Parkdean Resorts Reviews 

Awful arrived to our gold caravan, dirty old not even BRONZE standard and then fridge and cooker were broken and main bed broken made to sleep on a matress on the floor all week. Cherry tree great yarmouth AVOID , manager is incompetent and doesn't help! Back home made a complaint and they haven't even apologised for all the issues!

Absolutely awful company with staff that all give different information. Wasn't made aware that commercial vehicles weren't allowed on site, no information on booking regarding this and only told via voice mail a week before we are due to go. This is a small van with no signage and is our family vehicle. Told we could drive on site unload and then park elsewhere, was told we could park on site and then was told If we turn up on site then we will be turned away and no refund will be given even though we was told the wrong information. My holiday was cancelled by them yesterday without my permission. I have cancelled and full refund on the way. 2 days before we were due to go. Shocking customer service. Discrimination. Will never book with Hoseasons or Parkdean Resorts again. Disgusted!!!!

On day 5 the grill/oven exploded resulting in injury to myself on my legs and feet. Security staff came and the man was extremely rude and patronising, I told him we had no food to cook as it was now contaminated with glass he says you still eat it and rolled his eyes. Managment came and the staff member was talked to. We got offered to move vans but felt heavily pressured not to and to accept an offer to eat in the Restaurant, mains only. On the first meal there I choked on a huge hair that was cooked into a fried egg. I was physically pulling it out of my throat. The meal was returned and I did not eat.
We felt very uncomfortable in the restaurant almost like we were in the wrong eating there.
We had to throw all the remaining food we had purchased away due to no cooking facilities.
On the day of leaving upon stripping the beds as we always do as a courtesy we found bed bugs/ fleas in the bed which accounted for all the bites we suffered from.

Recently used a complaints group on facebook about park dean resorts.

I was then threatend and slandered by anonamous people replying on my post.

After some investigating, and the admin being in contact i found out it was the entertainment manager ZAK BARTLETT of Brynowen doing this.

Since this has happend, I have had numerous people contact me regarding Zaks behavoir on site. He is all nice in front of customers but behind the scenes is a complete bully.

He bullys his staff, makes the woman staff cry and is a complete narccasist.

Vile person.

I booked at Lizard Point in cornwall for 11 nights , unfortunately I checked out 3 days early due to the fact of sleeping on the floor on the sofa bed mattress and sofa cushions as the sofa bed was completely crap to sleep on.
They did try and say it was fixed when I reported it was broken I checked it and it wasn't fixed so I had to report it again, then the guy came and put it a complete different sofa bed and it was still uncomfortable. The caravan smelt musty when first stepping inside. If you book and have kids be prepared to go broke at the arcade as you don't really win to much every activity you basically pay for which could rack up the cost.
The location is easy access to everything in cornwall if you drive , if you dont drive you'll be stuck on site.
Entertainment was ok , I didnt really go.
The outside pool was hardly open for some reason.
It was good as a base but I wouldn't do another caravan holiday as this was a first for me.
Staff was friendly
The boathouse prices are expensive
The fish and chips shop on site the chips tasted like frozen mccains not actually chips from a chippy.
Bingo is starts from £20
Apart from all of that it was a okay as holiday as I ended up using it as a base and not stay on site

We booked premium gold apartment. Everything was good except for the sofa that was in a very bad shape. The carvan says it could sleep 8 people which includes 2 on the sofa. However, only person among us slept and had back pain.
If charging this much then should spend something on the sofas as well.

caravans always clean. tidy. and the park is always. spotless. and the staff are great.

It is an easy way to book a holiday the only thing is the now do not tell you what part of the park you will be staying e.g Treehawk which I would know exactly where we would be also to pay extra for parking being disabled is not a very good way to go

As an accessible caravan user the shop is far too far away and the dropped curves strangly go round corners before you can cross the road with wheelchairs. My grandson is 6 and the whole site is most definitely not geared towards disabled users. It seems there are token gestures like the swing for a wheelchair but that's it. The whole layout needs updating for equality purposes. We cannot return for that reason. It's been hard work

The website was clear and easy to use. We are now looking forward to our holiday!

