Pavilion Broadway Reviews 

We have a problem. My wife ordered a table but didn't get any response to confirm the order. Two weeks later I got an email telling us it was to be despatched but, by then, I had given up and bought and received an identical item elsewhere. I rang and asked for delivery to be stopped and the order cancelled but they have delivered the unwanted items and want to charge me £20 to return it. They seem incapable of accepting that it was a failure in their order system which caused the problem and every time I ring I get a different person. Very frustrating and I won't buy from them again.

Excellent service throughout- Mark in store was helpful and charming, and the delivery boys, Gareth and Scott were equally helpful. Great service, thank you.

Wonder, traditional service.
Had a slight problem with one of the dining chairs I ordered. Emailed and got a reply immediately. Spare part posted out straight away.
So refreshing to find a company with good, “old fashioned” customer service and beautiful products. Can’t recommend enough.

Superb delivery service. Came to replace faulty table and were so polite, clean and tidy and professional. Thanks Gareth and Scott! It’s now perfect.

Huge thank you for Ross and Callum for providing a 5 star service today. They delivered and installed a sofa - very professional :)

Having recently moved into a new home and experienced several bad deliveries, it was a delight when Gareth and Scott delivered our sofa with care and courtesy. It was refreshing to be asked if they should removed their shoes, rather than me having to ask, and they also took their time to make sure everything was right and I was happy before they left. Thank you.

Brilliant experience selecting several more items from pavilion broadway (Mark in store) then getting quick and very professional delivery, unpacking and placement (Gary and Nick, and next day Scott and Ross).

Excellent delivery experience. Ross and Scott were extremely helpful and polite.

I ordered the Cotswold Extending Dining Table
200-250cm and two Cotswold Side Table with Drawer which were delivered yesterday by Gareth and Scott. I am delighted with the tables and very grateful to the two delivery men for their courtesy and professionalism. They assembled the 3 tables, positioned them where I wanted them and then cleaned up after themselves. Bravo for this excellent service. Thank you

Bought Tetrad suite which is excellent and buying experience great. They also matched other offers and the delivery guys, Simon and Ross were excellent with a helpful and friendly attitude

Ross and Callum were excellent on the delivery side, could not have been more helpful.
Good value and quality chairs for a dining room in our Airbnb thanks

Great service. Delivery was well communicated and efficient. Lovely furniture as well.

Callum & Ross delivered our furniture and showed utmost care in unpacking and setting up. Very friendly, nothing was too much trouble.

Prompt delivery, co-operative staff, great service.

We have bought several pieces of furniture from Pavillion in the last year or so and each piece has been exceptional. The fact we’ve been back says it all really - great staff, great prices and a fabulous choice of goods. On this occasion we bought two chest of drawers and they were delivered by Gareth and Scott. They went above and beyond with their service including moving my old furniture downstairs, putting the new bits in the right place and removing all packaging. This was done with a smile and a lovely manner. Thanks guys, would highly recommend (and have done!!)

Simon and Ross what professional in their delivery

Brilliant service from Pavilion Broadway.
We had a brilliant customer service experience dealing with Taryn at the showroom followed by a brilliant delivery and assembly service from Gareth & Scott to complete the shopping experience!

Very polite and efficient service provided by Simon and Ross.