Excellent service from start to finish. The booking process was quick and easy, prices were reasonable, and my parcel arrived right on schedule with no problems at all. A truly reliable worldwide cour... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Their pricing was great. The web site works well for getting an order purchased. They found a shipper in 2 days and the estimated delivery date was great. FYI - You need to know about customs... See more
Company replied
I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My pa... See more
Company replied
Company details
- #29 of 34 best companies in Courier service
- #34 of 37 best companies in Courier and Delivery Service
- #26 of 27 best companies in Delivery Service
- #13 of 13 best companies in Shipping and postal service
- #25 of 26 best companies in Delivery Company
- #19 of 20 best companies in Shipping service
Written by the company
National and international (Worldwide) courier services. Send your parcel with ParcelABC
Contact info
5 Underwood Street, N1 7LY, London, United Kingdom
- info@parcelabc.com
- www.parcelabc.com
3.7
Average
7K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve tried a few shipping platforms…
I’ve tried a few shipping platforms before, and this one feels the easiest to use. Everything is clear from the start — choosing a carrier, checking prices, and booking. My deliveries have been on time, and I haven’t had any problems so far. It’s been reliable for me.
24 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for sharing your experience!
We’re pleased to know that you find our platform clear, easy to use, and dependable. Making carrier selection, price comparison, and booking simple and transparent is very important to us.
Your continued positive experience means a lot, and we look forward to assisting you with many more smooth deliveries in the future.
Best regards,
The ParcelABC Team
Straightforward and Reliable.
22 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your review!
It’s great to hear that your experience was smooth and reliable. That’s precisely the standard we aim to maintain for every shipment.
We appreciate your trust and hope to support your next delivery soon.
Best regards,
The ParcelABC Team
Reply from ParcelABC - courier service
Thank you for sharing your experience!
We’re glad to know that your shipment was delivered quickly and that the pickup and delivery times were accurate. Providing dependable and timely service is something we continuously strive for.
We appreciate your trust and hope to support your next shipment soon.
Best regards,
The ParcelABC Team
Overall satisfaction
Order went smoothly. Price was good and fair. Customer Services were great.
19 February 2026
Reply from ParcelABC - courier service
Dear Customer,
Thank you very much for your kind review.
We’re delighted to hear that your order went smoothly and that you found our pricing fair and competitive. It’s especially great to know that our Customer Service team met your expectations.
Your feedback truly means a lot to us and motivates us to continue delivering the best possible service.
We look forward to assisting you again in the future.
Kind regards,
ParcelABC Team
What I loved most was the transparency
What I loved most was the transparency in pricing. No hidden charges, everything was clear upfront, making it easy to plan my shipments.
25 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you very much for your wonderful feedback.
We’re especially pleased to hear that you appreciated the transparency of our pricing. Providing clear, upfront costs with no hidden charges is something we strongly believe in, as we understand how important it is for our customers to plan their shipments with confidence.
Your positive comments truly motivate us to continue delivering a reliable and transparent service.
We look forward to assisting you again in the future.
Kind regards,
ParcelABC Team
!!!BEWARE SCAMMERS!!!
!!!BEWARE SCAMMERS!!!
Consignment ID : HUDE-238897816 LOST (or Stolen) by
ParcelABC. Zero responsibility, NO Insurance, NO refund. Communication ignored. Stay away from this scammers !
5 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Klymentyev Valentyn,
We are genuinely sorry to read your review and to learn about your experience regarding consignment HUDE-238897816.
First and foremost, we would like to assure you that Parcel ABC Limited does not ignore customer concerns, nor do we avoid responsibility. We understand how stressful it is when a shipment is delayed or potentially lost, and we treat such situations with seriousness and urgency.
As outlined in our Terms and Conditions (Section 18 – Our Responsibility for Loss or Damage), all shipments are subject to an investigation process conducted together with the contracted carrier. At present, your case is under formal review with the service provider. Unfortunately, investigations of this nature can take up to 30 days, as confirmation must be obtained from all handling hubs within the transport network.
We would also like to clarify that:
Compensation conditions depend on whether additional insurance was selected at the time of booking.
Where no additional insurance has been purchased, liability is limited in accordance with our Terms and Conditions and applicable international carriage regulations.
This does not mean that we do not assist — we always pursue the strongest possible outcome for our customers within the contractual framework.
