I had some flooring fitted 8 months ago, everything was going fine when they suddenly stopped taking the money from my account. Now they are taking me to court for breach of contract. I had no warni... See more
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See what reviewers are saying
SCAM!! I have a contract with them stating I owed £800 plus the £50 deposit and £110 20% initial down payment they are now stating I owe them £990 I have paid off £960. after a heated conversation ove... See more
The two young men, were polite, friendly and moved my freezer and fridge freezer as I'm a pensioner and have mobility problems in my lower body, they were efficient and did a wonderful job, they even... See more
Lounge and stairs fitted yesterday for my daughter, £1300 I went today to see how much waste had been left, the guy who measured it was his first day and was clueless my husband is ex carpet fitter of... See more
Company details
Written by the company
The UK's most ethical provider of Pay Weekly Carpets. We supply pay weekly Carpets, Vinyl, Laminate, Beds and Furniture to thousands of happy customers. Join the club, Its simple to apply. £650 Interest Free Credit, No Credit Checks, Low Deposits, Repayments from as little as £10 per week. Quality Products from a company you can trust!5
Contact info
THE OFFICES, 1 RAILWAY TERRACE, SR40PA, SUNDERLAND, United Kingdom
- BUSINESS@PAYASYOUGOCARPETS.COM
- www.payasyougocarpets.com
2.9
Average
678 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great fitting time and love the carpet
3 March 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Lauren,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring
We are so pleased you are delighted with your carpet & the speediness of the fitting and fitters.
We hope to hear again from you soon :)
Thank you
Jean
PAYG Customer Success
Reply from Pay As You Go Carpets
Hi Susan,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We ensure that all our customer receive excellent quality service
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
I'm a Very Happy Satisfied Customer I…
I'm a Very Happy Satisfied Customer I would highly recommend the Company
Hassle free and professional service from Staff to Finish
5 March 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Marie,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring. We want to ensure that we provide our customers quality service from start to finish
I will let the team know of your feedback, I am sure everyone will be delighted to hear about it
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Very good service was fitted rather…
Very good service was fitted rather quickly lovely carpet am very happy
6 February 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Alexa,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
Feel free to reach out to us again if you need new flooring :)
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Absolutely amazing service Elijah as…
Absolutely amazing service Elijah as always done and an amazing job with my flooring as well as his co workers and the other fitters that fit my carpet and Lino (unfortunately I can’t remember their names) 100% recommend
28 February 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Tia,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We will let Elijah and other fitters know your review, I am sure they'll be thrilled to hear about this
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
carpet is beautiful absolutely love it
3 March 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Rebecca,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Good Quality carpet and fitting
27 February 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Karl,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Great flooring
Was easy to make an appointment for someone to come out and measure up and for me to choose which carpet/laminate i wanted. Good quality flooring and great communication from all staff. Thank you
3 March 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Kay,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring. We always ensure that we provide quality service to all our customers
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Carpet fitters
Had new carpet laid in hallway and landing Excellent job really good fitter and.great office staff 10 out 10
24 February 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Elizabeth,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring and service we have provided
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Really happy with them and the fitting…
Really happy with them and the fitting team
4 March 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Zac,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring. We will be endorsing your feedback to our fittings team as well, I am sure they will be delighted to hear about your feedback
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Great level of service
Gorgeous stunning floors ! Great quality, friendly efficient service which il be using again soon. Friendly team of people and polite respectful fitters who got the job done really well, Thanks for the great service.
28 February 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Jo,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring. We always ensure that we provide quality service to all our customers
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Reply from Pay As You Go Carpets
Hi Terri,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Left to feel alwful cancelations are a human right.
The ordering was fine but I found better deal so wanted to cancel and how I have been made to feel shocked me. I lost my deposit which I will fight for got other part refunded. We would never ever dream of leaving this but way I was left feeling from the manager and I kept calling was brutal. Money can really make people foggy minded but you never know what people are facing in their lives. Do not go into this company thinking it is plain sailing even the quality of wood was thinner than other companies. Iam allowed to cancel, I was polite but I ended up shaking in tears and felt truly unappreciated. I won't ever think of this company well again can't be only person that has suffered this. I'm lost on how to react to this positively but 1/5 is deserved. Bye pay as you go carpets retrain managers. Three weeks still no refund it's disgusting.
26 February 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Skye,
We are extremely sorry that you feel that way
Please call us on 0800 612 5656, Option 2 and quote "Trustpilot" - You'll be escalated to a senior member of our team who will look at resolving this swiftly.
