Parcel Chief Reviews 1,897

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency of the delivery process and the helpfulness of the staff. Many people appreciate the reasonable pricing and the reliable customer service, noting that their parcels arrived safely and on time. However, some customers also noted occasional issues with the inland courier service, mentioning delays in the collection of parcels from their location. A few other people also felt that some items incurred damage during transportation, and in one instance, a customer reported issues with the condition of items upon arrival, along with issues in customs clearance and delayed delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services, highlighting fast and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent, reliable, and... See more

Staff

People report positive experiences with staff, highlighting their politeness, cooperativeness, and... See more

Price

Consumers consistently find the pricing to be positive, highlighting its affordability and reasonableness... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, This is AM Wilson from Kochi, Kerala I approach Parcel chief for sending household items and snacks to Germany. They clearly explained through email about what all are the items can be sent and ra... See more

Company replied

Rated 5 out of 5 stars

Very good experience in sending international parcel. This was my second parcel and i am immensely pleased with their services. Their mumbai staff (Sakina & Nadeem) are very polite and cooperative .... See more

Company replied

Rated 5 out of 5 stars

Recently we had a parcel delivered from india to Germany -All my questions regarding items and procedures were answered in detail that too in a WhatsApp chat which made everything easy for us. - pic... See more

Company replied

Rated 5 out of 5 stars

Another fantastic delivery with ParcelChief! This is my second time sending a parcel from Kerala all the way to my husband in Kenya, and once again, you guys knocked it out of the park. Everything arr... See more

Company replied


Company details

  1. Courier service

Written by the company

Express International Courier Services At Savings Up To 60% from India. Free Pickup & Insurance, Compare Courier Charges via DHL, FedEx, UPS, Aramex, Door to Door Smooth Delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A1 international courier service!!

1. Customer service was excellent. All queries answered as needed.
2. Very prompt. Called when requested. Did not harass with reminder calls 👍🏾.
3. Courier runner too was very polite & cooperative. Did a super job of packing.
4. Amazed at the delivery timing.
Thank you.

15 December 2025
Unprompted review
Rated 4 out of 5 stars

Good service

The items were securely packed and timely delivery was maintained, most of my items were in good condition, few of them had incurred some damage while transportation. Overall the service was good.

27 October 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Teesta Barik,
Thank you for your feedback.

We’re glad to hear that most of your items arrived in good condition and that you found our service good overall. We sincerely apologize for the few items that were damaged during transportation and will continue working to improve our packing and handling processes to ensure even better experiences in the future.

Best Regards,
ParcelChief Team!

Rated 5 out of 5 stars

Great support, fast seamless delivery

Great support. Excellent trustworthy across country. Fastest delivery no damage.

3 November 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Shrivastava Sanket,
Thank you for your wonderful feedback!

We’re delighted to hear that you found our support great, our service trustworthy, and your delivery fast and damage-free. Your satisfaction means a lot to us.

Best Regards,
ParcelChief Team!

Rated 4 out of 5 stars

authentic service

Staff at mumbai is good . Special mention of ms sakeena who helped us track the shipment movement timely.
This time our shipment was delayed at canada . However it reached properly in good condition.
Keep up the good service..

22 October 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Sanjay Raorane,
Thank you for your feedback!

We’re glad to hear that your shipment reached Canada safely despite the delay and appreciate your kind words for our Mumbai staff, especially Ms. Sakeena, for her timely assistance. We’ll continue striving to provide excellent service.

Best Regards,
ParcelChief Team!

Rated 5 out of 5 stars

Had a good experience with Parcel…

Had a good experience with Parcel Chief. It was affordable, reliable, and the delivery was on time.

29 October 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Sreejith Nair,
Thank you for sharing your experience!

We’re glad to hear that you found our service affordable, reliable, and timely. Your satisfaction is our priority, and we look forward to serving you again.

Best Regards,
ParcelChief Team!

Rated 5 out of 5 stars

Parcel chief a trustworthy service provider

Though a few hiccups in the beginning in communicating for the shipment through the parcel chief, later on, the whole thing went very smoothly, and the pick up from the doorstep to delivery in the UK was a like a breeze. Hussain is pivotal in the whole process, and they are trustworthy to send your materials through Parcel Chief. It's a great experience, and I would highly recommend choosing Parcel Chief over others to send shipments to the UK. Good job, guys..Thank you.

16 October 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Rameshkumar Kannaiyan,
Thank you for your detailed feedback!

We’re glad to hear that despite a few initial hiccups, your shipment from doorstep to delivery in the UK went smoothly. It’s wonderful to know that Hussain played a pivotal role in making the process seamless and that you found our service trustworthy. Your recommendation means a lot to us, and we’re thrilled that you had a great overall experience.

Best Regards,
ParcelChief Team!

Rated 5 out of 5 stars

Packing and moving of essential commodities

It was an amazing process of continuous communication and transparency in service.
My parcels arrived well before time .
Everything arrived in perfect condition apart from a glass cup which was inevitable.
I would always recommmend and would always avail their service.

