I have used PartSelect several times for various appliances. Their site is easy to navigate and order from. I love the different diagrams that show the individual parts. Parts I have received are alwa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stephany did a fantastic job locating the correct parts for my dryer repair project. Stephany was knowledgable, efficient and provided excellent customer service. She was cheerful even though I... See more
Company replied
A piece broke off my refrigerator door hinge and the other websites I tried couldn't even tell me what the part was called, let alone sell it to me. Then I found this site and it has exactly what I ne... See more
Company replied
My parts delivery was late and PartSelect promptly issued a refund for the overnight shipping charges. Once the parts arrived they fit perfectly and got my fridge up and running again. Shout out to Al... See more
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Company details
Information provided by various external sources
We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.
Contact info
415 Willow St, B2N 6T2, Truro, Canada
- 1-888-738-4871
- CustomerService@PartSelect.com
- www.partselect.com
4.6
Excellent
10k reviews
No recent history of asking for reviews
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I ordered my part and along with no…
I ordered my part and along with no issues about returning it , as it turns out i need to return and the process is quite simple, just waiting to see if i have to return it as it is defective. All of the customer service staff are professional, accurate and very helpful. This is a great company. Use Parts Select first before anywhere else
17 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience with us. We’re so glad to hear that the return process has been simple and that our customer service team has been professional, accurate, and helpful throughout the process. We truly appreciate your kind words and your recommendation to others. Thank you for choosing us!
Great assistance in ordering and a return.
I ordered the wrong ice maker for my refrigerator. I was dreading trying to return it. I spoke with Marjorie O. she was incredibly helpful. She quickly found the correct part I needed and arranged for the return of my incorrect part. She made the process painless. Will buy from PartSelect again.
24 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience! We’re so glad Marjorie was able to help find the correct ice maker and make the return process quick and painless. We truly appreciate your kind words and look forward to helping you again!
THE MISTAKE YOU DID
I went on line and they suggested a freezer shelf and the suggested a model that would work for my model number so I ordered it and I tried to cancel it before I received it and they still sent it out and I received the wrong the part and they are not willing to accept their mistake.
24 August 2026
Unprompted review
Reply from PartSelect
Hello,
We’re sorry for the frustration with your order. According to the order notes, a model number was not used when searching for or selecting this part, so we were unable to verify compatibility before the order was placed. We also have a very small cancellation window for in stock orders because they are processed quickly, and unfortunately, the cancellation request was received after the order had already progressed too far to stop shipment. We understand this was not the outcome you expected and appreciate your feedback.
Was easy to follow and place an order
24 August 2026
Reply from PartSelect
Hello,
Thank you for your feedback! We’re glad to hear our site was easy to navigate and that placing your order was a smooth process. We appreciate your business!
Excellent phone customer service
Excellent phone customer service. Rate these days!!
24 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you so much for your kind words! We’re thrilled to hear you received excellent service from our team. Great customer service makes all the difference, and we truly appreciate you taking the time to recognize it!
Ordered a icemaker for my refrigerator…
Ordered a icemaker for my refrigerator four days ago and it still has not even shipped. No communication from anyone in this matter. Very very disappointed in this lack of service and communication.
Update: Thank you for your attention to my order. Things quickly turned around following my review. I am now "a happy camper "
19 August 2026
Unprompted review
Reply from PartSelect
Hello,
We sincerely apologize for the delay with your icemaker order and, especially, for the lack of communication. We understand how disappointing it is to place an order and go four days without receiving a shipping update.
This is not the experience we want for our customers. We’d appreciate the opportunity to look into your order, provide an update, and help get this resolved. Please send us your order details so our team can review the status and assist you.
Thank you for bringing this to our attention, and we apologize again for the frustration.
Order #28149418)I did not receive my…
Order #28149418)I did not receive my order at the time I expected, yet I still had to pay for it; furthermore, the equipment malfunctioned and ruined the food.
18 August 2026
Unprompted review
Reply from PartSelect
Hello,
We are very sorry for the delay with your order and understand how frustrating this experience has been, especially with the impact it had on your food.
We have set up a Lost in Shipping claim for Order #28149418, and a refund will be issued soon. We appreciate your patience while this is being processed and apologize for the inconvenience this situation has caused.
Placed order through Krystin at…
Placed order through Krystin at Partselects.ca
She followed up instantly with my order and I received the part very quickly.
13 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you so much for the wonderful review! We’re thrilled to hear that Krystin provided such quick and attentive service and that your part arrived promptly. We truly appreciate you taking the time to share your experience with us!
No parts delivered, no price match guarantee.
My parts were ordered 2 weeks ago, the tracking provided stopped making movement and customer service has not been helpful to troubleshoot the situation AT ALL. They also denied price match, make sure to read the fine print.
9 August 2026
Unprompted review
Reply from PartSelect
Hello,
We’re sorry for the frustration with your order and the experience you had while trying to get assistance. Unfortunately, the package was returned to our warehouse as undeliverable. A full refund has been issued to your original method of payment and should be reflected within 3 to 5 business days.
Regarding your Price Match request, we emailed you with the reason it was declined, as the request did not meet the criteria of our Price Match policy. We understand this was not the outcome you were hoping for and appreciate your feedback.