Thank you,
Jean
PAYG Customer Success
Worst people iv ever had too even speak…
Worst people iv ever had too even speak too no matter anything else, left nails coming threw the floor, refuse too fix it refuse too remove it after I stated if they were not going too fix it I no longer wanted the flooring. Too then be told a load of lies saying iv damaged it iv done this I was told this and that non of it being true. They have threatened too send unlicensed people too my door too collect money, they also refuse too talk too my partner even though it's in his name. They bullie people and all they think about is money. They also delete every bad comment on their social media and also block people when they try too show evidence of how they have been treat by the company. The amount of mental stress these have caused is awful. I have had too contact citizens advice as they are now harassing me. The contact is not in my name but they think it's okay too harrass me it's becoming a weekly thing. They have also told me they have taken me too court when they havnt all of this is classed as harassment. If it continues I have no choice but too take this further, I'm already waiting for trading standards too get back too me. Avoid this company with all costs
5 November 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Shelley,
We are extremely sorry that you were not happy with the service you have received. I would like to assure you we would like to rectify the matter as soon as possible.
If you can please provide your details so we can give you a call or check on the account
Please call us on 0800 612 5656, Option 2 and quote "Trustpilot" - You'll be escalated to a senior member of our team who will look at resolving this swiftly.
Thank you,
Jean
PAYG Customer Success
Had my carpet fitted today in my living…
Had my carpet fitted today in my living room by a guy called Sam and his helper not sure on his name tho have to say Sam was very polite and asked me questions on how I was having my living room with me having half and half and I was getting a little confused and worried but he explained and asked me questions he was very talkative and even had a laugh and joke with my children is helper was very helpful too happy with the customer service I got from these guys thank you
24 January 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Paige,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We will let the fitters know of your feedback I am sure they will be delighted to hear about this
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
Great service
Very friendly and efficient service will recommend and use again in the future thank you.
22 January 2025
Unprompted review
Reply from Pay As You Go Carpets
Hi Anne,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
If you need any more flooring at a later date please don't hesitate to reach out to us.
We hope to hear again from you soon :)
Thank you.
Jean
PAYG Customer Success
poor quality vinyl and no response from company.
I ordered vinyl flooring for kitchen and bathroom, was told that they would be suitable for both rooms, however couple of months and the bathroom vinyl has gone mouldy and where the bathroom mat sits when you take mat up the vinyl is all discoloured. This is telling me the vinyl is not suitable for bathrooms, as my kitchen vinyl is ok. I would have thought they would have sealed both the vinyls but they did not. I have sent email and pictures but no reply.
10 December 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Tracey,
We are extremely sorry that you were not happy with the service you have received. I would like to assure you we would like to rectify the matter as soon as possible.
Please call us on 0800 612 5656, Option 2 and quote "Trustpilot" - You'll be escalated to a senior member of our team who will look at resolving this swiftly.
Thank you,
Jean
PAYG Customer Success
Guy came out and measured up for 3…
Guy came out and measured up for 3 rooms, fitters turned up and said there was only 2 rooms on their list. Tried to charge me over £800 for 2 tiny rooms and wouldn’t give me my deposit back or my first payment even though it was their mistake! Had no one been in touch or anything! Scam artists! Had to run out and quickly buy a carpet as this was Christmas week!
13 December 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Vicki,
We are extremely sorry that you were not happy with the service you have received. I would like to assure you we would like to rectify the matter as soon as possible.
Please call us on 0800 612 5656, Option 2 and quote "Trustpilot" - You'll be escalated to a senior member of our team who will look at resolving this swiftly.
Thank you,
Jean
PAYG Customer Success
Don't believe 5 star reviews. Probably employees
Not the carpets ordered. Spent since sept 2023 trying to sort it out. All correspondence was ignored. This was after £650 wall mural in my sons room was damaged by the junkie carpet fitters. Damaged paint work in the living room. The left GRIPPER cut offs in the middle of the floor under the carpets. Had to pay another carpet fitter to relay our sons room. The living room carpet is rippled where it's not even laid correctly. Was threatened in May 2024 with bailiffs so rang to sort. Agreed to ring us back the day after no phone call. Still waiting for that phone call. Now demanding more money then what they've destroyed. 2 bit company avoid at all costs.
25 September 2024
Unprompted review
Very quick fitting and a clean tidy…
Very quick fitting and a clean tidy professional job. 100% happy and recommended
6 December 2024
Unprompted review
Reply from Pay As You Go Carpets
Hi Rob,
Thank you so much for taking the time to write us a review.
We're so glad you're happy with your new flooring.
We make sure that we deliver great quality service
We hope to hear again from you soon :)
Thank you,
Jean
PAYG Customer Success
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