Caravans are old dirty carpets and run down. Not worth the money when you can go to other parks and get new caravans same price. Wouldn’t go back very disappointed in the park

Relaxed park, not overcrowded.
Caravan areas separated nicely.
Plenty to do for the kids.

We had a lodge it was horrendous the lodge was so dirty there was mould in all the bathrooms they were so dirty and smelt so bad and cracks in the sinks and toilet and shower so dirty the kitchen was filthy too the floor was coming up the sink and side boards so dirty cooker dishwasher washing machine smells so bad the coffee table the dining table sticky and dirty the bed and bedding smells stale the sofas smell so stale and there’s stains all over them the blinds so dusting and really dirty all the walls lots of brown marks over especially in the bathrooms the out decking so dirty and smothered in birds poo and old massive dusty spider webs the outside furniture birds poo all over and so dirty the hot tub bits in it and a worker appeared to check on the hot tub didn’t knock didn’t even speak to us my husband had to ask what he was up too and the shop on Sandford park cost way to much £2.99 for a extra small loaf of bread the restaurant dirty and so overpriced the food was horrendous and not much choice and the service so slow and manic and kids running riot everywhere and there’s a accident waiting to happen we stayed at warm well 2 years ago it way amazing we are going to try and leave a day early avoid this park it horrendous so dirty and far to busy and it’s so frustrating it cost a fortune .
And the tv,s didn’t work and no internet connection please avoid sandford park is the worst park and everything was so overpriced .

We stayed at Wemyss Bay caravan park on 7 August. We booked a Bronze plus with 2 toilets. We never got this, only had 1 toilet. The caravan 10 waterside was badly neglected with stained carpets, dirty and stained sofa, also sofa bed was broken and dirty. Dirty glasses in cupboard. Central heating never worked. Gap at top of front door which anyone could have pushed open to get in. Fridge freezer blocked with ice. No microwave which we did get after phoning reception. No hooks to hang towels which was ridiculous. We wanted moved but no availability so asked for refund so we could go home, Gemma in reception refused refund, said we could only get 25 pounds for the 2nd toilet we booked. The entertainment and swimming was okay for kids. We left a day early on the 3 day break as couldn't stay any longer. Also there is a paedophile staying in a caravan on site as the council had nowhere to put him. There was a big protest about that. Totally unbelievable that Parkdean would accommodate this for council when park full of children it totally beggars belief. I have previously owned a caravan and have been to many in different locations but this was the worst.

Its was horrendous
I told the lady on the phone that both of us were disabled so we needed parking and a spacious caravan and it would need to be wall distance from beach she said well you can walk but be a 10 minute drive. Because we had to change our booking about 4/5 days before we were supposed to be going to another parkdean in Lancashire. However, on the morning of the day we found out my best friends mom had to have chemo on the Wednesday.and she lives and goes for treatment in Bournemouth. I was rather gutted as I'd just paid a little over £90 to change it to a Silver star with sea view and decking. So that money I lost because when I phone to change booking you said we had to down grade to bronze as that's all that was available. We'll we checked up until half an hour before arriving and there was a Silver available and now it had dropped in cost to less than we paid for Silver. Couldn't believe the fact of being lied to in such sad circumstances. We didn't have a designated parking space. We found it awfully hard to get up step we could even bring all our stuff in as had no way of getting it up. The bruises we sustained were horrendous we could sleep in bedr[m and had to sleep on sofa I went and told reception and nothing was done or offered. I disgusted. Whenever I tried to call reception it would ring and ring then get cut of sound like someone was picking up the phone and putting it down. So I tested my theory went to reception and neither girls on the desk we on the phone. The way the one girl went red was as if she'd been caught out so I asked for an official email to male a complaint officially to send the pictures of the injuries we got because they place was so small. Dangerous and not safe. The oven smelt like a dead rat was in there being cooked with its fur on it smelled so bad couldn't use it. The carpets were filthy, the hard floors filthy even the fabric stall filthy the bathroom and even shower cubical smelled like raw poop. Was awful because was miles away not 10bmins and definitely not walking distance. Listen to the call we we ripped off and we only changed to be there with her mom all day while she sat having her chemo. Which was so sad to watch as the doctorsnspokento my friend andnsaid she's now in heart failure and has probably only got months left the chemo may the thing that will actually end her life. Was devastating. I shall be making an official complaint I want a full refund as its disgusting

Our experience at Trecco Bay – absolutely ruined holiday

Honestly, after this experience I would never return to Trecco Bay.

