Parrot Essentials Reviews 1,236

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Very poor customer service, One items arrived damaged (another with a loose heavy duty staple that I didn't claim for) Emailed multiple times, the first with a response and then no further response... See more

Company replied

Rated 4 out of 5 stars

The foreign finch food is sometimes hard to find on their site but worth the search. Amazon price £14.99 and Parrot essentials is half that + £3.99 postage so best to order several at one time. The... See more

Company replied

Rated 5 out of 5 stars

Great value. As a NI resident I find it really hard to find any decent online sellers who don't charge crazy amounts of money for shipping. Really pleased that Parrot Essentials stocks all the major b... See more

Company replied

Rated 5 out of 5 stars

Parrot Essentials - so pleased we 🦜🦜🦜🦜🦜 found you! An excellent company who are totally customer focussed and highly professional. Nothing is ever too much trouble to sort out. Great product... See more

Company details

  1. Pet shop

Written by the company

Parrot Essentials (www.parrotessentials.co.uk) is your top destination when it comes to high quality parrot products that you and your parrot will surely love. Here at Parrot Essentials, we understand the needs of your pet as we are parrot owners ourselves. This is why we exhibit excellent quality in everything, ensuring that your parrot will get only the best. We are well-regarded as a trustworthy supplier that provides personalized service for parrot owners and their pets in a fast and convenient manner. At Parrot Essentials, you are guaranteed to have satisfaction, for we streamline top quality in all our products and services. In addition to our wide range of parrot products, we also run a parrot boarding hotel, which lets you make sure that your parrot is in great hands as you tend to a vacation or an emergency. We offer parrot toys which your pet can enjoy, nutritious parrot food that your parrot will love, sturdy cages to protect and keep your pet safe and many other parrot supplies. Most of the items on our wide range of products have been tried and tested by our own flock, so your parrot is sure to love them, too. We offer the complete package that will let you keep your parrot entertained, happy and healthy.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Well the first time I found this shop…

Well the first time I found this shop and placed my first order well a big surprise when just 24 hours later my stuff turn up and the staff/owners are very polite if anyone wants fast delivery this is the place to shop and brilliant for the value for money 💰 so why not change were you probably pay more save money and go to parrot essentials for fast delivery and polite staff thank you parrot essentials why tri you will not be sorry go change now to parrot essentials there brilliant I will definitely recommend this place to anyone cheap and very reliable 😀 👍

28 February 2021
Unprompted review
Rated 1 out of 5 stars

absolutely crap

Bought a dvd it's absolutely crap, very poor quality like a recording from the 60,s

15 December 2020
Unprompted review
Parrot Essentials logo

Reply from Parrot Essentials

Dear John,

As stated in my email to you, you are more than welcome to return the item for us to inspect.
Perhaps there is a fault with this particular DVD and if this is the case we will make it right.

Kind regards,
Anguel Iordanov
Parrot Essentials

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Always there to give advice. These people really know there birds and what there requirements are. Just received another order which came very quickly considering the coronavirus situation at the moment. Wouldn't go anywhere else.

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

I placed an order on the Sunday just over a week ago and mentioned my concern regarding my parrot who we had just discovered was female due to an egg being laid. I was very concerned because of things I had read about birds becoming egg bound.

Anguel phoned me early on Monday morning and was very helpful and put my mind at ease, answering questions and spending time talking to me about the situation.

I cannot even begin to put a value on this phone call. It put my mind at rest as he was able to directly answer my concerns and questions. Reading internet pages had left me making up all kinds of worries so being able to speak with someone put my mind at ease.

We discussed the bird's diet and Anguel said I could speak with him again about this in a couple of days once things had settled. We spoke for a good 15 minutes with great advice about moving my parrot to a better diet and ways to achieve this.

Thank you so much for your time. It was appreciated more than I can say.

1 October 2018
Unprompted review
Parrot Essentials logo

Reply from Parrot Essentials

Hi Becky. You are very welcome and I am glad you found the advice useful. This is what we are here for. Kind regards, Anguel

Rated 5 out of 5 stars

Quick delivery & Great Products

The products were just as expected and arrived very quickly. My budgies enjoyed the perch and the toys I got them immensely- I will definitely be buying products for them from parrot essentials again!

1 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent prices

Excellent prices, massive range of items, good choice of delivery options. Everything received as stated.

24 July 2018
Unprompted review
Rated 4 out of 5 stars

Super customer service

Ordered some Arcadia products, which although didn't arrive next day as advertised, were very reasonably priced and packaged to a high standard. There was a single part missing with my order but the problem was resolved quickly and easily thanks to the customer service over at Parrot Essentials. I'd certainly consider buying from them again and would happily recommend PE to anyone with a bird (parrots or not)!

10 May 2018
Unprompted review
Parrot Essentials logo

Reply from Parrot Essentials

Hi Francesca.

Thank you very much for the feed back and I am really sorry for the missing part. The boxes come pre packed but I am glad you are happy with the way we handled your order.
In regards to the next day delivery service, we shipped the order as soon as we got back to work on Monday. The order was placed on Saturday night after were were closed and there was no way we could ship the order until Monday.

Just for future reference. All of the delivery information is available on every product and here: https://www.parrotessentials.co.uk/delivery-information/

Once again, thank you for taking the time to leave a feedback and vote of confidence, despite the small problem with your item.

Kind regards,

Anguel

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