Paving Superstore Reviews 

Terrible service throughout my purchase of a £400 stone circle pavement set on the 7th April. The delivery window I was given was missed entirely and didn't arrive for nearly 4 weeks, with zero communication from the company. I had to chase where the delivery was, as I was staring to worry it was a scam. When I was then given an exact date and time window, I hired a gardener to lay the circle. The product didn't arrive, again with zero communication from the company. I had to chase and was passed back and forth from the company to the courier and vice versa.
I was then given the next confirmed date, so I put off the Gardener...for it not to arrive again. I was then £180 out of pocket as I had to pay for time wasted to my lovely gardener. When it was delivered days later, there were several broken pieces (which can't be helped) so I reported this straight away. 2 weeks later, with zero contact from the company I have chased 3 times with no successful outcome. I get promised call backs to no avail. A shocking service and non existent customer team who just act like it's not their problem. I will not buy from this site again. It's been nearly 7 weeks since I paid for a product that I'm yet to receive.

I found some slabs on the company website and phoned to double check that the colour was the same as the picture and was also told that when I have ordered I can arrange next day delivery at a extra charge, this option didn’t come through so I phoned the next day to be told they were not in stock, so I changed my order to more expensive slabs and paid the extra cost for next day delivery I was told they were delivering them on the Saturday, I hired a cement mixer for the week and also had the guy ready and waiting to start the job,no slabs were delivered and the office was closed it wasn’t open until the Tuesday as it was a bank holiday weekend, when I phoned on the Tuesday morning was told someone was working on the issue and would call me back in a hour no phone call back so after about 3 hours I phoned back and the same guy said i will call back shortly again no phone call so I phoned back and spent to someone else who I think was the owner or manager,he said he would call back with a update, in the meantime I looked at the reviews and there was some bad reviews so I decided that I would cancel the order and go elsewhere so when I got the call back I said I wanted to cancel and the guy said I would lose money as he had paid the delivery cost, I told him that was not my problem and he would gt his money back as they had not delivered the order he was abrupt and rude and just kept refusing to refund my money and kept saying I will give you your money back for the next day delivery that you paid for to which I replied I should get that back anyway as they never came the next day, he was not having any of it and just kept saying that I would lose my money in the end I said I would speak to my husband about the situation,early the next morning they were delivered I explained that I had not agreed to this and asked why they were not delivered on the Saturday the guy shown me his work sheet and said the first he new about this job was the evening before that meant that the guy had lied to me about already paying for the delivery and could have cancelled the order. I have still not received my money back from the company for the delivery costs and when I phoned today was told the guy that was dealing with the refund was I’ll and also there was no one to deal with the refund,Also when I explained that I had hired a mixer and paid the guy who was doing the job he said we advise you not to do that yet when I explained this to the original guy he said okay the slabs will be there Saturday,my experience with this company was not good and still not resolved.Donna Pendrey

I ordered paving slabs on the 1st April. The delivery date (10th April) I engaged in live chat with the company. I was disheartened to be told the delivery would not happen that day. I was also told there was an email on the 5th April stating they could not get the paving slabs I ordered, here are some alternatives. I checked emails, spam, junk etc but there was no email. I have since cancelled the order but still have not received a refund.

Refund received 6th May

Placed the order on the 8 March 2025. Website said 14 days delivery. I STILL DONT HAVE THE ITEM ORDERED.
Rang to chase it and after being told 'that should have been delivered by now' I was fobbed off that they would follow it up. Nothing happened. Rang again and after being told 'that should have been delivered by now' (yes, they seriously repeat the same line, spoken to three different people and they have this as a standard response! You have to question how many times this situation happens with them.) they tried fobbing me off again and I demanded an email so I at least had something to evidence I had chased. Email came through 4 April saying it will be delivered next week. NOTHING ARRIVED. Rang again and after being told 'that should have been delivered by now' was passed to someone else who fobbed me off - They said the supplier would start sending the delivery text messages the next day (Fri 11Apr) after I demanded that they follow up with a call to me on the 11 April to make sure it had happened on the Fri as described I GOT NOTHING! No text message from the supplier and no follow up call to check all was OK from Paving Superstore. Now on Monday 14 April (over 37 days/over 5 weeks after placing my order) I have just been fobbed off again. PAVING SUPERSTORE DONT PROVIDE ANY SORT OF CUSTOMER SERVICE AND DO NOT CARE.

