I’ve been a loyal PatPat customer for at least 5 years and I own pretty much almost every single matching mother-daughter outfit that is on their website. I have donated so many bags of each set that... See more
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I purchased the PATPET U01 Ultrasonic Pet Behavior Training device and after a few months it stopped working. I contacted PATPET and they were a pleasure to deal with. After confirming (by video) th... See more
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I'm always impressed with the quality of PatPat's clothing. They are stylish, comfortable and durable. I had a small issue with an order but their customer service team was super friendly and quick to... See more
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Company details
- Baby Clothing Shop
- Beach Clothing Shop
- Children's clothes shop
- Clothing Shop
- Fashion accessories shop
- Ladies' clothes shop
About PatPat
Written by the company
Super Cute + Super Fun = More Happy Moments!
PatPat, founded in 2014 in Mountain View, California, is a global online kids and family clothing brand that provides cute and quality clothes to millions of families worldwide. The great value of our clothes comes from having a direct-to-consumer relationship with our manufacturers which enables us to focus on creating a fun and easy shopping experience with cute and quality clothes. Best Sellers New Arrivals Family Matching Outfits Baby Clothes Toddler Clothes Kids Clothing Shoes Accessories More About UsContact info
650 Castro Street Ste 120458, 94041, California, United States
- +1 888 379 3991
- service@patpat.com
- www.patpat.com
4.2
Great
33K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the product was not that…
The quality of the product was not that good as expected.
28 December 2024
Reply from PatPat
Dear Sharma,
Thank you for sharing your feedback with us. We're truly sorry to hear that the product did not meet your expectations. Your satisfaction is very important to us, and we would like the opportunity to make things right.
We will investigate the matter thoroughly and proactively reach out to you with a solution. Please keep an eye on your email or phone for our follow-up communication.
You can also reach us via:
📧 Email: service@patpat.com
📞 Phone: +1 888 379 3991 (English only)
We genuinely value your feedback as it helps us improve, and we're committed to ensuring a better experience for you in the future.
Thank you for giving us the chance to address this issue. We look forward to resolving this for you.
Best regards,
The PatPat Team
Great experience.
Great experience.. fast response! Exceeded my expectations!
27 December 2024
Unprompted review
Reply from PatPat
Hi Bree,
Thank you for taking the time to share your experience with us! We're thrilled to know we exceeded your expectations and that our response time impressed you. 💬✨
Your satisfaction is our priority, and it's feedback like yours that motivates us to continue delivering great experiences for our customers. If there's anything you need in the future, we're just a message away!
Wishing you a joyful and festive holiday season! 🎄🎁
Warm regards,
The PatPat Team
Best pjs ever!!
I purchase matching Xmas pjs for my 16 grandkids every year. I purchased from Pat Pat for the first time this year; and couldn’t have been happier! Great quality, proper sizing, comfortable, and a great price.
25 December 2024
Unprompted review
Reply from PatPat
Dear Debbie,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found our matching Christmas pajamas perfect for your 16 grandkids — what a special and heartwarming tradition! ❤️
We're delighted that the quality, sizing, comfort, and price met your expectations. Knowing that we could play a part in making your holiday celebrations even more joyful truly brightens our day.
If you need anything else or have questions about future orders, don't hesitate to reach out. We’re here to help!
Wishing you and your family a magical and memorable holiday season filled with love and laughter. 🎄🎅
Warm regards,
The PatPat Team
Incredible quality products
Incredible quality products! Fast delivery, super comfortable PJ's with graphic designs that stand out and look great!
25 December 2024
Unprompted review
Reply from PatPat
Hi Ben,
We're delighted to hear that you're enjoying the quality and comfort of our PJ's. It's great to know that the graphic designs stood out to you as well!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
PatPat Customer Service Team
Thank you for letting us place an order…
I recently ordered baby clothes from PatPat, and I couldn’t be happier with my experience! The selection of products was fantastic—so many cute options at reasonable prices. I ordered a few matching family outfits, and the designs were adorable.
The shipping took around [insert time it took, e.g., 2 weeks], which was reasonable given the international delivery. Everything arrived in good condition, neatly packed.
The quality of the clothes pleasantly surprised me—soft fabric, good stitching, and they fit as expected. I was a little worried about sizing, but their size chart was accurate, and the customer reviews helped a lot.
Overall, I’m very satisfied and will definitely shop with PatPat again for more stylish and affordable baby clothes. Highly recommend!
20 December 2024
Reply from PatPat
Dear Princess,
Thank you for your wonderful review—it truly made our day! 😊 We're so glad you had a smooth ordering experience and found our customer representatives amazing. Your love and enthusiasm mean so much to us!