We understand that waiting during an investigation can be frustrating, especially when communication may feel slower than expected. However, please be assured that your claim is active and is being handled according to the official claims procedure.
We kindly ask for your patience while the carrier completes the investigation. As soon as we receive the final report, we will immediately inform you of the outcome and the next steps.
If you would like an update on the current status, please contact our support team directly at support@parcelabc.com
, quoting your consignment number.
We remain committed to resolving this matter properly and transparently.
Kind regards,
Customer Support Team
Parcel ABC Limited
Too slow and trash customer service
Shipment was returned due to unclear instructions provided by them. Took them 6 months to offer me a refund and not even issuing the complete refund.
22 September 2025
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you were dissatisfied with your experience, and we appreciate the opportunity to clarify the situation.
According to the shipment records, the parcel was returned due to missing customs documentation. As outlined in our Terms and Conditions (Section 20.3 – International Carriage), it is the sender’s responsibility to ensure that all mandatory customs documents, including the customs invoice, are uploaded to the ParcelABC platform prior to collection. Customs authorities require complete and accurate documentation in order to clear shipments for export and import. Unfortunately, without the required documentation, the carrier is unable to proceed, and the shipment must be returned.
Regarding the refund timeline, we understand that the waiting period was frustrating. However, return and customs-related charges are issued to us by the carrier only after their internal review and invoicing process is completed. In this case, the refund was processed once we received the official invoice from the service provider confirming the applicable charges. As per our Terms and Conditions (Sections 8.2 and 17.6), costs associated with non-delivery, return shipments, or customs issues are passed on based on the charges invoiced by the carrier.
Please be assured that we do not delay refunds intentionally. We are bound by the procedures and billing timelines of the carriers involved, and refunds are issued in accordance with the confirmed amounts and our contractual obligations.
We sincerely regret any inconvenience caused and understand how disappointing this situation must have been. If you would like us to review your case once again or provide a more detailed breakdown of the charges applied, please contact our support team at support@parcelabc.com
with your order number, and we will be happy to assist you further.
Kind regards,
ParcelABC Team
Worst Support Experience and Zero Accountability
We have used this service several times, and every single time it has been the worst support experience imaginable.
Regarding our current order, the situation is unacceptable. First, the shipping labels were mixed up. Support replies at best once per day, despite the website claiming a 4-hour response time. None of the phone numbers are answered. We leave voicemails and never receive a callback. Since the payment has already been made, we are completely dependent on them.
We are shipping to Dubai to an address where FedEx delivers packages every single day. Parcel Labs assigned FedEx for this delivery as well. The address we provided does not have a house number — the building has a name instead. This is completely normal in Dubai, and we have been receiving deliveries to this exact address for months without any issues.
However, Parcel Labs insists the address is invalid because it lacks a house number. We explained the situation multiple times, yet they respond like parrots with the same template reply and then disappear for another day.
Our exhibition date is approaching, and we must receive this shipment on time. Instead, they are putting us at risk by ignoring calls, responding extremely slowly, and refusing to resolve the issue.
This level of service is unacceptable. I cannot recommend this company to anyone.
13 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Sofia Popovidou,
Thank you for taking the time to share your experience. We are truly sorry to read how frustrated and stressed this situation has made you — especially with an important exhibition date approaching. We fully understand how critical timely delivery and clear communication are in such circumstances.
First and foremost, please accept our sincere apologies for the delays in communication and for the confusion caused by the shipping labels. This is certainly not the level of service we aim to provide. We understand how concerning it must feel to experience slow responses while your shipment is time-sensitive.
Regarding communication, as an online shipping platform we primarily operate through written support channels, and our phone lines are monitored during limited hours. That said, this should never result in you feeling unheard or unsupported, and we acknowledge that your experience did not meet expectations. We are currently reviewing how this case was handled internally to ensure improvements are made.
With respect to the delivery address in Dubai, we understand that building names are commonly used in the region and that courier companies such as FedEx regularly deliver to such addresses. In certain cases, however, couriers may request additional address details within their system requirements, which can unfortunately lead to delays. We regret if our communication regarding this was repetitive or unclear — that is certainly not the experience we want for our customers.
Please rest assured that we have contacted you privately to prioritize your shipment and ensure everything possible is being done to resolve the matter as quickly as possible. Your business is important to us, and we are committed to finding a solution.
