pawTree Reviews 961

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, noting visible improvements in their pets' health, coats, digestion, and energy levels. Many appreciate the premium formulations and the genuine care for pets' long-term well-being, with the food and supplements often described as excellent and effective. Reviewers also frequently highlight the outstanding customer service, describing it as amazing, helpful, and quick to resolve issues. The delivery service is also commended for being fast, efficient, and well-communicated, with products arriving exactly as advertised and well-packaged.

What people talk about most

Product

Consumers express strong satisfaction with the product. Many reviewers highlight the effectiveness of items... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Customer service

People report positive experiences with customer service. Many customers praise the amazing and helpful... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fletcher loved the freeze dried chicken UNTIL the garbanzo beans were no longer ground up but rather left kinda chunky. She would leave a mess in her eating area, as she ate around the beans. We got... See more

Rated 4 out of 5 stars

1st experience. It went well from Order to delivery service. Some products my yorkie likes others doesn't.

Rated 5 out of 5 stars

Independent Pet Nutrition Professional at pawtree since 2019, love the products and use them on my dogs. We've been at Lorain Police Department k9 Unit dogs Don and Echo did the pawtree transition wit... See more


Company details

  1. Pet shop

Written by the company

The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad. If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement? It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you. Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

961 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Titan the boxer

My dog Titan who is a boxer has many allergies and your dog food was recommended by a friend who breeds French bulldogs. He does very well on it. The only problem I have is your the only seller of this food. It costs me almost $140 each month and costs alot with shipping.My dog is my main concern but it would be nice to get perks now and than…,,

3 May 2024
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. EZ Ship is very helpful and easy to add/delete items and change the order date. Products are great and reasonably priced.

3 May 2024
Rated 2 out of 5 stars

Delivery is always to long

Delivery is always to long

30 April 2024
pawTree logo

Reply from pawTree

We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Rated 5 out of 5 stars

Great product and if you ever need…

Great product and if you ever need assistance they are there for you, I had a problem once and they quickly fixed it for me. Thank you so much for a wonderful experience and product. They have a special customer service support team as well.

2 May 2024
Rated 1 out of 5 stars

we never received our pawtree package.

we never received our pawtree package.. i would like a full refund

3 May 2024
pawTree logo

Reply from pawTree

Hi Kaelynn! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Rated 4 out of 5 stars

Easy and healthy

The ordering process was easy, the shipping was fast and convenient. The only issue was that the treat bag was open at the top and the ziplock part was not sealed and the urine spray is on back order. Other than that, this is a great process. I like that we will be providing the healthiest food to our new furbaby.

1 May 2024
Rated 1 out of 5 stars

Still haven’t received our order

Still haven’t received our order. It’s been over a week and $18 in shipping cost.

1 May 2024
pawTree logo

Reply from pawTree

Hi Steve! We are so sorry to hear that this was your experience! We see your order should arrive today but we'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Rated 5 out of 5 stars

Great!😊

It was a great experience and will use again. Ordering process was easy. I was updated on my package and received order quickly. And my puppy loves it! Thank you!

28 April 2024

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