PayDashboard Reviews 23

This has been a very disappointing and stressful experience.

I have been trying to resolve an issue on my account with Chris, but there has been a consistent lack of communication, urgency, and follow-through. Multiple attempts to get answers have led to unreturned calls and no clear resolution.

Situations involving finances should be handled with professionalism and accountability. Unfortunately, that has not been the case.

I will be taking further steps to resolve this matter.

Have been with my current accountancy firm for many years but since they have moved the payroll to Paydashboard and refuse to go back to the old simple system that was understandable and worked for this online farce it is the main reason I will change to another firm .

It's pathetic

really terrible customer service, spans on for years, no ownership to even try to listen to customer feedback or actual needs

poor record keeping, changes in management no handover of issues, and months (and no years go by without any resolve) but happy to put prices up for a service do not need and clients do not find user friendly at all

Utter rubbish app constantly asking to update password now I’m locked out, why is this app not being taken to task

Every week is a battle to to get a payslip ever since Experian took over
Still haven't managed access one and it's been months ! absolute piece of crap !!!

Worst app available can't get in to check wages told you change password so many times. Given up trying now ! ! Every week made to change password then when changed told its wrong when trying to access. Terrible ! ! ! Terrible ! ! ! Terrible ! ! !

Been moved to this monstrosity. Took 30 minutes trying to login with it asking for a verification code. Then get the code and it cycles back around. Used two devices then one to access and one to get the code. Dashboard then asked me to enter my no and login again before stating incorrect. Then accessed the mobile section having limited success. Owners of companies please don't swap to this rubbish.

I can not get my wage slip up I didn't get any emails to get my wage slip and you sent me 4 codes and still didn't work it it crap

The product is good. The technical support used to be good but now it is hard to talk to someone and when you email support it is days until someone gets back to you. Once they have signed you up it is downhill. The worst thing is that they charged me twice for set up in April/May and after several emails, providing proof, and after 8 weeks, I have still not been refunded the £239.28 they owe me. I have also requested monthly invoices which they still do not send me.

I run a small company, my books payroll etc are done by an accountancy firm. My accountants chose to use pay dashboard. Each month I log in to get the pay slips, it's all I have to do. Each month I have to reset the password in order to log in. I have raised this with customer support and receive patronising responses that insult my intelligence; including flat denials that what I have experienced simply isn't happening. There is no effort to actually see what is going wrong. I am an IT consultant, an expert witness who has given evidence in multi million dollar disputes. I am not stupid, I know how to enter a user name and a password, how to clear a cache, etc etc. I am now actively trying to persuade my accountants to stop using this system.

I applied for a mortgage last May and was able to send my mortgage broker my payslips really easily. I also had password issues that the Support team helped me with right away.

Have been working with Pay dashboard for a number of years and have found their service and customer support second to none. The service is tailored to your needs, is available when you need it with extensive product knowledge. Always willing to work with you to meet your needs!!
Highly recommend

Very clear on the Tax codes, easy to log in and understand the breakdown. Was very useful with a conversation with HMRC.

Much prefer this to the praying for an email and losing it a week later to junk.

Shocking Company will hold all your information but will not let you log In to view this information. This is terrible you cannot view wage slips. They get back and send link after link, and they tell you to contact them, but still cannot log in.This is a serious problem and needs to be sorted ASAP

Poor customer service
contract terms are excessive, and not made clear
have been trying to rectify a matter and have found them unhelpful, and i have had to chase even when promised a response
Would not recommend especially if you are a small business

Can’t view my payslips, yes I’ve had emails from various employees, but this has mr solved the problem, go round and round in circles, I understand from my fellow employees have the same problem, the soft ware is rubbish, I can erase all old passwords even on my settings, give new password after saying I forgot, try new password, then nothing, oh, it might lock me out after trying too many times, may I timing paydash they have a legal requirement to supply this information!

Terrible… I keep getting forbidden access even though I should be able to access my account. They keep telling me to contact my employer even though I’ve explained they have gone into administration.
Useless platform. Avoid , mmm documents are not safe there

My company has just switched to PayDashboard and It is totally useless.
It keeps telling me I have a non standard Tax Code "I KNOW, I've had one for years" There seems to be no way of making it go away"
I also had to read (or at least click on) 28 separate Guidance notes most of which would never be of use to me, and several of which the website should know couldn't be relevant (e.g., "Are you paying too much NI?", I no longer pay NI so why may me read a document about it?
The "View Payslip" option only shows "Gross Pay", "Deductions" and "Net Pay" (with an advertisement after the first two pushing "Net Pay off the bottom of the screen, making it necessary to scroll down to find it. For all three it is necessary to click a button to get the actual details and the "Gross Totals to Date" (when you click to display them) are displayed a s black on a medium-dark blue background making them extremely hard to see.
The only way to actually view a proper payslip is to use the download option and look at the PDF.

The whole site seems to have adverts that are impossible to get rid of.

Extremely unimpressed!