Parts Gateway Reviews 

5,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto parts shop

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.2

Great

TrustScore 4 out of 5

6k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(5,953)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Parts Gateway is the Best Way to source Parts.

Parts Gateway is such a great web site as it saves so much time on having to call or email companies.The web site is easy to use and your request is sent out to it's members who then email pictures and information on what they have available regarding your message.We are very impressed with how it works and will keep on using it for part's.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and easy

Helpful and easy. All I needed was my car reg number and the parts I wanted to replace. Quotes were then sent over in the space of around two hours and it was easy to see price, warranty and delivery time and then choose and pay. Recommended.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

I was looking for a n/s rear light…

I was looking for a n/s rear light cluster for my Dacia. The cheapest price by miles, I found was on here.
Really easy to use site, and very quick response from the sellers on here. I was kept up to date with the options/quotes I received. I will definitely make this my first stop when looking for more replacement parts. Thank you.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Typed in details of what I needed…

Typed in details of what I needed (exhaust manifold) on Wed morning. Got 2 offers that afternoon, Paid for it on Wed evening. delivered on Friday morning, Fitted and back on road by Friday teatime. Great job lads, (or lasses) Will use again, Thank You

14 August 2024
Unprompted review
Rated 5 out of 5 stars

perfect experience

This service worked out really well for me, I signed up, put the car part I needed and then the quotes started coming through, one of which I chose to purchase my headlight unit from. very happy.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Signed up for initial £3 then noticed…

Signed up for initial £3 then noticed after three days they take £24.99 every fourteen days unless you cancel. Cancelling is almost impossible the form on line does not work, the email address online is not found. You can’t call them and a search on line to find their number gave unobtainable. It’s almost as if they don’t want you to cancel their approx £50 a month £600 a year cash cow

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Was kept informed of Parts journey from…

Was kept informed of Parts journey from the minute I ordered. The part was for my 18year old car that I love I thought it might be difficult to find part. Had to break a quarter window to get into car as the wind blew car door shut and my bag was in it with car keys, phone, house keys..everything. Got home and went online to look for part. Used Parts Gateway. Immediately part was found and on it’s way Arrived earlier than expected thought it would take a few days but no. The part was extremely good quality and arrived very well packed. I fitted it on Sunday myself. Well pleased 69yr old female. Thank You so much!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

They found me my oil pipe...Found me a part that was impossible to find

The Parts Gateway was a final try for me since I had previously paid for lots of alternative oil pipes that did not fit. Having spent a lot of money I was about to give up and scrap the car but thought I would give it one final shot. Thank goodness I did because their system found me a replacement in Essex with a breakers yard that was very organised.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

The service is brilliant.

The service was brilliant with reasonable price, I had a call from customer service after placing the order state that the ordered part is faulty and there are two options either get a refund or wait for two days to sort out a similar part. After two days, i received a message indicated that the parts have been shipped, arrived fast, and now the parts have installed successfully and working as it should be

1 July 2024
Unprompted review
Rated 1 out of 5 stars

HEADLIGHTS

parts not in very good condition bulbs rattling aroud inside both units ,1 unit appears to be full of condensation (HEADLIGHTS) , WONT BE USING THEM WILL BUY FROM TRUSTED NEW PARTS DEALER ,

15 July 2024
Unprompted review
Rated 1 out of 5 stars

I do not recommend

I do not recommend. I received a part that was not as described and now I have difficulty returning it. The seller is putting me off. I do not recommend the application.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

Quick and easy search facility for a replacement part I needed urgently. Lots of quotes received within a short space of time. I decided to go with the seller with the lowest price. Fast and efficient service.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Was a bit dubious at first but all went well and we found the part we were looking for. Happy to recommend

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic help and guidance with…

Fantastic help and guidance with purchasing a rocker cover & gasket for my Fiat 500, John was so helpful and put my mind at ease that I’d purchase the right part for my car, highly recommend and thank you
Rachel

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

DK Salvage delivered the exact part very quickly. Great service.

17 April 2024
Unprompted review

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