Excellent service ordered a two seater electric delivered and set up plus took my old one away thank you
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I ordered Dark Grey Durable Melamine Top Extending Table & Chairs set 160cm Pisa and all together looks stunning. I would well recommend this items by the quality and price too. The table is even... See more
Company replied
Ordered in Nov 2021 and quoted a delivery date in mid Jan 2022. No problem with that as we wanted a particular design. had some very satisfactory correspondence with Customer Services and then out of... See more
Company replied
Pattens Furniture store offers a wide range of furniture and accessories to suit a variety of tastes, and at realistic prices. Browsing in a real shop provides the opportunity to get a hands on feel f... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Furniture Accessories
- Garden Furniture Shop
- Living room shop
- Sofa store
Written by the company
PATTENS furniture shop in Stoke on Trent is a family-run business based in Staffordshire with over 50 years of professional experience. We offer stylish furniture from some of the biggest brands in the UK at affordable prices.
Contact info
44 High Street, ST5 0HE, Newcastle-Under-Lyme, United Kingdom
- 01782719101
- info@pattensfurntiure.co.uk
- www.pattensfurniture.co.uk
4.7
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Pattens Furniture
Hi Alison,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Multi Coloured chair
Placed the order in the evening company phoned us following day offering delivery 3 days later. The delivery arrived as promised. We are very pleased with the chair and the company service.
9 January 2023
Reply from Pattens Furniture
Hi Colin,
We are glad to hear that you are pleased with your chair and we thank you for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Good company, great service and products
Good company. Communication was excellent, answered the phone straight away to help sort out as issue from the supplier.
Did everything they could to resolve as quickly as possible. Highly rate this company. They were Polite, patient and kind. Delivery was quicker than expected and drivers were also polite and helpful. Furniture looks amazing. My son is very happy with his new room! Would use again. Thank you
16 November 2022
Reply from Pattens Furniture
Hi Alison,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Broken table, no response from Pattens
I waited for over 2 months for my marble dining table to arrived and it turned up completely in half, with huge chunks missing all the way round it. Even the base of the table was broken. Admittedly Pattens refunded me pretty quickly, but I sent three emails asking when the table would be collected and no response at all, 3 weeks later. I explained several times that the broken table was taking up my whole kitchen floor and with two young toddlers, it was a massive trip hazard, and I couldn’t move it due to the sheer weight of it. I finally gave up waiting to hear back and ended up paying £50 for a man with a van to come and collect it and dispose of it. So I’m £50 down, and I have no dining table for Christmas!
10 December 2022
Unprompted review
Reply from Pattens Furniture
Hi Holly,
We apologise that the product your received was damaged. When you reported the breakage no mention of the broken base was made. The table left our warehouse in one piece and was delivered by a reliable courier that we have used for the last 12 months with no previous problems. We can only apologise on their behalf for the issue and we have taken up the issue with them as why the table was left with the obvious damage to it.
Our sales team have in your notes that you sourced another dining table within a week hence why we refunded you instead of getting the table replaced. We have on our files that we said that the table could be disposed of we can only apologise if this was not communicated correctly.
We apologies for the inconvenience.
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Great product, great service
Great product, good quality and delivered on time. No fuss
1 December 2022
Reply from Pattens Furniture
Hi,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Great service
I ordered a beautiful gold drinks trolley. Great quality and arrived within 3 days! Very happy.
10 November 2022
Reply from Pattens Furniture
Hi,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Fantastic service
Fantastic service. Speedy delivery with no issues. The chairs are are perfect! Thankyou Pattens will definitely shop with you again.
8 November 2022
Reply from Pattens Furniture
Hi Kerry,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Excellent service
Excellent service, had the item I wanted in stock, responded to emails about delivery quickly, then responded quickly to ensure it was delivered in time for my wife's Birthday. Highly Recommended.
27 October 2022
Reply from Pattens Furniture
Hi,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Trust pilot piloting error
How can I rate someone when I have only placed an order but not recieved goods or been told when to expect goods to be delivered.
Clearly a trust pilot piloting error.
3 November 2022
Reply from Pattens Furniture
Hi Paul,
This is an automated request sent directly from Trust Pilot - we have changed this to send after 14 days but the system isn't clever enough to send a review request for specific items and lead times. We apologise for the inconvenience.
Kind Regards
Pattens Furniture
Fast delivery and great product
Fast delivery and great product. Seems good quality and was easy enough to build. It looks lovely in my daughters bedroom, really happy with purchase.
28 September 2022
Reply from Pattens Furniture
Hi Natalie,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Poor service, unhelpful and rude
Expensive first of all. Poor service, unhelpful and rude. My order was instructed to be left at my door or with the lady next door because no one goes up there apart from us (top floor) and i thought it may need signed for. It was left in a public place and I didn't receive my order i assume it was taken. Dozens of emails later no help ans only to be told its my fault. Never order from here very rude and useless people. I wouldn't even give you 1 star if it was possible!
6 September 2022
Reply from Pattens Furniture
Hi Bethany,
Sorry you feel disappointed with our service. I have looked into your comments and find it hard to see how we have been unhelpful and rude as we have responded to your emails promptly and only advised you of the facts as follows:
Our team confirmed directly with the courier company that your parcel was delivered to your front door as requested by you and a photo was taken to confirm this. The photo has been emailed to you for your reference. There was no signature taken as the goods were left at the SafePlace as instructed by you. It is the responsibility of the purchaser to be available to take delivery. When the courier contacted you to arrange delivery rather than arrange it for when you would be available you chose to request for the goods to be left in a SafePlace, this was your decision and done so at your own risk. The courier delivered the parcel to your front door as requested by yourself and took the photo to confirm it had been left.
With regards to the pricing, we are very competitive with our prices as I’m sure you would have taken the time to carry out a price comparison before choosing to purchase the item from our website.
Kind regards
Pattens Furniture
Amazing customer service.
I ordered 2 lamps for my business. Although there were a couple of small issues with my order, the way the customer service team dealt with my requests was excellent. A special thanks to Helen who promptly called me to resolve these issues.
I would 100% buy from this company again. Many thanks
25 August 2022
Unprompted review
Reply from Pattens Furniture
Hi Simon,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Excellent service including delivery
Excellent service including delivery. Furniture absolutely gorgeous. I would definitely recommend.
23 August 2022
Reply from Pattens Furniture
Hi Janine,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Easy transaction start to finish
Easy transaction start to finish. Would use this company again. Good comms.
Delivery on time.
Only reason I haven’t given 5 stars was due to the surface scratches on the furniture which must have been there pre packing. As it was packaged well.
15 August 2022
Reply from Pattens Furniture
Hi Adele,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Shaun and Justin are absolutely…
Shaun and Justin are absolutely brilliant had a wardrobe delivery they went above and beyond their job role .
These guys need a pay rise
Thank you
Linda - Concrete
15 August 2022
Unprompted review
Reply from Pattens Furniture
Hi Linda,
Thanks for the positive feedback. It means a lot to us to have your support and to hear your kind words. We will pass these kind words onto the delivery guys.
We hope you come back and see us again soon.
Thanks
Kind Regards
Pattens Furniture
Purchase made 5th August
Purchase made 5th August
Delivery time 3 weeks
Delivered on 25th August and very happy with purchase
15 August 2022
Reply from Pattens Furniture
Hi Sue,
Thanks for the review, according to our records this was delivered to you on the 25th August which was just within the three weeks. I also understand that our staff went above and beyond to do a video call with you to show you exactly what the product looked like as each piece is slightly different.
Kind Regards
Pattens Furniture
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