Parts Gateway Reviews 

5,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto parts shop

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.2

Great

TrustScore 4 out of 5

6k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(5,953)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I accidentally broke one of my car windows whilst strimming my lawn and came across Parts Gateway whilst searching for online help. After filling in the relevant information I was soon in receipt of lots of quotes for a replacement including one from a local dealer. I placed my order and the replacement window was delivered 26 hours later. I will definitely be keeping Parts Gateway in my contacts list for any future problems.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service.
I was able to find the required wheel, online very quickly. It arrived well packaged, the following day.
It was a perfect replacement for a very reasonable price.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Kicking myself for using Parts Gateway

In my opinion, this lot are simply creating a route to rip off business. Parts Gateway recently pitched 2 business to me ( I was looking to buy a wing mirror), I picked one but the business they promote never sent it, despite taking my £200, I contacted the business, absolutely nothing changed When I checked out that business's reviews here, it's not good and many reviewer say "Avoid". Absolutely kicking myself for using parts gateway.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Complete waste of space

Parts Gateway found 3 matching parts, all with the same company. Only problem is, the company they mentioned does not have ANY of the parts that Parts Gateway said they had. Complete waste of space!

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a rear light for a Suzuki swift…

Ordered a rear light for a Suzuki swift twice. Two separate companies via parts gateway both times sent the wrong item both times had to claim my money back via my credit card. Parts gateway need to get on top of this otherwise nobody will be using them.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Recycled items save the planet!

Recycled items save the planet which is a great reason for buying second hand!
Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered the item speedily.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Focus MK 1 cluster

They soon found the part I needed. Cluster for my Focus MK 1. - speedo not working. It arrived well packed, looking clean and in fully working order as promised. Difficult to find and my car would have been an MOT failure without it. Happy with the price.
Will use this company again if I need parts.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Good Value - Replacement Wing

Bought a driver's side wing for my Wife's car that I accidentally hit on the drive. Good price for an identical wing in the same colour, which a local garage fitted for me. Total cost to purchase and fit was about 20% of what a local body shop quoted! Well packaged to protect it. Would recommend.

22 May 2026
Unprompted review
Rated 4 out of 5 stars

A mixed experience with two parts suppliers

I have had a mixed experience with two different parts suppliers: one has poor communication and is still an ongoing issue, which they still have the opportunity to resolve. The second parts supplier that I was forced to use because of the issue with the first one meant that the part required needed to be supplied urgently, couldn't have been more different: good communication, reasonable time taken for delivery and more importantly, the correct part was supplied. I don't blame Parts Gateway for the issues that I am having with the first supplier as it is entirely the supplier's fault. I would definitely use Parts Gateway again. Just not a particular supplier.

30 April 2026
Unprompted review
Rated 3 out of 5 stars

Slow despatch spoilt the process

The process of finding the parts I wanted was very simple and efficient. When I needed more information messages were answered promptly, BUT the parts I chose to purchase were not despatched for 4 days when the anticipated delivery time was 2/3 days which in truth pushed the time I could fit them forward from one weekend to the next. Pretty inconvenient.

18 May 2026
Unprompted review

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