We genuinely appreciate your feedback, as it helps us improve both our processes and communication. We hope to restore your confidence in our service and demonstrate that your concerns are taken seriously.
Kind regards,
The ParcelABC Team
My shipment arrived on time and in good…
My shipment arrived on time and in good condition. The process was easy, and support was responsive. I’d definitely use this service again when needed.
10 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you very much for taking the time to share your positive experience with ParcelABC.
We’re delighted to hear that your shipment arrived on time and in good condition, and that you found the process easy and our support team responsive. Providing a smooth and reliable delivery experience is always our top priority, so your feedback truly means a lot to us.
We look forward to assisting you again in the future whenever you need our services.
Kind regards,
The ParcelABC Team
I paid for the delivery 10 days ago
I paid for the delivery 10 days ago. The item still hasn't been picked up. The company keeps asking stupid questions about the sender address, though I confirmed it several times and they have the sender phone number as well. They answer back in a day or two, very slow, very unprofessional. Not sure I'll get my parcel at all....
I submitted my email and you guys (abc parcel) still texting me here with formal apologies instead of contacting me throughy email to get all the details you need "to solve this problem"
Can you just email me?? You know there's no option to reply your answer here??? Also I didn't allow to post my name!!!
10 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must feel.
Please note that in order for us to properly investigate and assist with any shipment, we require the specific order reference number. Unfortunately, without this information, we are unable to locate the booking in our system and provide detailed assistance.
We kindly invite you to contact our support team directly and provide your order reference number so we can urgently review the case, clarify the situation regarding the pickup, and ensure an appropriate resolution as quickly as possible.
We sincerely apologize for any inconvenience caused and appreciate the opportunity to resolve this matter for you.
Kind regards,
ParcelABC Team
-----------------------------
Dear Gulgen,
Thank you for providing your details. We have searched our system, but unfortunately, we are unable to locate any shipment under the name or email address provided.
In order for us to investigate your case and assist you promptly, we kindly ask that you provide the specific shipment reference number in the format ABCD-123456789. This will allow us to track your parcel accurately and take the necessary action to resolve the issue.
We sincerely apologize for the inconvenience and appreciate your cooperation. Once we receive the reference number, we will review your case as a priority and update you immediately.
Kind regards,
ParcelABC Team
Unreliable, avoid
Scam, they advertise "parcelABC" courier services with delivery lead times of 6 days which then takes 3 months since they use normal post. Always making excuses when asked for a refund...
31 October 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience.
First, we would like to clarify that ParcelABC is an online shipping platform that allows customers to compare and book services from different courier providers. We are not the carrier ourselves. In this case, the service selected during booking was provided by CTT Correios de Portugal.
According to the tracking information and the updates provided by the carrier, the parcel was delivered to a designated collection point after unsuccessful delivery attempts to the receiver. As advised in our previous communications (since January), when a recipient cannot be reached, the courier has the right to leave the shipment at the nearest available pickup location, where it remains available for collection in line with the provider’s procedures.
We understand how frustrating delivery issues can be and we have been sharing all updates received from the carrier. If you still require assistance, we kindly invite you to contact our support team directly so we can review the case once more and provide any additional clarification available from the courier.
Kind regards,
The ParcelABC Team
Delivery arrived on time
Delivery arrived on time.
The delivery person was courteous and helpful.
Overall, I am satisfied.
12 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your kind review and for sharing your experience with ParcelABC.
We’re thrilled to hear that your delivery arrived on time and that our delivery team provided courteous and helpful service. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
We look forward to serving you again in the future.
Warm regards,
The ParcelABC Team
I’ve used this service for several…
I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My parcels have consistently arrived on schedule and in perfect condition, which gives me real peace of mind. Whenever I’ve had a question, the support team has been responsive and helpful. Definitely a reliable platform I’m happy to keep using.
12 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your thoughtful and detailed review of ParcelABC.
We’re thrilled to hear that our platform has made shipping easier for you and that comparing carriers and rates has saved you both time and money. It’s wonderful to know that your parcels consistently arrive on schedule and in perfect condition, and that our support team has been responsive whenever you needed assistance.
Your trust and satisfaction mean a lot to us, and we look forward to continuing to provide a reliable shipping experience for your future deliveries.
