Very poor customer service, One items arrived damaged (another with a loose heavy duty staple that I didn't claim for) Emailed multiple times, the first with a response and then no further response... See more
Company replied
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The foreign finch food is sometimes hard to find on their site but worth the search. Amazon price £14.99 and Parrot essentials is half that + £3.99 postage so best to order several at one time. The... See more
Company replied
Great value. As a NI resident I find it really hard to find any decent online sellers who don't charge crazy amounts of money for shipping. Really pleased that Parrot Essentials stocks all the major b... See more
Company replied
Parrot Essentials - so pleased we 🦜🦜🦜🦜🦜 found you! An excellent company who are totally customer focussed and highly professional. Nothing is ever too much trouble to sort out. Great product... See more
Company details
Written by the company
Parrot Essentials (www.parrotessentials.co.uk) is your top destination when it comes to high quality parrot products that you and your parrot will surely love. Here at Parrot Essentials, we understand the needs of your pet as we are parrot owners ourselves. This is why we exhibit excellent quality in everything, ensuring that your parrot will get only the best. We are well-regarded as a trustworthy supplier that provides personalized service for parrot owners and their pets in a fast and convenient manner. At Parrot Essentials, you are guaranteed to have satisfaction, for we streamline top quality in all our products and services. In addition to our wide range of parrot products, we also run a parrot boarding hotel, which lets you make sure that your parrot is in great hands as you tend to a vacation or an emergency. We offer parrot toys which your pet can enjoy, nutritious parrot food that your parrot will love, sturdy cages to protect and keep your pet safe and many other parrot supplies. Most of the items on our wide range of products have been tried and tested by our own flock, so your parrot is sure to love them, too. We offer the complete package that will let you keep your parrot entertained, happy and healthy.
Contact info
Unit 2 Princes Works, TW11 0RW, Teddington, United Kingdom
- 0800 327 7511
- admin@parrotessentials.co.uk
- www.parrotessentials.co.uk
3.3
Average
1K reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered one afternoon and the items…
Ordered one afternoon and the items arrived the following morning
11 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much for the feedback. Kind regards, Anguel
Easy to order and quick delivery..
Easy to order and quick delivery... only downside is my african grey wouldnt leave it alone so it lasted a day so I have to keep re-filling it!
10 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much for the feedback Carolyne.
We are happy to hear that your parrot loves to empty the toy and will not leave it alone.
Kind regards,
Anguel Iordanov
Next day delivery from ordering Monday…
Next day delivery from ordering Monday came Thursday so definatley wasn’t 24 hour delivery took a day off work on wednesday for nothing and the cleaning tray at the bottom is to short and falls through
10 April 2018
Unprompted review
Reply from Parrot Essentials
Dear Lindsay,
Thank you very much for taking the time for leaving a feedback. Please allow me to address both of your issues.
1. If the product is faulty you are more than welcome to contact us on the email provided in the packing slip and we will be able to resolve the issue to your satisfaction. So far we have not had an email in regards to this issue, therefore we cannot action it. I will send you a personal email so you can follow up if you wish to do so.
2. The delivery of this item is free. It is also clearly stated in the description of this item that it can only be shipped on a standard 3 - 5 days service due to it size. This information is also available in our Delivery information page.
The order was placed on the 2nd of April which was a bank holiday and it was shipped the following day 3rd April. The courier company delivered your order on the 5th which is within 3 days of despatched.
I do understand that you feel disappointed due to the speed of delivery, however we have done our best to provide all the information necessary on the website in regards to delivery.
Kind regards,
Anguel Iordanov
Always good products and speedy dispatch
10 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much for the feedback.
Kind regards,
Anguel Iordanov
Everything delivered as ordered.
Everything delivered as ordered.
One suggestion and that is to use a courier who provides tracking and can make the date and time of delivery visible on line.
9 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much Graham. We really appreciate the feedback.
Kind regards,
Anguel
I am very happy with the staff.very…efficent
I am very happy with the staff.very helpfull pleasant.always ready to listen about coco my Senegal parrot who is 40 years old.the food is excellent for coco..I enjoy phoning for.an order. I recommend to all my friends what a great company you are .deliveries very quick and well wrapped.thank.you Cathie mutch .
9 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much Cathie. Always pleasure to help.
Kind regards,
Anguel
Fantastic service
Fantastic service. The knowledge shown by Anguel is second to none. Food & toys supplied are top notch.
9 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much Stephen. Always happy to help.
Kind regards,
Anguel
Reply from Parrot Essentials
Thank you very much Lynda.
All round good prices and service
Good range of products at good prices. Fairly quick delivery. Will use again
9 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much Alison.
Kind regards,
Anguel
Reply from Parrot Essentials
Thank you very much Vera.
Good service.
7 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much for the feedback.
Reply from Parrot Essentials
Thank you very much Linda.
5 Star Company
Just superb, all our beautiful Sesame (Eclectus) needs. Prompt service and delivery.
6 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much for the feedback.
Excellent fast service.
6 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much.
Perfect
Great items, perfect delivery service and. Highly surprise for sample and handwritten thanks.
6 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much Viktoras. We really appreciate the feedback.
Kind regards,
Anguel
Amazing
Great website , great prices , lovely extra treat along with my parrot harness . Will deffo buy from here again x
5 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much Sian. We really appreciate the feedback.
Kind regards,
Anguel
What an excellent company to deal with…
What an excellent company to deal with I would highly recommend to everyone.
4 April 2018
Unprompted review
Reply from Parrot Essentials
Thank you very much for the feedback and recommendation.
Kind regards,
Anguel
Reply from Parrot Essentials
Thank you very much?
Anguel Iordanov
Reply from Parrot Essentials
Thank you very much Nina.
Kind regards,
Anguel
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