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The Paris Pass Reviews 

7,801
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers consistently found the product excellent, offering a wide range of attractions and culinary experiences that made exploring the city enjoyable and comprehensive. Many appreciated the convenience and ease of use, noting how the pass helped structure trips and save time by avoiding queues. The accessibility of offers in various locations also contributed to a smooth, stress-free user experience. However, some people mentioned that getting full value for money was challenging, finding it difficult to utilize all included experiences. A few reviewers also encountered issues accessing specific attractions, sometimes requiring a separate museum pass despite being listed. Additionally, careful planning and scheduling were essential to maximize benefits, as time restrictions occasionally did not align with itineraries.

What people talk about most

Value for money

Reviewers mention ambiguous feedback about value for money, with many customers reporting that the pass... See more

Location

Clients share positive opinions on location, finding it helpful for planning trips and structuring their... See more

Product

Customers consistently note positive experiences with the product, with many expressing their love for the... See more

Service

People report ambiguous experiences with service, with many customers enjoying the attractions, tours, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more

Company replied

Rated 4 out of 5 stars

I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more

Company replied

Rated 4 out of 5 stars

There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more

Company replied

Rated 4 out of 5 stars

It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more

Company replied


Company details

  1. #85 of 98 best companies in Travel deals

Written by the company

The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...

Learn more about The Paris Pass

Written by the company

SAVE MONEY!
The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
SAVE STRESS!
The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
SEE MORE!
The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.

Contact info

4.1

Great

TrustScore 4 out of 5

8k reviews

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4.1

All reviews

(7,801)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value and easy to use

Apart from a mismatch in opening times for the Air and Space Museum (app says open Mondays but we got out there to find it was closed Mondays) the Paris Pass was easy to use. We didn’t quite use its full value but the museum pass and the things we did see and use more than made up for it, we just ran out of time (and foot power:) )

21 August 2024
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Reply from The Paris Pass

Hello,

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great stuff

21 August 2024
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Reply from The Paris Pass

Hello,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

Definitely recommend Paris Pass

Fantastic walking tours and food experience.

10 August 2024
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Reply from The Paris Pass

Hi Iwona,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Nice option for tourists

Nice option. Only had a Little trouble changing From Paris Pass to Paris Museum Pass, maybe Museum Pass could be "added" into the app. Also, Versailles Gardens and Opera Garnier could be addetti into the Pass.

21 August 2024
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Reply from The Paris Pass

Hello,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 1 out of 5 stars

Don't not includes Versailles garden

The pairs pass includes free admission to the Palace of Versailles, but almost not includes the Versailles garden access except you are there on Monday. We had to buy tickets.

7 August 2024
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Reply from The Paris Pass

Hi! We're sorry to hear that you had to pay an extra ticket on the spot. In fact, the Paris Pass includes a Paris Museum Pass which gives access to the Château de Versailles as well as to the gardens on some occasions. During musical and fountain shows, the garden is not accessible. We will make sure that our content is clearer to avoid any confusion in the future. Apart from this issue, we hope you enjoyed your stay in Paris with your Pass.
Sincerely

Rated 5 out of 5 stars

Very good value for the money!

Very good value for the money!
All attractions and fun eating spots included. Children only pay half.

13 August 2024
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Reply from The Paris Pass

Hello,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

Thank you

Thank you! We went on a number of adventures / food we might not have known about. Definitely saved money!

9 August 2024
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Reply from The Paris Pass

Hi Marianne,

Thank you for taking the time to write a review. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

More then worth the money

More then worth the money, entry at everything you could possible want to see plus pure french gastronomic experiences.
No problem in the entrance, everything worked amazing!
Really really recomended!

7 August 2024
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Reply from The Paris Pass

Hi Rita,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

You need this

This pass has every experience that you wanna try in Paris in one easy card

29 July 2024
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Reply from The Paris Pass

Hi Tameika,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 1 out of 5 stars

Stole money from my card

Overcharged after applying discount code on website. Poor customer service, still awaiting email response.

28 July 2024
Unprompted review
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Reply from The Paris Pass

Hi Lenka,

Thank you for bringing this to our attention. We're so sorry the discount did not deduct from your order. I have refunded you 10% additional. You will also see an email with the refund details shortly.

Warm Regards,
Go City

Rated 4 out of 5 stars

We enjoyed our time in Paris

We enjoyed our time in Paris. The Pass made it easy to see the things we wanted and also added a few things we wouldn’t have known about. I took off 1 star for how confusing and hard it was to get the museum pass downloaded to our phones. I wish that could be saved in the app.

16 July 2024
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Reply from The Paris Pass

Hello,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Good experience

Good experience, a lot to choose from.

