Parkdean Resorts Reviews 

8,500
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,928 reviews, most reviewers were somewhat happy with their experience overall. People frequently praise the beautiful settings, noting lovely coast walks and serene environments, as well as the beautiful and clean beaches near the locations. Many consumers also mentioned having pleasant interactions with friendly and helpful staff members throughout their stay. However, some customers also noted significant issues concerning cleanliness, citing instances of carpets being filthy and finding accommodation in poor condition. A few other people mentioned various practical problems, such as non-functional equipment, inadequate air conditioning in certain areas, and concerns about facilities upkeep. Some reviewers also experienced issues with maintenance, including reports of needed deep cleaning and security staff handling disagreements.

What people talk about most

Staff

Customers had ambiguous experiences with staff, highlighting both dedicated assistance and frustrating... See more

Facilities

Consumers find facilities to be ambiguous, with highly mixed experiences reported across different sites.... See more

Booking process

Clients share ambiguous opinions on booking_process, with many praising the process as quick,... See more

Holidays

Users describe ambiguous interactions with holidays, experiencing both highly disappointing and very positive... See more

Location

People report ambiguous experiences with location, noting both highly praised spots and severe placement... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Only reviewing the booking process up to now. The lady was so helpful but the only downside was I needed an accessible caravan and 2 others for carers and had to pay two lots of location fees so the... See more

Rated 4 out of 5 stars

We had a fabulous experience, the reception staff were polite and friendly. The food at the Boathouse could be much better, but all staff were friendly accommodating and cheerful. We enjoyed, found th... See more

Rated 4 out of 5 stars

Easy enough to book online. Unfortunately they dont take mastercard or any credit cards. Also although it says you can add assistance dog during booking. No option.

Rated 4 out of 5 stars

Overall caravan was very good few kitchen essentials missing and a few damaged bits of furniture. Food at the boathouse was disappointing. Sunday lunch was un edible overall very poor. Staff wer... See more


Company details

  1. Resort
  2. Self-Catering Accommodation

Written by the company

Holidays and short breaks in the UK. Our parks serve as a great base-camp for your getaway, with kids' clubs, entertainment and loads of great facilities on your doorstep. Find superb caravan and lodge holiday accommodation. Book direct for our best prices.


Contact info

  • Parkdean Resorts, One Gosforth Park Way, Gosforth Business Park, NE12 8ET, Newcastle upon Tyne, United Kingdom

  • www.parkdeanresorts.co.uk

3.2

Average

TrustScore 3 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(8,500)

2,994 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The location of this park to enjoy a…

The location of this park to enjoy a stunningly beautiful part of Scotland is worth the trip alone, 10 minutes away you can park at spots along loch tummel and swim or kayak or just relax, amazing walks and a cool castle and gardens nearby

12 August 2026
Unprompted review
Rated 3 out of 5 stars

Sunnydale holiday park

We stayed at Sunnydale, on arrival our key didn’t open the caravan I had to go back and get a new one.
The park is more suited to people with younger children, it’s a lovely small park with a small Play park, a small arcade, it’s very dog friendly and club house, as well as a pool you have to book in advance, which is understandable in a holiday park, the sessions where a maximum of 45 minute. My husband said the life guards where not helpful when he went into gain informations and they came across unbothered and where eating (mouth full) whilst talking to him also.
Sadly the caravan experience itself on arrival was not great. There were crumbs on the side in the kitchen. The toilet seat lids(both toilets) were stained with urine. Behind the toilet it appeared not to have been cleaned as urine and dust were there too. But the smell of bleach from in the toilet was strong.
The sofa was dirty and had a rip in it. Over night we noticed a few other unhygienic issues and a spider that was in a glass under one of the beds, it had been there for a while going by the dent in the carpet and the web in the glass. The curtain end fell off in the room narrowly missing my daughter. The bedding was ripped and other bedding had black marks over it.

Saturday morning, I went and spoke to the very helpful member of staff who listened and apologised for our experience. They offered to move our caravan and showed us the new one. Which they insured would be cleaned for when we got back from going out for the day.
The new caravan was cleaner, only issue was the toilet seat was broken but they fixed this when I reported it.
Despite the initial issues we had a lovely stay. The staff including security were helpful and very friendly, we truly appreciated all their help and the vouchers where a lovely touch
The food served in the club house my family said was really lovely, sadly I didn’t eat as they didn’t cater for vegans and their vegetarian options were very limited. I would say food and drinks are a little pricey but enjoyable. The staff in the club house/bar were very friendly and helpful.
Overall a lovely and quiet park, great for short peaceful stays.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Booking for November 26

I have booked a holiday for November at Bowness in the Lake District we have been here before a few times and had great experiences so I am hoping this will be the same the booking experience was great really easy to do and loved the discount we received off the holiday price really reasonable price

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I was a pleasure to book with Parkdean…

I was a pleasure to book with Parkdean by phone and actually speak to a human being for once. We actually got a discount as the class of caravan we wanted had all been booked and the person went over and above to get us 2 caravans near to each other and at a similar price to what we originally required. Would definitely phone next time we go

5 August 2026
Unprompted review
Parkdean Resorts logo

Reply from Parkdean Resorts

Hi Paula,

Thanks for the great review!

We look forward to seeing you soon. ^SR

Rated 1 out of 5 stars

I booked and paid almost £900 for a…

I booked and paid almost £900 for a caravan with disabled facilities, on arrival reception claimed that l had not and was offered a caravan with no disabled facilities whatsoever. I was obliged to abandon the holiday and return home. £900 lighter.

