just always know the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I terminated my contract with Parasol in September 2025 after moving to an internal PAYE role. The service Parasol provided over the years was outstanding. My pay was always correct and always on time... See more
Company replied
I just wanted to say a huge thank you to Jen, Kitty, Kim and those in Employee Support/Payroll. They were absolutely lovely every time I rang, always patient, reassuring and really clear about what wa... See more
Company replied
Today I spoke to Hollie. I made a complaint regarding expense claims. After a lengthy conversation I understood where a mistake had been made. Parasol then went the extra mile (which they didn’t... See more
Company replied
Company details
- #17 of 24 best companies in Payroll Service Provider
- #24 of 57 best companies in Payment service
Written by the company
Serving the agile workforce with Umbrella payroll you can trust. Interested in finding out more? Let's talk!
Contact info
840 Ibis Court, WA1 1RL, Warrington, United Kingdom
- 01925 645265
- bestadvice@parasolgroup.co.uk
- www.parasolgroup.co.uk
4.6
Excellent
6k reviews
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I've used Parasol for the 5 years and…
I've used Parasol for the 5 years and they provide a good service, updating requests in a timely manner and providing documentation via their website.
9 July 2026
Unprompted review
Reply from Parasol
We are so pleased to hear that our support has met your expectations over the past five years. We truly appreciate your positive feedback!
Reply from Parasol
We are so glad to hear that you found our ID process simple and straightforward to use. We truly appreciate your positive feedback!
Very impressed with Parasol
Very impressed with Parasol, having tried other Umbrellas previously. Michelle in particular was very helpful with customer service queries, and such few issues as I had were dealt with professionally and promptly.
8 July 2026
Unprompted review
Reply from Parasol
We're so pleased to hear how impressed you are with our service! It's wonderful to know that our team was helpful and that any issues you had were handled professionally and promptly. Thank you for your kind words.
I had some issues with my client…
I had some issues with my client billable expenses, the team were very helpful and resolved my query urgently. Thank you Sandra and team for your help.
26 June 2026
Unprompted review
Reply from Parasol
We're so glad to hear that our team was very helpful and resolved your query urgently. We appreciate you taking the time to share your positive experience!
Onboarding
The Parasol team (especially) Alysia - were super helpful with what is quite a complicated onboarding process. They were great with communcating and following the process through.
I will need further clarification around the pension but may wait until I have my first payment
7 July 2026
Reply from Parasol
We're so glad to hear our team especially Alysia provided such helpful support during your onboarding! We appreciate your kind words and are always here to clarify any pension queries you may have. We look forward to assisting you further.
Speedy and efficient response
Tanya was very helpful in responding to my inquiry
6 July 2026
Unprompted review
Reply from Parasol
We are so glad to hear that Tania was very helpful in assisting you with your inquiry. We truly appreciate your positive feedback!
Reply from Parasol
We're happy to hear that our website was intuitive and worked well for you. We appreciate your positive feedback!
Very slow to respond
Very slow to respond, you can spend long time chasing people before resolving issues
6 July 2026
Reply from Parasol
We appreciate you sharing your experience. We are actively working to improve our response times and streamline our issue resolution process.
Ryan was very helpful in responding to…
Ryan was very helpful in responding to my inquiry and on the whole Parasol are swift with their responses.
1 July 2026
Unprompted review
Reply from Parasol
We are so pleased to hear that Ryan was swift in responding to your inquiry and provided helpful assistance. Thank you for your positive feedback!
Unexpected Figure on Payslip.
I had a query about a figure on my payslip. I spoke with Faye who spoke to me in clear English, there was no ‘going off a script’ talk that would have lengthened the conversation until we finally got to the point. Due to the time of day, Faye had to follow up the next day and confirm the outcome, which she did gladly.
In these times of automation and AI, there is still plenty of room for the personal touch.
1 July 2026
Unprompted review
Reply from Parasol
We're so pleased to hear about your positive experience with our Faye! It's wonderful that Faye was able to assist you clearly and efficiently, even with a follow-up. We truly value that personal touch.
I’ve been with Parasol for a couple of…
I’ve been with Parasol for a couple of years now and I have nothing negative to say about them. They’re extremely helpful with any queries that you have and the addition of the portal has been great. I’ve just had an online chat with Andy Q who dealt with my issue promptly. 5*
3 July 2026
Unprompted review
Reply from Parasol
We're delighted to hear about your positive experience with us over the past couple of years. It's great to know that our team and the new portal have been helpful. We're especially pleased that your recent online chat was handled promptly. Thank you for your kind words!
Ryan was super helpful and friendly
Ryan was super helpful and friendly , very knowledgeable and gave me the info i needed straight away! Thank you !
3 July 2026
Unprompted review
Reply from Parasol
We're so glad to hear that Ryan provided such helpful and friendly assistance, offering the information you needed promptly. Thank you for your kind words!
Greeted in a professional and a…
Greeted in a professional and a delightful manner by Laura! Helped me out straight away and was very polite throughout!
Thank you again and keep up the great work!
3 July 2026
Unprompted review
Reply from Parasol
We're delighted to hear that Laura provided such a professional and delightful experience. We appreciate you highlighting their politeness and prompt assistance!
Excellent customer service
Today i had multiple questions for parasol where i dealt with Ryan, Ryans customer service skills were outstanding. My 4 questions were all within different areas of what is provided by parasol.
Ryan dealt with all areas pragmatically, due to this it was a smooth call with all answers provided in a timely manner.
Really happy with the service and id highly recommend to anyone looking to use an umbrella.
3 July 2026
Unprompted review
Reply from Parasol
We are so pleased to hear about your excellent experience with our team! It's wonderful to know that your questions were handled efficiently and that you found our service to be outstanding. We truly appreciate your recommendation.
Really pleased with the help I got today
Really pleased with the help I got today. A huge thank you to Ryan for the friendly and efficient service.
He went through step by step with me to quickly resolve my query which has given me peace of mind. Much appreciated!
2 July 2026
Unprompted review
Reply from Parasol
We're delighted to hear that you received such friendly and efficient service. It's wonderful to know that our team could quickly resolve your query and provide you with peace of mind.
Onboarded today and great thanks to Abi…
Onboarded today and great thanks to Abi R and Andrew Hfor making process quick and painless. Thanks Rick.B.
2 July 2026
Unprompted review
Reply from Parasol
We're so glad to hear that your onboarding experience was quick and seamless! We appreciate you sharing your positive feedback.
Parasol always does solve the issues…
Parasol always does solve the issues you might come across and deal with everything very quickly.
2 July 2026
Unprompted review
Reply from Parasol
We are so pleased to hear that we were able to quickly resolve any issues you encountered. We appreciate you taking the time to share your positive experience.
Very comprehensive service
Very comprehensive service. Personal and professional
2 July 2026
Unprompted review
Reply from Parasol
We're happy to hear that our service was both comprehensive and professional for you. We appreciate your kind words.
Impressed so far
I have been very impressed with the promptness, flexibility and level of service offered so far - very professional
30 June 2026
Unprompted review
Reply from Parasol
We're so happy to hear you're impressed with our promptness, flexibility, and service! Thank you for your kind words.
I had a contract Extention / renewal
I had a contract Extention / renewal, which my client had to chase for several weeks but was told there was a backlog, so delay.
The delay was because of an intermediary and not parasol.
Very thankful to Ryan, for resolving my queries.
30 June 2026
Unprompted review
Reply from Parasol
We appreciate you sharing your experience. We are glad to hear that our team was able to help resolve your queries, and we value your feedback regarding the contract extension process.
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