19 July 2024
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Reply from The Paris Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

If well planned the pass can really save you money

If well planned, the pass can really save you money. This however, requires some serious research in advance and taking your time to mark the activities/attractions you would like to visit and the time slots available for each of them. Note that the places that require a reservation in advance have some fixed time-frames when the pass can be used which are not the same if you would like to visit the same place without the pass. So you have to coordinate well all the possible time slots, the time needed to get from one attraction to another and your overall desire to be on a quite hectic schedule. We had a plan for each day starting from 10 AM and even though we didn't manage to follow it the entire time, we still managed to visit most of the places which we wanted and if we had to pay for each activity, we would pay more than 2 times more than the fee we paid for the pass (we had a 4-day pass).
Another thing to note is that the prices on the website are subject to discount almost all the time. I was following the website and there were promotions running almost every week - usually about 10%, sometimes even more.
The Paris pass is digital so all you have to do is download the app and import your purchase - you receive easy to follow instructions and we had no problems with that. Scanning the pass was enough to get through, no problems at all.
You have to additionally download the Museum Pass - I believe after the download, this can also be kept digital and scanned from the phone but we had it printed in advance and didn't have any problems with any of the museums. Note that even when making a reservation (Versailes, Louvre, etc.) where you receive a ticket from the respective museum, you still have to show the Museum pass.
We really liked the restaurants which are included with the pass - we tried all of them and everything was great and represent an awesome addition to all the attractions.
Why I give 4 stars?
Some of the attractions (especially the restaurants) are not pinned correctly on the map of the app and we had some difficulties finding them.
It is not for everyone - for a casual tourist without a proper planning it may not prove to be worthy and may result in an actual financial loss.

15 July 2024
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Reply from The Paris Pass

Hello,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

A must have!

There is so much to do and see in Paris and this pass really encourages you to explore. We loved how much free food was on there too!

16 July 2024
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Reply from The Paris Pass

Hi Sarah,

We are beyond thankful for your review.

Best Regards
Go City

Rated 3 out of 5 stars

It did not scan well on mobile phone…

It did not scan well on mobile phone making it not user friendly for travelers abroad thus making you have to carry physical paper pass to the museums.

10 July 2024
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Reply from The Paris Pass

Hi Lili,

Thank you for bringing this to our attention. We're sorry to hear that the pass was not easy to use from a mobile device. Feedback like yours is valuable to us as we aim to provide the best experience. We appreciate this and will pass your comments along.

Warm Regards,
Go City

Rated 1 out of 5 stars

I was upset about only using the pass…

I was upset about only using the pass on consecutive days. I was not honored another day even though I never used it at all one day due to weather issues.

16 July 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Joel,

Thank you for taking the time to leave a review. Your feedback is extremely important to us. We're very sorry that you were disappointed with how the pass works and will be reviewing your order further. We will take your comments on board as our goal is to always provide a great experience.

Warm Regards,
Go City

Rated 4 out of 5 stars

Great value, and great help with what to see during your holiday

Paris Pass was great, and great value, too. We loved having all the attractions listed and described, with details, maps, etc., in one app. We enjoyed the variety of attractions, even ones involving food and drink were available! The only gripe was the lack of clarity around claiming and downloading the Museum Pass separately. We tried to access the Louvre with our Paris Passes, and computer said No :-) We were bewildered as to why not, and what to do about it. Eventually, all was clarified, but there was no need for the confusion.

12 July 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Magdalena,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Warm Regards,
Go City

Rated 1 out of 5 stars

Horrible customer service

They send a discount code that the web pages accepts but after they change the price without discount. After sending several mails explaining the issue and showing evidence that is not a bank issue, no answer. The chat in the pare is useless. Never ends in a real person, is always only pointing to the FAQs. They sell in Spain but they only have a US support number so not possible to be sure If it is really cost free as they say. In summary… really horrible customer service.

4 July 2024
Unprompted review
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Reply from The Paris Pass

Hi Carme,

Thank you for taking the time to write a review. Your feedback is extremely important to us. We're so sorry to hear about your unpleasant experience and would like to look into this for you as soon as possible. We have requested essential information from you regarding the order. Please provide the requested information so, we can contact you and assist you accordingly.

Regards,
Go City

Rated 1 out of 5 stars

Overcharged after applying discount…

Overcharged after applying discount code on website. Poor customer service, still awaiting email response 1 week on. Great concept, poorly managed.

10 July 2024
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Reply from The Paris Pass

Hi Doug,

Thank you for taking the time to write a review. Your feedback is extremely important to us. We're so sorry to hear about your unpleasant experience. We don't want our customers to have any kind of bad experience and would like to look into this for you as soon as possible. Our team will get in touch with you so, we can assist you with a possible resolution.

Regards,
Go City

Rated 4 out of 5 stars

Very helpful

Wonderful selection of tours and activities. The trip planner within the app was very helpful. I wish the app integrated with the tickets required for each vendor. Admission took longer than necessary because of our (and the ticketing attendants) confusion. May not be the most economical option, but is very good to narrow down the seemingly endless options when visiting Paris.

1 July 2024
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Reply from The Paris Pass

Hi Sabrina,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Best Regards
Go City

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