Only reviewing the booking process up to now. The lady was so helpful but the only downside was I needed an accessible caravan and 2 others for carers and had to pay two lots of location fees so the... See more
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Holidays and short breaks in the UK. Our parks serve as a great base-camp for your getaway, with kids' clubs, entertainment and loads of great facilities on your doorstep. Find superb caravan and lodge holiday accommodation. Book direct for our best prices.
Contact info
Parkdean Resorts, One Gosforth Park Way, Gosforth Business Park, NE12 8ET, Newcastle upon Tyne, United Kingdom
- www.parkdeanresorts.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 24 hours
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EASY TO FOLLOW AND BOOK
We come to southveiw often and it’s a…
We come to southveiw often and it’s a lovely site for old and younger.
The location of this park to enjoy a…
The location of this park to enjoy a stunningly beautiful part of Scotland is worth the trip alone, 10 minutes away you can park at spots along loch tummel and swim or kayak or just relax, amazing walks and a cool castle and gardens nearby
We spend Great time with family and…
We spend Great time with family and friends, football, mini golf, beach
Easy to book online.
Sunnydale holiday park
We stayed at Sunnydale, on arrival our key didn’t open the caravan I had to go back and get a new one.
The park is more suited to people with younger children, it’s a lovely small park with a small Play park, a small arcade, it’s very dog friendly and club house, as well as a pool you have to book in advance, which is understandable in a holiday park, the sessions where a maximum of 45 minute. My husband said the life guards where not helpful when he went into gain informations and they came across unbothered and where eating (mouth full) whilst talking to him also.
Sadly the caravan experience itself on arrival was not great. There were crumbs on the side in the kitchen. The toilet seat lids(both toilets) were stained with urine. Behind the toilet it appeared not to have been cleaned as urine and dust were there too. But the smell of bleach from in the toilet was strong.
The sofa was dirty and had a rip in it. Over night we noticed a few other unhygienic issues and a spider that was in a glass under one of the beds, it had been there for a while going by the dent in the carpet and the web in the glass. The curtain end fell off in the room narrowly missing my daughter. The bedding was ripped and other bedding had black marks over it.
Saturday morning, I went and spoke to the very helpful member of staff who listened and apologised for our experience. They offered to move our caravan and showed us the new one. Which they insured would be cleaned for when we got back from going out for the day.
The new caravan was cleaner, only issue was the toilet seat was broken but they fixed this when I reported it.
Despite the initial issues we had a lovely stay. The staff including security were helpful and very friendly, we truly appreciated all their help and the vouchers where a lovely touch
The food served in the club house my family said was really lovely, sadly I didn’t eat as they didn’t cater for vegans and their vegetarian options were very limited. I would say food and drinks are a little pricey but enjoyable. The staff in the club house/bar were very friendly and helpful.
Overall a lovely and quiet park, great for short peaceful stays.
Very easy
Very easy, straightforward, and all well explained in booking. Great price too!
Booking for November 26
I have booked a holiday for November at Bowness in the Lake District we have been here before a few times and had great experiences so I am hoping this will be the same the booking experience was great really easy to do and loved the discount we received off the holiday price really reasonable price
I was a pleasure to book with Parkdean…
I was a pleasure to book with Parkdean by phone and actually speak to a human being for once. We actually got a discount as the class of caravan we wanted had all been booked and the person went over and above to get us 2 caravans near to each other and at a similar price to what we originally required. Would definitely phone next time we go

Reply from Parkdean Resorts
I booked and paid almost £900 for a…
I booked and paid almost £900 for a caravan with disabled facilities, on arrival reception claimed that l had not and was offered a caravan with no disabled facilities whatsoever. I was obliged to abandon the holiday and return home. £900 lighter.

Reply from Parkdean Resorts
Dirty caravan, no attention to detail
Dirty caravan, dirty arcade extremely dirty soft play area, a dont care attitude from reception staff

Reply from Parkdean Resorts
Safari tent review
Location of the site is great and the glamping area was nice and quiet. The safari tent was okay. Very vary basic, lights didn't work outside which wasn't ideal. No cleaning items like sponge, washing up liquid or even a drying rack for the plates etc. No grill or toaster just a hob, microwave and kettle. Could be really lovely with a few other details.
The shower facilities were the worst for me, very old and shabby. Only hooks on the back of the doors but no where to put your shower bits not even a shelf. Made it extremly awkward with children.
The camp itself seemed very quiet, not alot going on. But we really did love the pool, that was the best bit for us. Not a very deep pool but it was nice and heated. The arcade and entertainment area also good, seemed newish.
Good for a long weekend but unfoetunately wouldn't return.

Reply from Parkdean Resorts
Just booked our 4th stay at West bay
Just booked our 4th stay at West bay, absolutely love west bay, and the caravan park is sooooo central, everything is on your doorstep! Great places to eat and drink, great beaches especially if you have the good weather. Loads of places to visit just a short drive away too

Reply from Parkdean Resorts
The booking was really easy looking…
The booking was really easy looking forward to our away break
Cheers

Reply from Parkdean Resorts
Re lack of response to a complaint.
Re: Park Resorts Booking Ref: 12532775 Kessingland 15th June. Despite my letter of complaint, sent by recorded delivery on 1st July I have received nothing from this company. They acknowledged my complaint on Trustpilot, claimed to have e-mailed me then suggested I communicate with a bot! I have no confidence in this company and would advise anyone considering using them to think again.
To far to walk when no transportation
To far away from everything when we had difficulty walking caravan covered in dog hair. Windows and mirrors not been cleaned in a long time bed uncomfortable overall cleaning below par

Reply from Parkdean Resorts
My daughter and I stayed at Looe Bay…
My daughter and I stayed at Looe Bay holiday resort.
A great location near Looe.
We both walked to Looe and back, once via Milendreath, and the second time straight down through Barbican, over the field and down the hill.
Very very scenic views on route. A killer of a walk but the sun was out.
The camp site is looking a little tired.
Restaurant food quite poor quality.
The takeaway food very expensive.
On-site shop has what you’d expect.
Caravan was basic but clean. Location on the park was good, number 285.
Very disappointed that the tv signal was very poor, but more importantly there was no internet.
Ended up phoning tech support to get online. They couldn’t resolve the issue over the phone so raised a ticket, so we would have had no TV or internet.
Imagine the grief you’d get from the kids.
I’m quite tech savvy so resolved the issue myself quite simply by rebooting the router.
Last year we stayed in the Bodmin lodge caravan, a completely different experience.
Would we stay here again? Yes.
I’d move to Cornwall if I could.
Honestly, we knew what we were getting, but for me, you can’t beat Haven Perransands.
Had a great stay at Looe Bay.
I will be back.
Easy to book
Easy to book, no hassle. Hopefully the holiday is the same..

Reply from Parkdean Resorts
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