Pass N Go Driving School Reviews 

4,865
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 679 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, highlighting their patience, support, and ability to make lessons enjoyable and stress-free. Many people appreciate the clear instructions and guidance provided, which helped them build confidence and pass their tests, often on the first attempt. The overall user experience is frequently described as positive, with instructors being knowledgeable, professional, and dedicated to their students' success. However, some customers also noted issues with customer service and the service provided, including poor communication, last-minute cancellations, and difficulties with instructor changes. A few other people also felt that the company took on too many students, leading to inconsistency in lessons and a lack of instructor availability.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting instructors as patient, supportive,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising instructors for their patience,... See more

Service

Consumers find service to be ambiguous, with many praising the professionalism, reliability, and support... See more

Instructions

People report positive experiences with instructions, highlighting that instructors are often patient,... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Aaron enough for his guidance and support throughout my driving journey. When I started, I lacked confidence and passing my test felt far away. His calm teaching style and clear ins... See more

Company replied

Rated 5 out of 5 stars

I passed with Kashif from PassNGo! I couldn’t have asked for a better instructor, Kashif provides excellent, first class driving lessons. He works at your pace and always ensures that you are c... See more

Company replied

Rated 5 out of 5 stars

I passed my driving test first time thanks to Tanya, and I couldn’t recommend her highly enough! She was always patient, supportive, and explained everything clearly, which helped build my confidence... See more

Company replied


Company details

  1. #20 of 23 best companies in Driving school
  2. #39 of 42 best companies in Training school

Written by the company

We are one of the largest driving schools in the U.K. With over 300 driving instructors offering both male, female, manual and automatic driving lessons, trailer training, Instructor training and more... We specialise in intensive driving courses particularly our pass in one week courses. We offer driving instructor training and under 17 year old training. We have an online booking system making lessons easy to book and your PNG online account keeps a record of all the training you've done and you can unlock training videos as you progress :-) Plus we only release your lesson payment to the driving instructor when they complete the lesson with you meaning your funds are safe and secure :-) Team PNG!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(4,865)

654 reviews in the last 12 months

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Rated 5 out of 5 stars

Gordon Brown was my instructor - Anna

Gordon Brown was my instructor, got me through my test first time at Sunderland. Great teacher and extremely patient.

15 December 2025
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time pass and thank you for the fantastic review and feedback for your instructor, Gordon😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

My instructor Aaron was really great

My instructor Aaron was really great. Would recommend.

18 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the five-star review! Wishing you all the best in your future driving.
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

My instructor Anton was so amazing !

My instructor Anton was so amazing !! I passed first time so happy !!

17 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Lauren!
We're thrilled to hear you passed your test on the first attempt with the help of Anton. Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 1 out of 5 stars

Unreliable..

Driving instructor cancelled on me/rearranged lessons constantly and also taught me wrong techniques. Unreliable & inconsistent, and decided to stop being an instructor a week before my test was booked which she knew about for months leaving me without a car or practise. Would not recommend this company to anyone.

17 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Emma Jane
Thank you for taking the time to leave us your feedback, we really appreciate it.

I can see our escalation team have been in contact with you and offered a resolution to your complaint.
Its worth noting all driving instructors we use are DVSA approved and have had the relevant hours required to teach.
Instructor was unavailable around 2 weeks before your test, by which time was to late to cover with another instructor
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

I had my first lesson with Oscar

I had my first lesson with Oscar, he was very patient and kind, Had a great first lesson!

16 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the wonderful review Grace and best wishes for your future lessons with Oscar.
Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed first time with Kash from…

I passed first time with Kash from Middlesbrough, an absolutely amazing driving instructor!!! Could not of done it without him, 10/10. Highly recommended.

17 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Saskia!
We're thrilled to hear you passed your test on the first attempt with the help of Kash. Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 2 out of 5 stars

You can never get booked.

My nephew cannot book a lesson for 6-7 weeks, car broken, no other instructors to step in. No good leaving 6 weeks between lessons booked solid. They should only take on the amount of students they can provide at least one lesson each for. Instead of just taking on all students and not giving consistency. Disgraceful given how much they charge.