Shipping was more the the part which…
Shipping was more the the part which was a very heavy gasket I guess.
23 August 2026
Reply from PartSelect
Hello,
Thank you for sharing your feedback. We understand your concern when the shipping cost is more than the price of the part itself, especially for an item like a gasket.
Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package’s progress and address any issues that might arise during transit.
While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently. We appreciate your understanding and your feedback.
The person helping was great
The person helping was great. Have not received the part yet so it’s too early to see if it is correct, but the help on the phone was excellent.
22 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for the kind words! We’re so glad to hear you received excellent help over the phone. We hope your part arrives soon and is exactly what you need. We appreciate you taking the time to share your experience!
My parts delivery was late but PartSelect stepped up!
My parts delivery was late and PartSelect promptly issued a refund for the overnight shipping charges. Once the parts arrived they fit perfectly and got my fridge up and running again. Shout out to Alexandra in customer service!
21 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you so much for sharing your experience! We’re glad our team was able to quickly refund the overnight shipping charges and, most importantly, that the parts fit perfectly and got your fridge back up and running. We’ll be sure to pass your kind words along to Alexandra. She’ll be thrilled to hear your shout out! We truly appreciate your patience and your business.
Reply from PartSelect
Hello,
Thank you for the great review! We’re glad you found the part you needed quickly and that ordering was easy. We appreciate your business!
Website was easy to navigate and…
Website was easy to navigate and detailed information about the part I needed. Part was shipped on time and was well packaged.
14 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for the great feedback! We’re glad to hear the website was easy to navigate, the product information helped you find exactly what you needed, and your order arrived on time and well packaged. We truly appreciate your business and hope to serve you again soon!
Original OEM parts
I needed a lightbulb for a Whirlpool over stove microwave built in 2016. They had plenty of this specific part in stock and inventoried under the original OEM part number. I was able to purchase 2. Received them within a week, packaged well and unbroken.
13 August 2026
Unprompted review
Reply from PartSelect
Hello,
We’re so glad we had the exact OEM lightbulb you needed for your Whirlpool microwave. It’s great to hear your order arrived quickly, well packaged, and in perfect condition. Thank you for sharing your experience with us!
It cost me 12.99 to ship a package that weighed 0.1lbs. Then Fed-Ex says they didnt ship it !!I placed my order on Thursday 8-19-2026…
I placed my order on Thursday 8-19-2026 at 8:48 AM, Shipping cost me $12.99 for 1 package that the total cost $13.10 and weighs 0.1 lb. Now here it is Sunday 08-23-2026 no parts, I went to my email confirmation I try to use the Fed-Ex tracking service and it tells me there is no tracking # because they haven't received it from PartSelect yet, that they would send me the tracking # when they receive the package from PartSelect, When I paid $12.99 shipping for a 0.1 lb package I thought it would be here in 4 days, NOT still waiting for Fed-Ex to receive it, then get it to me another 4 days, I had a few places to choose from and made a huge mistake trusting PartSelect and thinking they cared at all about their customers, Nope ! they're just like the rest of the companies these days, get the money, Then, they can wait till we're good and ready to go to Fed-Ex, we only go to Fed-Ex once a week to save money, or whatever their excuse will be, I'm tired of just taking it! I really need my saw up n running, its only 2 rubber seals that weigh 0.1 lbs, just coming from Texas ! Not going through the Straight of Hormuz I mean I already paid for it, WHY NOT send it ? Oh yeah and its now Sunday so I guess it'll be at least 5 days before Fed-Ex receives it, IF IM LUCKY !! good news is my memory is still good enough to remember NOT to trust PartSelect again. truly sad
23 August 2026
Unprompted review
Reply from PartSelect
Hello,
We understand how frustrating it is to be waiting for a part when you need your saw back up and running, and we’re sorry for the disappointment with your order.
The shipping option selected states “Usually 2 to 3 Business Days.” This is an estimated timeframe and is not guaranteed. Business days also do not include weekends. Once an order leaves the warehouse, delivery and tracking updates are handled by the carrier, and there can sometimes be a delay before the carrier’s tracking information is updated.
Your order is on its way, and we understand that the lack of tracking information made it appear as though it had not been shipped. We appreciate your feedback and understand your frustration, especially given the shipping cost and the urgency of receiving these parts.
Reply from PartSelect
Hello,
Thank you for your feedback! We’re glad to hear you found it easy to locate and order the parts you needed for your oven. We appreciate your business!
Reply from PartSelect
Hello,
Thank you so much for the great feedback! We’re thrilled to hear you love the new look and found the site quick and easy to navigate. We really appreciate you taking the time to share your experience with us!
It was fast and got my order ordered…
It was fast and got my order ordered without any problems. I will be doing business with you as much as I need your company..Never had a better experience before when ordering. Thank you very much
22 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you so much for your kind words! We’re thrilled to hear that ordering was fast, easy, and hassle free. Providing a great experience for our customers is what we strive for, and we truly appreciate your business. We look forward to helping you again whenever you need us!
She was very helpful.
22 August 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for your kind feedback! We’re so glad to hear that our team member was helpful and provided you with a great experience. We truly appreciate you taking the time to share this with us!
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