pawTree Reviews 961

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, noting visible improvements in their pets' health, coats, digestion, and energy levels. Many appreciate the premium formulations and the genuine care for pets' long-term well-being, with the food and supplements often described as excellent and effective. Reviewers also frequently highlight the outstanding customer service, describing it as amazing, helpful, and quick to resolve issues. The delivery service is also commended for being fast, efficient, and well-communicated, with products arriving exactly as advertised and well-packaged.

What people talk about most

Product

Consumers express strong satisfaction with the product. Many reviewers highlight the effectiveness of items... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Customer service

People report positive experiences with customer service. Many customers praise the amazing and helpful... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fletcher loved the freeze dried chicken UNTIL the garbanzo beans were no longer ground up but rather left kinda chunky. She would leave a mess in her eating area, as she ate around the beans. We got... See more

Rated 4 out of 5 stars

1st experience. It went well from Order to delivery service. Some products my yorkie likes others doesn't.

Rated 5 out of 5 stars

Independent Pet Nutrition Professional at pawtree since 2019, love the products and use them on my dogs. We've been at Lorain Police Department k9 Unit dogs Don and Echo did the pawtree transition wit... See more


Company details

  1. Pet shop

Written by the company

The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad. If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement? It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you. Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

961 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

ANTS!

My dog food arrived today and the package (boxes) were loaded with ants. I brought in inside (Not being aware of the ants) and within moments I (and my island) had ants crawling all over. The boxes should be taped firmly on all sides so this does not happen. Thankfully none seemed to have gotten into the dog food.
My dog enjoys the product but it would be nice if it could be purchased in stores.

8 May 2024
Unprompted review
pawTree logo

Reply from pawTree

We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Rated 5 out of 5 stars

Dog loves these treats!

Our dog is very picky about her treats. Everything we’ve given her she’s gobbled up. It’s still to new to see if the products are working for her joints and pain but
I’m very hopeful. Thank you!

2 May 2024
Rated 1 out of 5 stars

Right after they had the treat they…

Right after they had the treat they both didn’t like it and gagged and threw up. It didn’t work for our dogs w make homemade treats

4 May 2024
pawTree logo

Reply from pawTree

Hi Heather! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Rated 5 out of 5 stars

Five Paws Up for PawTreats!

My four month old cavapoo loves her PawTreats. She especially likes the softer ones shaped like coins. When she hears or sees the bag, she drops everything and comes running. I do have other high-quality treats with all ingredients from the USA (and they are made in the USA); my little girl is no longer interested in those. As mentioned, she likes the coin-shaped treats; Duck and Mangoes is her favorite flavor. It's also a nice contrast from her Paw Tree kibble (the fish flavor and the chicken flavor). We mix the flavors together per our breeder's instructions.

3 May 2024
Rated 4 out of 5 stars

Service was quick

Service was quick. Just received today and my pups ate this evening for first time and they liked it. So far so good!!

5 May 2024
Rated 5 out of 5 stars

Helpful

Easy to get answers to questions. I have a new puppy and i have been using paw tree which was recommended by the breeder. It has been nice to be, able to ask questions and get the answers i need.

5 May 2024
Rated 1 out of 5 stars

Still looks dead

Still looks dead. I’m leaving on vacation for a week and hope it wakes up while I’m gone. Getting lots of sunbandbb B rain.

5 May 2024
pawTree logo

Reply from pawTree

Hi Michele! We are unsure what you are referring to but please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Rated 5 out of 5 stars

Wonderful Company

Great products! It was extrememly easy to order, and I love that I get PawPoints to use in the future. I have been ordering from pawTree for the last 2 years and their service has been consistently reliable and outstanding!

3 May 2024

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