15 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hello Angela
We were unable to trace an account for you based on your name alone. We need to ensure we are dealing with the correct person for data protection. We would like to resolve any issues you may have so I have requested more information from you through Trustpilot.
Hope to hear from you soon
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

Passing with Rubina Qamar

Thank you & great feedback Passed my test!

I am writing to express my sincere gratitude and appreciation to the entire team at Pass and Go for the wonderful support and help I received throughout my driving lessons and preparation. From the start, the service was professional and reliable, and I truly appreciate how your company made the whole process smooth and stress‑free.

A very special thank you goes to my instructor, Rubina Qamar. She is truly an amazing woman — incredibly patient, encouraging, and knowledgeable. She took the time to explain everything clearly, answered all my questions, and taught me every skill I needed to feel confident and safe on the road. Even when I found things difficult, she stayed calm and guided me step by step. Today I passed my practical driving test, and this result is proof of how well she trained me.

Thank you once again to Pass and Go and especially to Rubina for helping me achieve this milestone. I will definitely recommend your company to anyone looking for great driving instruction.

Best regards,
Martha

15 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Martha!
We're thrilled to hear you passed your test on the first attempt. Its lovely to hear how much Rubina has helped you on our driving journey Wishing you all the best on the roads.
Team PNG ⚫🟢

Rated 1 out of 5 stars

Worse service provider of the year

Our experience has been from bad to worse with rescheduling practice dates initially through an instructor called Andrew and no response from the team for any date yet , my husband had to cancel his test date and still no response from an instructor despite several mails to the team .
I am not pleased with their service and cannot recommend this to anyone.

10 April 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Abimbola
Thank you for taking the time to leave us your feedback, we really appreciate it.

We’re sorry to hear about your experience

Thank you for providing more details, I have looked through account and we do not cover the Knaresborough test centre. We emailed you 2nd June below
We don’t have any instructors who cover the Knaresborough test centre, I would recommend moving the test to the Wakefield test centre then letting us know the new date and time so we can allocate a driving instructor
Kind Regards Team PNG ⚫🟢

Rated 5 out of 5 stars

I had Phil Howarth as my instructor, I highly recommend!

I had Phil Howarth as my instructor in Leeds. I highly recommend!! I passed first time!
He was genuinely amazing as he was patient with me and clear and consistent in his methodology/teaching practices. We made sure my driving standard was polished and test ready, going over certain things countless times until they became natural for me. He worked around my schedule fitting me in all hours of the day/week which was a godsend and ultimately ensured my confidence was sky high for my test. If I had any issues or wasn't grasping something we would stop and talk about it and come up with a new method or plan that would work for me, finding new reference points or doing a manoeuvre differently. Wouldnt have done this so easily without you! Thank you again Phil, all the best!

11 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time test pass Luke and thank you for the fantastic review and feedback for your instructor, Phil 😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 1 out of 5 stars

Avoid like the plague

Would give 0 stars if I could. The most unprofessional and uncaring company with instructors who don't listen and leave it until last minute to ask for things!!
It was a confusing experience I signed up paid £70 for lessons and then nothing no message for around a week until less than 24 hours to my lesson!! No hello or introduction or anything!!

I emailed the company who have palmed me off. I explained I cannot get a check in a code on request due to my records having to be dealt with privately which now means because of them I'm having to publicly announce this which is against the law!!!!!!!!
Worst company haven't bothered refunding me but I will take them to court and to the papers if they don't because I don't care that it's £70 it's the principle! Avoid this company scam artist like the plague!!

14 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Lee, thanks for taking the time to leave this review. We’re very sorry that you have had a negative experience with your instructor. I have seen your escalation form this morning and we will be in contact today.
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

Had my first ever driving lesson with…

Had my first ever driving lesson with Oscar this morning and it went better than I thought! He was so calm and we had a lovely drive! Excited for the lessons ahead! Thank you for be patient with me! ☺️

13 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Nicole, We’re really glad to see you’ve had such a positive experience with Oscar! All the best on your future lessons
Team PNG ⚫🟢

Rated 1 out of 5 stars

This company is a scam

This company is a scam, I paid for 20 hours of driving lessons and I have had my driving instructor cancel 7 lessons, I have 8 hours left and I’ve had enough so I asked for a refund. I think this is reasonable as I am not getting the service I paid for apparently not. They flat out refused! I understand that they can’t usually do it as people would just pay for more hours to get a discount but that isn’t the case here.

