Perfact and free shot
6 July 2026
Unprompted review
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4.0
Great
4 reviews
No recent history of asking for reviews
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Cancelled advance booking 1 month before holidsy
Booked villa 9 months ahead of holiday, 1 month before Paxos retreats cancelled the reservation offering ‘substitute’ accommodation which was no where near a direct replacement. Given size of island we have been left with no option to take the accommodation but this had changed the shape of our holiday entirely.
1 May 2024
Unprompted review
Reply from Ku
Dear Rosie,
Thank you for reaching out regarding your recent experience with your reservation. We deeply regret the inconvenience you have faced and appreciate the opportunity to clarify a few important points.
The cancellation of your reservation was not initiated by PaxosRetreats but by the property owner. PaxosRetreats is a vacation rental platform, similar to Airbnb and Booking.com, facilitating reservations between guests and property owners. When you make a booking through our website or affiliates, the contract is established directly between you and the property owner, not PaxosRetreats.
Unfortunately, in this case, the property owner double-booked the property without informing us, which led to the cancellation of your original reservation. We understand the frustration this has caused and want to assure you that we have taken legal action against the owner for this breach of contract.
On behalf of PaxosRetreats, we are doing our utmost to accommodate you and find a suitable alternative property. The replacement accommodation we provided is an upgrade, as it is a whole house rather than the studio you initially booked. This property is conveniently located near the center of Gaios and is just 50 meters from Giannas Beach, offering a more spacious and well-located option for your stay.
We understand your disappointment and apologize for the inconvenience this situation has caused. However, we believe it would be more constructive to refrain from posting negative reviews before experiencing the alternative accommodation we have arranged. We are committed to ensuring you have a pleasant stay in Paxos and are confident that the upgraded property will meet your expectations.
Thank you for your understanding and cooperation. We look forward to welcoming you to Paxos and providing you with a memorable holiday experience.
Best regards,
Evasive, unhelpful and deluded
Booked a Paxos Villa via this agent and when everything went wrong they couldn't have been less helpful, accepting no responsibility whatsoever, while doggedly defending the owner no matter what stories she made up. They couldn't have cared less about the shocking way we were treated or when we left the villa after 3 days to save our sanity. Our awful experience suggests that the owners are their 'Customers' not their guests, so read the small-print before booking, or better still, avoid the stress and go somewhere else.
15 May 2023
Unprompted review
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