14Apr25 - update after response from Paving Superstore. In these days of the mobile phone it is easy to tell if someone has been trying to contact you: you get a missed call notification, your get a text message or maybe an answer machine message. They could even email me as that information is also on my order. As I told a member of staff at Paving Superstore today, NO ONE HAS TRIED TO CALL ME, EITHER ON FRIDAY OR TODAY. The Paving Superstore member of staff also said they checked my phone number with them and they had it correctly. THAT MEANS THEY HAVE NOT TRIED TO CALL ME AT ALL. Why don't you just get them to deliver the item to me? Delivering the item to me would sort the problem out. Why do they need to speak to me? Most companies just send a text message telling you when it will be delivered and to contact them if you want to change it. Seems that Paving Superstore like to make things complicated and put barriers in the way of providing good basic customer service - it is not rocket science after all. I really feel that the customer service is poor when the customer has to do all the running to clear up the errors of the supplier/retailer. Awful service and I am perfectly justified in putting this review on here today with my experience.
Updated 15Apr25: Paving Superstore I am appalled at the service and that you question why I put on this review on the 14 April.
I have contacted the number you put in your response and your delivery company are currently in chaos. Distribution do not answer the phone, they let it ring out until it cuts you off. Customer Service do not answer the phone, they let it ring out until it cuts you off. I tried 4 different telephone options before I got someone to answer when I was advised of the chaos and that I WOULD NOT HAVE HAD ANY CALLS FROM THEM IN THE LAST 4-5 DAYS as they are completely overwhelmed with deliveries that they are not taking anymore on. I WAS ALSO ADVISED THAT THE ORDER WAS NOT PLACED BY PAVING SUPERSTORE UNTIL THE 11 APRIL - I placed this order on the 8 March. Paving Superstore have lied and tried to blame me for their failure to actually place my order - disgraceful.
As your distribution company are overwhelmed they cannot tell me when it is likely to be delivered but have confirmed that I can go and collect it myself. It is around a 40 minutes drive for me to go and collect my order from them, not acceptable that I have to do this because Paving Superstore have FAILED.
I would like compensation for ALL the failures by Paving Superstore for the additional time I have spent just trying to get my order and the fact that I have to actually go and collect it myself.
I wonder if Paving Superstore will respond again to this review, acknowledge their failings and apologise to me...

Would like the communication to be better.

Great products at a very reasonable price.
The sales team were very helpful in tracking deliveries.
The circular paving kit fitted together perfectly and its riven sandstone is beautiful.
The additional fixing materials were easy to use. We are very happy with the result.

Just to put context on my review I have never felt the need to bother writing a review this is my first time!
This company were that bad I've registered just for this one!

Terrible customer service and a company that clearly doesn’t value its customers. I ordered tiles online but needed them sooner than they could deliver. This was not there fault i have no issues with this. I requested a refund on Monday, the 17th, which was supposedly accepted.

Then the nightmare began. I was told it would take up to two weeks, yet I received zero confirmation that it was even being processed. A week later, I called—got the classic "it's with accounts" excuse. Another week passed, still no refund, no pending transaction, no urgency.

Then comes the real disgrace. One employee not only refused three times to let me speak to a manager but was rude, dismissive, and clearly had no interest in helping. When I wouldn’t accept her weak excuses, she hung up on me mid-conversation. Completely unprofessional and shows the level of staff they’re happy to employ—people who would rather ignore customers than do their job. When I called back, she conveniently didn’t have the courage to pick up again, and another employee had to deal with me instead. Even then, I was promised a manager callback that never happened.

But here’s the kicker: after all this, my refund magically appeared 10 minutes later, proving they had NO intention of issuing it until I forced their hand.

This company is a joke. Rude, dishonest, and completely incompetent. My company works with a lot of landscapers and gardeners, and I will make it my personal mission to ensure they all steer clear of this business.

Ended up using Darlostan Builders Merchants instead—night and day difference! Professional, efficient, and exactly how a real business should operate.

Save yourself the stress—these people aren’t worth your time.

I was promised that it would be with me in 2 - 3 days. Monday came and nothing arrived. Rang to chase and was told the transport people would ring back, they didn't. The product arrived Tuesday and put a whole project back by a full day. Very irritating given the assurances. Happy to buy from them again, but this industry needs delivery accuracy

Hassle free ordering process. Delivered in a few days. Only one broken slat out of 120 square metres. Perfect porcelain tiles non slippy which was my main concern.

Rope edging was a very good price, delivery was included and arrived quickly. Four pieces were slightly damaged-Paving superstore asked for proof of the damage, which I then sent photos by emails, and they were replaced within 5 days which I think is a fair time. It is a nice product and I am happy with the purchase. Thank you.

Beautiful, quality product exactly as described on website. It's was a gift for my wife and it's gone down very well!

Ordering was easy and the paving arrived in a few days on a pallet so all was in good order (no breakages). The delivery driver was courteous and placed the pallet in a convenient place. However apart from the confirmation email, which stated delivery is usually 2-4 working days, their was no other communication until the driver arrived and he phoned to say he was outside of the property. It would have been useful to have had an email informing me the day of delivery, and ideally a time slot.

All good, prompt delivery, nice tiles.

All good product was in stock, split packs, reliable on time delivery important as I'm in the trade. Wayne

The pros: The slabs we ordered were end of line and good quality. All arrived on time.The cons: poor delivery experience - was nnot left where we asked and we expected some chips etc but had 6 broken slabs

Excellent service and good prices. Delivery arrived the date it said. Good value for money.
I recommend them

Rubiel

After placing the order online- I received a message that the product was 'out of stock' and that they had not updated the website. Huge irritation and then you have to request a refund- but it was resolved and stuff were friendly enough.

Excellent service and price

Wanted it to be a bit more rusted when it arrived, but now understand that it gradually weathers when left outside

Held up by a day as the delivery company got delayed by a road blockage. Suppose it couldn't be helped, but it cost me money.