Parts Gateway Reviews 

5,952
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto parts shop

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(5,952)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, looking for an offside wing for my volvo. Sent pictures of the part beforehand to confirm it was the right one, it was a later model, came back within 24 hours with the correct wing. Informed me of when it was dispatched and when I received it, it was the best packaging I have seen in a long while. Will certainly use again

30 August 2023
Unprompted review
Rated 5 out of 5 stars

I had an affordable quote to replace an…

I had an affordable quote to replace an item on my seatbelt connection. I purchased it. It was packaged well. The item has been fitted & thank God for that because now I dont have to listen to the deafening seatbelt alarm going off every few seconds even if I have my seatbelt on. It was a deafening sound. So far it's working ok.thank you parts gateway for providing me with an affordable quote

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Very good market place for car parts

Website is user-friendly. Gives the opportunity to communicate with the sellers and sends messages every time there is a new offer for what you are looking for. I received a Dispatch notice once the seller posted the item. There is advice throughout the process and safe and secure payment system. My experience was excellent.

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Next day delivery

Next day delivery, load of sh## 10 days, kept getting told next day, full off bull won't ever use them again,

22 June 2023
Unprompted review

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