On arrival, we checked into our caravan only to find that it absolutely stank and had ant-killer powder scattered inside. We have a 9-month-old crawling baby, so I was horrified at the idea of him being anywhere near accommodation where this had been used. I asked if they could guarantee it had all been removed, but the cleaners said they couldn’t guarantee anything and would only “try their best”. I was later told that staff aren’t even supposed to be putting that powder inside caravans in the first place.

We were then moved to a second caravan which was filthy, covered in dog hair and reeked of wet dog. Completely unacceptable. We refused it immediately. The third caravan was no better, stained, grimy and clearly not properly cleaned.

At that point we asked to leave and get a refund, but were told there was no manager available and that we should “give them a chance to fix it”. Eventually we were given yet another caravan, which was clean enough for us to stay in, but the whole experience had already been completely ruined.

The next day I again asked to speak to a manager and was told, once again, there wasn’t one available and to come back later. We also requested the highchair we had paid for. When it finally arrived, it was dirty and had ants crawling all over it. I had to ask again before I was given a clean replacement.

Over the next couple of days we kept seeing ants inside the caravan. Last night it became completely unacceptable. There were ants everywhere, including crawling all around my baby’s cot. I had to move his cot into the living area and stay awake all night trying to keep ants away from him.

We followed all the advice given about keeping food sealed and preventing ants from getting into the caravan, but it made no difference at all. The problem continued.

I went back to reception again and asked to speak to a manager, after previously being told that one would contact me. Once again, no manager was available. I was told someone would come and deal with the ants, but the problem has remained.

And now tonight, I am facing another night where I may have to stay awake again because the ants are still getting into the caravan and around my baby’s sleeping area. I should not have to spend my holiday sitting awake through the night trying to keep ants away from my 9-month-old baby.

We will now be leaving early and cutting our holiday short because the situation is simply unbearable.

To be clear, the reception staff themselves have been polite and helpful where they can, but they seem completely unsupported and left to deal with constant complaints with no management presence. I have seen multiple other guests complaining during our stay, with no proper resolution.

This has gone far beyond a minor inconvenience. We booked expecting clean, safe accommodation suitable for a family with a baby. Instead, we were moved between multiple dirty caravans, encountered ant-killer powder, received a filthy highchair with ants on it, and ultimately ended up with ants throughout our caravan, including around my baby’s sleeping area.

I will be making a formal complaint and reporting the circumstances to Environmental Health so that the situation can be properly investigated.

A genuinely shocking and disappointing experience that has completely ruined what was supposed to be a family holiday.

We had a lovely stay .The interactions with the staff were very good—they were friendly and helpful throughout our stay. I really liked the accommodation, especially the number of bedrooms, as it was spacious and suitable for our needs. The price was also very reasonable, so overall it was good value for money.

I booked a weekend at Highfield Grange for a party of 5. On arrival the caravan was dirty and ants all over including on the sofas ans in the bedrooms. I reported to security but they were unable to offer any assistance. Due to the state of the caravan we had no option to book somewhere else to stay that night. When we returned the following morning and reported the issues to reception we were advised that the caravan would be re-cleaned and ant traps laid out. After chasing the caravan was cleaned again at about 4pm. When we went to check the dead ants had been cleared and some of the floor area cleared of food. However the sticky carpet in the bedroom (that was attracting the ants) and the sofa areas had not been touched. This meant that the ants had returned in force. It was not possible to stay in the caravan due to the state of it. Ad no-one was available to discuss issues with we decided to return home.
I have since raised the complaint via the correct channels but have not yet received a satisfactory response.

Very easy to book and good communication back , just a surprise at the charge for taking a dog with us

This is a review abiut booking, not staying as this hasn't happened yet.
Booking was straight forward enough but we are family going together, so made 2 bookings, one for each motorhome. Its been impossible to make contact to ask for the pitches to be next to one another. You can't call anyone, you can just talk to a chat bot. This warned me there would be a 45 minute delay in response - No-one has the time to sit for 45 mins waiting for a response - As I didn't reply straight away when they did come back to me, they closed the chat. It just shouldn't be this difficult.