Warm regards,
The ParcelABC Team
Great communication
great communication, easy process to order the service
2 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind review!
We’re delighted to hear that you found the communication clear and the ordering process easy to follow. Providing a smooth and straightforward experience for our customers is always our priority, so your feedback truly means a lot to our team.
We look forward to assisting you again in the future!
Kind regards,
The ParcelABC Team
Good and very fast services time on…
Good and very fast services time on delivery and suitable prices Thanks ParcelABC
12 June 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you very much for your wonderful feedback!
We’re pleased to hear that you were satisfied with the delivery time, pricing, and overall service. Providing fast, reliable shipping at competitive prices is what we strive for every day, so your kind words are truly appreciated.
Thank you for choosing ParcelABC — we look forward to serving you again in the future!
Kind regards,
The ParcelABC Team
It excellent service fast and…
It excellent service fast and affective.
The customer service very helpful and always kind.
2 February 2026
Reply from ParcelABC - courier service
Thank you very much for your kind review! We’re delighted to hear that you were satisfied with our fast and effective service. It’s especially great to know that our customer service team was helpful and kind throughout your experience. Your feedback truly motivates us to keep improving and delivering the best possible service. We look forward to assisting you again in the future!
very quick service
everything went smoothly and the package got there in less than five days!! and i shipped from brazil to canada!!! crazy stuff
6 February 2026
Reply from ParcelABC - courier service
Thank you for your great feedback! We’re thrilled to hear that everything went smoothly and that your shipment arrived in under five days from Brazil to Canada — that’s fantastic to hear. We truly appreciate you choosing ParcelABC and look forward to assisting you with future shipments!
Smooth Process and Great Customer Support
I’m very happy with ParcelABC’s service. I got my labels quickly, and the customer support team was incredibly friendly and helpful, guiding me through every step of the process. I’ll definitely be using them again. Strongly recommend!
6 February 2026
Reply from ParcelABC - courier service
Thank you very much for your wonderful review! We’re delighted to hear that the process was smooth and that you received your labels quickly. It’s especially rewarding to know our customer support team was friendly and helpful throughout each step. Your recommendation truly means a lot to us, and we look forward to assisting you again in the future!
ParcelABC.com offers a smooth
ParcelABC.com offers a smooth, user-friendly shipping experience with clear pricing, easy carrier comparisons, and reliable delivery — many customers praise fast international shipments and helpful support.
8 February 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your positive feedback. We’re delighted to hear that you found ParcelABC.com smooth and user-friendly, with clear pricing and easy carrier comparisons. It’s great to know our international shipping speed and customer support met your expectations. We truly appreciate your trust and look forward to assisting you with future shipments.
AVOID!!!
AVOID!!!
Booked a courier collection from Italy to the UK. After payment for a booked collection, I was subsequently emailed and asked to pay additional 40euros in taxes and to provide an invoice as a pre-requisite for collection. I did not have any invoice as I was not purchasing anything but simply trying to get back my glasses that I had left in a museum in Rome. When I tried to get a refund I was told that they had already paid the carrier upon by booking! they stole my money without providing the service. Doggy platform
3 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify the situation.
ParcelABC is an online shipping platform that connects customers with third-party carriers. For international shipments, carriers and customs authorities require specific documentation for all cross-border movements, including personal belongings and non-commercial items such as forgotten personal effects. An invoice or pro-forma invoice is mandatory for customs clearance, even when no purchase has taken place, as this document declares the contents and value of the shipment.
The additional charges you were informed about were not imposed by ParcelABC, but by the carrier and customs requirements associated with international transport between Italy and the UK. These conditions, including responsibility for documentation, customs compliance, and additional fees, are clearly outlined in our Terms and Conditions, which must be accepted before booking.
Once an order is confirmed and payment is made, the carrier service and label are generated and costs are incurred immediately. For this reason, refunds are subject to the Terms and Conditions and may be limited where the service has already been initiated or where required documentation is not provided.
We strongly reject any suggestion of wrongdoing. We understand the situation was disappointing, but no funds were taken without cause or service initiation. We always encourage customers to contact our support team directly so we can review specific cases and provide clarification where needed.
We appreciate your feedback, as it helps highlight the importance of understanding international shipping and customs requirements before booking.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.