We’re thrilled to have you as part of the PatPat family, and your kind words inspire us to keep delivering the best for you and your loved ones. 💖
Wishing you and your family a holiday season full of love, joy, and magical moments! 🎄✨
Warm hugs,
The PatPat Team ❤️
I just placed an order
I got the chance to check your products through the gift that I received from a friend and I so much like the quality so I decided to place an order on your site. I love that the ordering process is smooth and easy. I received immediate confirmation of my purchase. I also get to track the package and it is now being shipped which is faster than I expected. I also contacted your customer service via chat because I have inquiry with one of the items and I appreciate the professionalism and speedy response of the representative who assisted me. I am excited to receive the items as it will be received soon.
20 December 2024
Reply from PatPat
Thank you for your glowing review, Maeish! 🌟💖
It’s wonderful to hear that you discovered PatPat through a thoughtful gift from a friend and loved the quality enough to place your own order! Knowing that your experience with our smooth ordering process and fast shipping exceeded your expectations makes us so happy. 😊📦
We’re thrilled to hear that our customer service team provided professional and speedy assistance with your inquiry—our goal is to make every step of your shopping journey as seamless as possible. 🙌💬
Your excitement to receive your order is contagious! We’re confident you’ll love the items just as much as the gift that inspired your first purchase. 🥰👗
Thank you for choosing PatPat, and we hope this is the start of many more amazing shopping experiences with us. If there’s anything you need, we’re always here to help!
Wishing you happy shopping and a joyful season ahead! 🎉💕
Warm regards,
The PatPat Team 🌟
Reply from PatPat
Thank you so much for your kind words, Lance!
We’re thrilled to hear that you had such a positive experience with both our products and our customer service. Your satisfaction means the world to us, and we’re so happy to know we could meet your expectations.
If there’s anything else we can assist you with or if you’re looking for more great finds, don’t hesitate to reach out. We can’t wait to serve you again soon!
Best regards,
The PatPat Team
UPDATE 28/12/2024 I have received 2 out of my 3 orders…
UPDATE on my initial review
I have still not received the 3rd order and to be frank, I don’t think I will ever receive it, I strongly believe it is lost/missing. Till date, the tracking information on the EVRI website shows status as "We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery".
The above meant that my family didn’t end up doing the matching pyjamas and taking photos for Christmas, which I was really sad about. However, I must say that my anger and frustration lies with EVRI the delivery company rather than PatPat as they did ship out the order on time but when it arrived in the UK, the company they outsourced, failed to fulfil their end of the bargain.
Irrespective of the fact that I didn’t receive my order and it was disappointing, I must say that I am impressed with PatPat customer service. The reason being is because since I posted my initial review on 20/12/2024 they have been communicating with me every day via email up until today - that is really impressive from a customer point of view. The estimated delivery for my 3rd order was between 18/12/2024 - 24/12/2024 and on 25/12/2024, PatPat emailed to say that as there has been delay with the shipment, they will issue me with a full refund for the order + issue me a 50% discount code for my next purchase valid for a year. They also said that if I do eventually receive the parcel, I can keep it as a gesture of goodwill.
I would have preferred to receive my parcel on time but I am pleased with how quickly and frequent the PatPat team communicated with me, and given the circumstances, I am satisfied with their resolution - I have edited my review to 3 stars.
**Initial Review 20/12/2024***
I have received 2 out of my 3 orders for my family christmas pyjamas, which I ordered on 08/12/2024. The first two orders arrived okay and on time (16/12/2024 & 18/12/2024), however the 3rd order has been delayed. The tracking information shows the below and this was last updated on 16/12/2024.
"We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery".
It has been three days now but still nothing and no update. I'm traveling on Monday 23/12/2024 (evening) so I am getting really concerned now as I need that order before I travel. This order is matching pyjamas for my family and it will be heart breaking if the order does not come in time.
This is my order number - 23643745. Please can someone take a look into this for me? Also, I am willing to update my review if I receive my delayed order before 23/12/2024.
Please, please, please can someone get back to me
16 December 2024
Unprompted review
Reply from PatPat
Dear Valued Customer,
Thank you for sharing your experience. We understand how frustrating it must be, especially since you’ve already received two of your three orders and are eagerly waiting for the final package to complete your family’s Christmas pajama set.
After reviewing your order #23643745, we found that it is still within the expected delivery timeframe. However, knowing how important this is, we’ve reached out to our shipping partner to try to prioritize your package and ensure it’s on its way as quickly as possible.