27 July 2026
Unprompted review
Parkdean Resorts logo

Reply from Parkdean Resorts

Hi John,

We are concerned to read your review.

We have reached out privately for your booking details so we can take a further look into this for you. ^SR

Rated 2 out of 5 stars

Dirty caravan, no attention to detail

Dirty caravan, dirty arcade extremely dirty soft play area, a dont care attitude from reception staff

27 July 2026
Unprompted review
Parkdean Resorts logo

Reply from Parkdean Resorts

Hi Carol,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience fell below the standard we aim to provide.

We take your comments regarding the cleanliness of the caravan, arcade and soft play area, as well as your experience with our reception team, very seriously. This is not the experience we want for our guests, and we will be raising these concerns with the relevant teams to ensure they are addressed.

We appreciate you bringing this to our attention. We hope overall you have been able to enjoy certain aspects of your stay. ^SR

Rated 3 out of 5 stars

Safari tent review

Location of the site is great and the glamping area was nice and quiet. The safari tent was okay. Very vary basic, lights didn't work outside which wasn't ideal. No cleaning items like sponge, washing up liquid or even a drying rack for the plates etc. No grill or toaster just a hob, microwave and kettle. Could be really lovely with a few other details.

The shower facilities were the worst for me, very old and shabby. Only hooks on the back of the doors but no where to put your shower bits not even a shelf. Made it extremly awkward with children.

The camp itself seemed very quiet, not alot going on. But we really did love the pool, that was the best bit for us. Not a very deep pool but it was nice and heated. The arcade and entertainment area also good, seemed newish.

Good for a long weekend but unfoetunately wouldn't return.

6 August 2026
Unprompted review
Parkdean Resorts logo

Reply from Parkdean Resorts

Hi Leanne,

Thank you for your review.

We’re pleased to hear you enjoyed the peaceful location of our glamping area, the heated pool, and the arcade and entertainment facilities.

We’re sorry, however, that the safari tent and shower facilities did not meet your expectations. We appreciate your comments regarding the outside lighting and the lack of basic kitchen and drying facilities. Your suggestions are really helpful, and we’ll be sharing these with the relevant team as we look at ways to improve the glamping experience.

We’re also disappointed to hear that the shower facilities made things difficult when visiting with children. We understand how important convenient storage and practical facilities are, and we’ll take your comments on board.

While we’re glad you enjoyed the pool and some aspects of your stay, we’re sorry that your overall experience means you wouldn’t choose to return. Thank you again for your honest feedback, which helps us identify where improvements are needed. ^SR

Rated 5 out of 5 stars

Just booked our 4th stay at West bay

Just booked our 4th stay at West bay, absolutely love west bay, and the caravan park is sooooo central, everything is on your doorstep! Great places to eat and drink, great beaches especially if you have the good weather. Loads of places to visit just a short drive away too

10 August 2026
Unprompted review
Parkdean Resorts logo

Reply from Parkdean Resorts

Hi there,

We are so pleased to hear you continue to book with us.

We look forward to seeinf you again soon. ^SR

Rated 1 out of 5 stars

Re lack of response to a complaint.

Re: Park Resorts Booking Ref: 12532775 Kessingland 15th June. Despite my letter of complaint, sent by recorded delivery on 1st July I have received nothing from this company. They acknowledged my complaint on Trustpilot, claimed to have e-mailed me then suggested I communicate with a bot! I have no confidence in this company and would advise anyone considering using them to think again.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

To far to walk when no transportation

To far away from everything when we had difficulty walking caravan covered in dog hair. Windows and mirrors not been cleaned in a long time bed uncomfortable overall cleaning below par

3 August 2026
Unprompted review
Parkdean Resorts logo

Reply from Parkdean Resorts

Hi there,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations, particularly given the difficulties you experienced with walking around the site.

We’re especially disappointed to hear about the cleanliness of the caravan, including the dog hair, unclean windows and mirrors, and the overall standard of cleaning. This is certainly not the level of cleanliness we expect our guests to receive, and we will be raising these concerns with our housekeeping team.

We hope overall you have been able to enjoy your stay with us and we are given the opportunity to welcome you back to one of our parks in the future. ^SR

Rated 4 out of 5 stars

My daughter and I stayed at Looe Bay…

My daughter and I stayed at Looe Bay holiday resort.
A great location near Looe.
We both walked to Looe and back, once via Milendreath, and the second time straight down through Barbican, over the field and down the hill.

Very very scenic views on route. A killer of a walk but the sun was out.

The camp site is looking a little tired.

Restaurant food quite poor quality.
The takeaway food very expensive.

On-site shop has what you’d expect.

Caravan was basic but clean. Location on the park was good, number 285.

Very disappointed that the tv signal was very poor, but more importantly there was no internet.

Ended up phoning tech support to get online. They couldn’t resolve the issue over the phone so raised a ticket, so we would have had no TV or internet.

Imagine the grief you’d get from the kids.

I’m quite tech savvy so resolved the issue myself quite simply by rebooting the router.

Last year we stayed in the Bodmin lodge caravan, a completely different experience.

Would we stay here again? Yes.

I’d move to Cornwall if I could.

Honestly, we knew what we were getting, but for me, you can’t beat Haven Perransands.

Had a great stay at Looe Bay.

I will be back.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, no hassle. Hopefully the holiday is the same..

1 August 2026
Unprompted review
Parkdean Resorts logo

Reply from Parkdean Resorts

Hi Michael,

Thanks for the great review!

We look forward to seeing you soon. ^SR

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look