The lessons I did do were a complete waste of my money as the gaps between them were so big from the amount of time it’s taken to do each lesson. They keep saying I can change instructor but I don’t want to use this horrendous company again.

Update: As they have responded I thought I would add that the escalations team also refused to give me a refund and my credits are expiring as they only last 6 months, as I have complained they have deactivated my account. It now wouldn’t matter if I did get a new driving instructor I would still not be able to use the credits in time. Never use this company.

12 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Olivia,
Thank you for taking the time to leave us your feedback, we really appreciate it.

We’re sorry to hear about your experience and can assure you that this isn’t the level of service we aim to provide.

It looks like you have been speaking to our contact centre who have advised you to raise an escalation through the support centre tab on your dashboard and we can look into this further.
Thanks Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed with a big thanks to Andrew…

I passed with a big thanks to Andrew Robertson!! Great instructor, makes you feel comfortable and teaches you in a way anyone can learn.

12 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your test pass Rachel and thank you for the fantastic review and feedback for your instructor, Andrew😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

Absolutely amazing driving instructors

Absolutely amazing driving instructors, Dean was so kind to me and a great laugh- brilliant at his job and I passed first time entirely because of his teaching!! Even if you’re nervous or unsure then I would definitely recommend doing your driving with pass n go as the website and system is easy to navigate and happy to help!

12 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on passing your test Poppy!⭐🚗.
Thanks for the great review and feedback for Dean. Best of luck out on the roads!
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

Pass and go review

My experience with pass and go was really great! It’s a fast and simple system that makes booking lessons super easy. My instructor Paul Edward’s has helped me from the very beginning and made me the best driver I can be, it wouldn’t have been possible to learn as well as I have without him, helping make driving enjoyable and rewarding.

11 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for sharing your kind comments Merrin. It’s great to hear that Paul helped you so much on your driving journey! Best wishes for your future driving. 😊
Team PNG ⚫🟢

Rated 5 out of 5 stars

What can I say…Ravi is a legend

What can I say…Ravi is an absolute class trainer and has got me over the line with my Part 3 ADi test on my second attempt. I have learned soo soo much from him and he’s been there every step of the way for me whether that’s in a professional sense with help with my lessons, or as a mate and keeping me going through all my setbacks. He constantly found ways to challenge me and got me to up my game and continue the learning. I couldn’t recommended him highly enough to anyone wanting to be trained from start to finish wanting to become a driving instructor. PassNGo have a legend and gem of a trainer who they should be offering to all new potential instructors to be successful. Thanks soo much Rav. It’s meant a lot!!

9 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on passing your your part 3 Philip!⭐🚗.
Thanks for the great review and feedback for Ravi. We will ensure that he receives it. 👍
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

I passed today with Andrew Robertson

I passed today with Andrew Robertson, as a nervous driver with little confidence he was extremely helpful taking the time to explain things to me in a way I could fully understand. After a bad experience with a previous instructor, he was very patient, calm and reassuring which helped me massively. I would definitely recommend Andrew to anyone.

10 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on passing your test Andrew!⭐🚗.
Thanks for the great review and feedback for Rebecca. Best wishes for your future driving
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

My instructor

My instructor, Amaar was amazing. He is very approachable and knowledgeable. He also fit in my lessons where possible, around my own working schedule.

Amaar made me feel very comfortable and at ease, straight away. He is a great driving instructor.

After a short while, I was test ready and passed 1st time round. I couldn't have done this without him.

Amaar is a credit to PnG driving school.

10 June 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time pass David and thank you for the fantastic review and feedback for your instructor, Amaar😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

Passing with Hayley Tanya

Amazing! Got my twin sons to both pass first time! Crazy lady but that’s what made it such a fun experience for my teens. Calls a spade a spade, so if you want sugar coating don’t use Tanya! Got two great drivers now, and feel very confident letting them both drive. Thanks Tanya, 100% would and will recommend!

29 May 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Carolyn, thank you for taking the time to leave this great review. It's amazing to hear things from your perspective and how great Tanya was when it came to communications and tailoring lessons to your sons! Congratulations to them on passing and best of luck out on the roads!
Team PNG ⚫🟢

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