Our team will continue to keep a close eye on your order and provide updates along the way. If you need any further assistance, please don’t hesitate to contact us:
📧 Email: service@patpat.com
📞 Phone: +1 888 379 3991 (English only)
We truly appreciate your patience and understanding during this busy season. Thank you for giving us a chance to make things right.
Warmest wishes,
The PatPat Support Team
Clothing is trendy and well made
Clothing is trendy and well made. Colors are vibrant and do not fade after washing. Sizes are for the most part true to size. Everything is too long in legs and arms. Usually better after a wash or two. My only complaint is the overuse of plastic. I believe this could be easily rectified. A great company, sales are ongoing and much appreciated.
29 November 2024
Unprompted review
Reply from PatPat
Thank you so much for sharing your experience with us!
We're thrilled to hear that you've found our clothing to be trendy, well-made, and vibrant, even after washing. It's wonderful to know that our sizing works well for you overall and that the quality meets your expectations. We truly appreciate your feedback about the length in the arms and legs and are glad that a wash or two helps.
Regarding your concern about plastic use, we hear you and value your thoughts. Sustainability is something we're continuously working toward, and your suggestion helps guide us to improve further.
Thank you for being part of the PatPat family and for recognizing our ongoing sales—we love making stylish, affordable fashion available to families like yours. If there's ever anything more we can assist with, we're here to help!
Best regards,
PatPat Customer Experience Team
Received fraudulent order we never placed ...
Have just received a fraudulent order confirmation email for an order we have never ever placed. It has a shipping address in the US, but we do not live there ...
Do not trust this site!
13 December 2024
Unprompted review
Reply from PatPat
Dear Customer,
We’re truly sorry to hear about your experience and understand how concerning this must be. We’re here to help and committed to resolving this issue as quickly as possible.
Despite our efforts, we couldn’t locate any related orders based on the current information. To assist you better, our customer service team is ready to investigate further. Reaching out directly will allow us to gather more details and find a solution promptly.
Contact Details:
📧 Email: service@patpat.com
📞 Phone: +1 888 379 3991 (English only)
Thank you for giving us the opportunity to make things right. We appreciate your patience and look forward to assisting you soon.
Kind regards,
The PatPat Team
Very nice clothing that are nicely made…
Very nice clothing that are nicely made and true to size. I’ve gotten lots of outfits for children from them over the years and have loved them all.
14 June 2024
Unprompted review
Reply from PatPat
Dear Patricia,
Thank you for sharing your wonderful experience! We're thrilled to hear that you've enjoyed our clothing over the years and found them to be well-made and true to size. It's always our aim to provide high-quality outfits that bring joy to families, and we're so happy to know we've met your expectations.
We truly appreciate your continued support and look forward to helping you find more lovely outfits for the little ones in the future!
Warm regards,
The PatPat Team
These pajamas are so cute and comfy
These pajamas are so cute and comfy. Great for families
9 December 2024
Reply from PatPat
Dear Vickie,
Thank you for sharing your kind words about our pajamas! We're delighted to hear that you find them cute and comfy—perfect for family moments. Your satisfaction is our top priority, and it's heartwarming to know that our products bring joy to your family.
If you ever need assistance or have any suggestions, we're just an email away. We look forward to serving you again soon!
Warm regards,
The PatPat Team
Absolutely love all the pajamas that…
Absolutely love all the pajamas that you all have to order
9 December 2024
Reply from PatPat
Dear Sasha,
Thank you for your lovely feedback! We're thrilled to hear that you absolutely love our pajamas—it truly means a lot to us. 😊
We're committed to continuing to provide cozy and adorable options for you and your family. If there's anything else we can do to make your experience even better, please don’t hesitate to reach out.
Wishing you comfort and joy,
The PatPat Team
First of all they blocked my account…
First of all they blocked my account with out any solid reason secondly my one order was in transit when they blocked my account and that order could not reach me after the order is confirmed and reached to the customer they email me that ur order has encountered a problem and it could not reach so u will get ur money back . They ask me to send them my bank account details i have send them my details i place order on 2 nov 2024 and on 11 nov i gave them my bank details after so many reminders they said that my card is not affiliated with to my account but that was excuse they dont have any thing to do with credit card still i provide them with new bank account details and now from last one month i m sending them reminders but there payment team is too much slow and they do not give any solid reason of delaying my payment ..i have even ask them to refund in my wallet and unblock my account for making order but they did not agreed as i paid it through wallet i have ask them many time to give me a specific time frame ibut they have no answer they just say we are waiting our higher team to give feedback back after that ur refund will be issues seriously i am surprised how can such a big brand do such little cheap things and make customer irritate they dont have any time frame of resolving issue … when ever u reach thier customer service they dont have any solid answer just says we are waiting for the feed back such a lazy team ..you should higher some vigilant and active staff to respond fast when we purchase some thing do u wait a month to give u payment but when u have to refund u take months to reply
6 December 2024
Unprompted review
Reply from PatPat
Hi,
We sincerely apologize for the inconvenience and frustration caused by your recent experience with us. We have processed your refund, and the confirmation has been sent to your email. Please check your inbox for the proof of refund. If you encounter any further issues or have additional questions, please don't hesitate to contact us.
