pawTree Reviews 961

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, noting visible improvements in their pets' health, coats, digestion, and energy levels. Many appreciate the premium formulations and the genuine care for pets' long-term well-being, with the food and supplements often described as excellent and effective. Reviewers also frequently highlight the outstanding customer service, describing it as amazing, helpful, and quick to resolve issues. The delivery service is also commended for being fast, efficient, and well-communicated, with products arriving exactly as advertised and well-packaged.

What people talk about most

Product

Consumers express strong satisfaction with the product. Many reviewers highlight the effectiveness of items... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Customer service

People report positive experiences with customer service. Many customers praise the amazing and helpful... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fletcher loved the freeze dried chicken UNTIL the garbanzo beans were no longer ground up but rather left kinda chunky. She would leave a mess in her eating area, as she ate around the beans. We got... See more

Rated 4 out of 5 stars

1st experience. It went well from Order to delivery service. Some products my yorkie likes others doesn't.

Rated 5 out of 5 stars

Independent Pet Nutrition Professional at pawtree since 2019, love the products and use them on my dogs. We've been at Lorain Police Department k9 Unit dogs Don and Echo did the pawtree transition wit... See more


Company details

  1. Pet shop

Written by the company

The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad. If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement? It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you. Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

961 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had ezships for nine years now

I've had ezships for nine years now. My pup is healthy and happy and I've never had a snafu with deliveries even thru covid. The website is user friendly and i count on the consistency of service and nutrition from this company.

29 April 2024
Rated 5 out of 5 stars

Picky Eater Parents

Had my very picky eater licking his bowl clean and is laying beside me, snoring. Added Raw to his food then a little sprinkle of the Lamb topper.

29 April 2024
Rated 5 out of 5 stars

On time

Pawtree always arrives fresh and on time. Their customer service is excellent and prompt when needed. They are a great company to work with for my pets.

29 April 2024
Rated 3 out of 5 stars

delayed arrival

delayed arrival. Received notification on 4/29 that package will arrive 'tomorrow'. Still waiting for it as of 5/2/24

30 April 2024
pawTree logo

Reply from pawTree

Hi! Thank you so much for letting us know about your experience! We see that our customer support team has already assisted with making this issue right for you via phone/email, but if there is anything else we can do please do not hesitate to contact us again.

Rated 4 out of 5 stars

I am impressed with the quality of the…

I am impressed with the quality of the products. I was also surprised at how easy the order process was. Shipping was very quick and just shy of perfect... The flea and tick spray leaked just a little *BUT* was contained by the great job packaging in multiple layers so the leak was contained. In all, not much was lost so overall the experience was great! -- I want to mention that the package did see some very rough handling...

1 April 2024
Rated 5 out of 5 stars

Highly Recommend Brand

I love the food and health and wellness products fir my dog. Before I found pawTree my dog was a hot mess, after finding pawTree she is thriving and honestly never has any health issues.

29 April 2024
Rated 5 out of 5 stars

Arrived as scheduled

We love the natural ingredients in Paw Tree food for our dog and she loves it too. We signed up for AutoShip, and it arrived at the scheduled time, it is so nice not to have to think about it and re-order each time.

29 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look