Paustian Reviews 

Fint produkt og levering inden for 2 timers interval. God service

Thank you , great service, great assistance from online web-assistant

I'm going to try to be factual, though my whole experience with Paustian has been just frustrating:

1. Ordered the Modular Sofa in end of September in the butik at Strøget. The advisory on type of fabrics was not impressive and never got updates (e.g. payment received, expected date of delivery) when I was promised. This resulted in being me always chasing for answers.

2. Less than two months later (sooner than expected) I received the sofa. To my disappointment, this brand new sofa, straight out of the factory, had visible stains everywhere. So the sofa was immediately taken back - though I had to insist that I did not want to keep a faulty item.

3. Since point 2 I have had to chase for updates - around 12 phone call attempts in total to the sales advisor Anne Lundhøj, butik at strøget, sometimes with messages left in the voice mail - always with no reply back. Also multiples emails unanswered.

4. Almost one month later (since the sofa delivery date) I received an email from Anne Lundhøj proposing a refund ("as the manufacturer still hasn't found a solution"). I immediately replied accepting the proposal. It has now been a week, one more email asking for a date for the refund and, as usual, no replies, so I do not know when I will get my refund.
Worth to mention that, even though I get my phone calls rejected and my emails unanswered, this last email started with "I understand your frustration, and I'm really sorry that your purchase has been such a bad experience", however no explanation is given about why it takes so long to get a simple answer and they just continue not replying for days in a row - for me a sign that they could not care less about the customers.

To conclude, over a process of three months, the result is that I have currently more than 20.000 DKK withheld by Paustian that I do not know when I will get back and have spent approx. 18 hours in visits to the store, phone calls and emails, and receiving the sofa.

Super god information omkring leveringen.
Tidspunktet for leveringen passede på få minutter.

God service og behandling samt tracking på levering

Absolute top class!

I was kept well informed of delivery timing for a lamp ordered online. Excellent product. Thank you.

I bought the Lamp de Bureau online in the sale, it was a really good price. However there should have been more clarity regarding delivery times and stock availability up front, i.e. before i made the purchase. I understand the current situation mean many supply chains have back logs though so will recommend using Paustian again in future!

After six months still no response to multiple emails and phone calls. We are left with an incomplete lamp. Service is very poor!

After two months;
And again i’m still waiting for an answer

I ordered an Eames Chair as a present for my 30th birthday. When I arrived the sales personnel greeted me with a smile and a coffee, taking me through the beautiful space to experience the lovely room with all its delicious furniture. Although I had not made up my mind, as to what color the chair should have, the sales person was patient and thoughtful to discuss what would be most suitable to my living room taking into consideration my own taste and understanding my needs. When I ordered the chair there was only 2 weeks delivery, and having experienced excruciation delivery times before at other stores this was a pleasant surprise! Amazing selection of furniture and great service!