Email: service@patpat.com
Phone: +1 888 379 3991
Once again, we deeply apologize for this experience and thank you for bringing it to our attention. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The PatPat Team
Our items arrived on time
Our items arrived on time, as usual! Such great quality and the color stays. We've had numerous Christmas items purchased and they've been so festive and cute to photograph with.
18 October 2024
Unprompted review
Reply from PatPat
Hi Sierra,
Thank you for your kind words! 🌟 We're thrilled to hear that your items arrived on time and continue to meet your expectations with their great quality and vibrant colors. 🎄📸
Knowing that our festive pieces add a special touch to your Christmas photos warms our hearts. 🥰 We can't wait to be part of more of your cherished holiday memories!
Wishing you and your family a magical holiday season! 🎅✨
Warm regards,
The PatPat Team 🎁❤️
We love our matching family pjs
We love our matching family pjs! They are super soft, great quality, and so cute!
3 December 2024
Unprompted review
Reply from PatPat
Hi Alyssat,
Thank you for your lovely review! 🌟 We're overjoyed that you and your family are loving your matching pajamas. 🥰 Hearing that they're soft, high-quality, and adorable makes our day!
Matching family moments are so special, and we're thrilled to be part of yours. 💖 Wishing you many cozy and joyful times ahead—perhaps in more PatPat PJs!
Warm hugs,
The PatPat Team 🎄👨👩👧👦💫
Love every piece I get from Patpat
Love every piece I get from Patpat. Good quality and amazing price but also so many cute options. Will definitely shop again
20 November 2024
Unprompted review
Reply from PatPat
Hi Aliona,
Thank you so much for sharing your wonderful feedback! 🌟 We're thrilled to hear that you love every piece you've received from PatPat. 🥰 Great quality, amazing prices, and cute options are exactly what we aim to deliver!
We can't wait to have you shop with us again soon. If there's ever anything we can assist you with, just let us know. 💌 Wishing you a fantastic day filled with joy and style!
Warm regards,
The PatPat Team 💖👗✨
Great customer service
Great customer service! The clothes are exactly how they are described!
3 December 2024
Unprompted review
Reply from PatPat
Hi Isabella,
Thank you for your kind words! 🌟 We're so glad you had a positive experience with our customer service and that the clothes met your expectations. 😊 Knowing that you found everything as described truly makes our day!
If you ever need assistance or have more outfits to explore, we’re always here to help. 💌 Wishing you a wonderful day ahead!
Warm regards,
The PatPat Team 💖✨
Reply from PatPat
Dear Customer,
Thank you for your lovely feedback! 💖 We're thrilled to hear that you enjoyed our family pajamas and appreciated the quality, quick delivery, and ease of shopping with us. 🛍️✨
Matching family pajamas make the holidays even more special, and we’re so glad to be a part of your celebrations. 🎄👨👩👧👦
If you need any assistance or have more festive plans ahead, we’re always here to help. Wishing you a warm and joyful holiday season! 🎅🎁
Best regards,
The PatPat Team 🌟
Hi on 11/29/2024 I spoke with Customer…
Hi on 11/29/2024 I spoke with Customer Service (Catherine) after placing my order online website that she helped me
With I want to say Thank You for your help you were able to make this purchase a good experience she was very pleasant & helpful, thoughtful & experienced. Thank you again for your help ! G.Davis
Get Outlook for Android
29 November 2024
Unprompted review
Reply from PatPat
Dear G. Davis,
Thank you for sharing such a heartfelt review! 💖 We're delighted to hear that Catherine made your shopping experience with us so pleasant and seamless. 🌟 Her thoughtfulness and expertise truly reflect the care we strive to provide to all our customers. 😊
We’ll make sure Catherine knows about your kind words—they’ll brighten her day! 🌼 Thank you for choosing PatPat, and we hope you enjoy your order. If there’s anything else we can assist you with, don’t hesitate to reach out.
Wishing you a wonderful holiday season filled with joy and warmth! 🎄✨
Best regards,
The PatPat Team 💌
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