5 September 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Nilanjana Mitra,
Thank you for your wonderful feedback!

We’re delighted to hear that your parcels arrived ahead of time and mostly in perfect condition. We appreciate your understanding regarding the glass cup and are thrilled that our communication and transparency made the process smooth for you. Your recommendation and continued trust mean a lot to us.

Best Regards,
ParcelChief Team!

Rated 5 out of 5 stars

The team is transparent about every…

The team is transparent about every thing. No hidden charges. Price factor was good. Staff are very calm and helpful with my pickup. Transparency about estimated dates. Team keep updating me about my box everyday. I was bit worried because it's my first time I'm sending something abroad but team made it a smooth process.Big thank you to team parcel chief.

7 October 2025
Unprompted review
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Reply from Parcel Chief

Dear Sumita Shree,
Thank you for your heartfelt feedback!

We're so glad to know that your first international shipping experience with us was smooth and stress-free. Our team works hard to maintain transparency, provide timely updates, and offer a fair price without hidden charges — and it's great to hear that reflected in your experience.

Your appreciation means a lot to us, and we’re always here to help with your future shipping needs.

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

Excellent all the products were in good…

Excellent all the products were in good condition appreciate the job heart fully

6 October 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Sridhar V,
Thank you so much for your kind words and appreciation!

We're thrilled to hear that all your products arrived in excellent condition. It means a lot to us that you're happy with our service.

We look forward to assisting you again in the future!

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Parcel Chief. From the initial enquiry to the safe delivery of my parcel, their service was smooth, professional, and reliable. I truly appreciate their efficiency and would highly recommend them

29 September 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Raghunagendra Rao,
Thank you for your wonderful feedback!

We're delighted to know you had an excellent experience with us — from your initial enquiry to the safe delivery of your parcel. Your kind words about our professionalism, reliability, and efficiency truly mean a lot.

We sincerely appreciate your recommendation and look forward to serving you again!

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

I had a wonderful experience using…

I had a wonderful experience using Parcel Chief to send my package to the UK. The entire process was smooth, transparent, and hassle-free. The team was very supportive, kept me updated throughout, and answered all my queries patiently. My parcel was picked up on time, well-packed, and delivered safely within the promised timeline. The pricing was also quite reasonable compared to other services, and there were no hidden charges.

Highly reliable, professional, and trustworthy service—I’ll definitely choose Parcel Chief again for my future shipments!

24 September 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Ananya Tiwari,
Thank you so much for sharing your wonderful experience with us!

We're glad to hear that the entire process—from pickup to delivery was smooth, transparent, and hassle-free. It’s our goal to provide reliable, professional, and supportive service every step of the way, and we’re happy we could meet your expectations.

We truly appreciate your trust and kind words, and we look forward to assisting you again with your future shipments!

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

Very reliable service with transparent…

Very reliable service with transparent fees and communication. Parcels were delivered on time without any damage. Very happy with the service and will be using them again in future

30 September 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Sushma,
Thank you for your kind words!

We’re glad to hear you found our service reliable and transparent. It’s great to know your parcels were delivered on time and in perfect condition. Your satisfaction means a lot to us, and we truly appreciate your trust.

We look forward to serving you again in the future!

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

God service

God service

3 September 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Singh,

Thank you for your feedback! We’re glad you were satisfied with our service and look forward to assisting you again.

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

Great experience

Hussain, the moderator was a great help, he was so compliant and easy with helping me navigate how to send my parcel to the UK with no extra hassle! Will give parcelchief a 10* review if I could add more stars!

13 September 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Manya Kohli,
Thank you so much for your amazing feedback!

We're thrilled to hear that Hussain was able to assist you smoothly and make the process hassle-free. Your kind words and 10-star review truly mean a lot to us!

We’re grateful for your trust and look forward to serving you again in the future.

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

Good Experience with parcel chief

Good Experience with parcel chief

16 September 2025
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Kalpana Tripathi,
Thank you for sharing your feedback!

We’re happy to know you had a good experience with ParcelChief. We look forward to serving you again soon.

Best regards,
ParcelChief Team!

Rated 5 out of 5 stars

Very reasonable, absolutely trustworthy and the best service

We have been taking their service since more than 3 years now and everytime the experience has been excellent. They are very trustworthy as our parcels have been coming from different places with multiple stopovers and we still receive them in their best condition and also on time without any delays. Their prices are very reasonable and their service is excellent. I would recommend Parcel Chief not just for domestic but international also. In fact it is the best courier for international people even if you want to order something from India and that place does not deliver internationally, parcel Chief is your best option for that also. Thank you so much to Sakeena and her team for delivering excellent service each and every time.

10 October 2024
Unprompted review
Parcel Chief logo

Reply from Parcel Chief

Dear Meghna,
Thank you so much for your continued trust and loyalty over the past 3+ years!

We’re truly grateful for your kind words and are delighted to know that every experience you’ve had with us has been excellent. It’s wonderful to hear that even with multiple stopovers, your parcels have always reached safely and on time.

We’re especially thankful for your recommendation and recognition of Sakeena and her team — your support means the world to us. We look forward to serving you with the same level of dedication for many more years to come.

Best regards,
ParcelChief Team!

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