Paydens Pharmacies Reviews 

Popped in today to Kings Hill Paydens Pharmacy. Ended up dealing with four members of staff.. all at the same time….they were very accommodating, friendly and efficient. Sorted my issue within minutes. Cannot thank them enough. Absolutely brilliant

It appears that paydens lives up to its name. All you do is "pay dem/n". The invoice I received for my card payment with Express chemist handled by world Shopper was almost immediately followed with another from World Shopper with "Paydens" very discreetly and in the tiniest font (I'm partially sighted so it's taken over a month to notice) increasing the total by more than 1/3 of the former total. I have pictorial evidence if there is a way to offer that.
💩

Pharmacist seems to think she knows better than my GP and refused my prescription approved by my GP for years, no longer going to use....and I was using delivery.... get someone to be on phone duty

Your front of house at Steyning are remarkable? Care and time for those who need it. I did this morning and overwhelmed by the care. Thank you

Dropped in and was immediately seen and assessed. Antibiotics prescribed and dispensed and I'm really grateful, especially as I was about 150 miles from home.

I have no issues with Paydens pharmacy in Mill Court Ashford Kent. I order my prescription online which is so easy to do and it’s delivered by one of the friendly drivers.When I go to Sydenham house Doctor surgery and on occasions have to pick my Medication up I find the staff very courteous and friendly I am very impressed with the service I received
David Austin

I have never left a one star review before, and if I could give it less that one star, I would. Before I start, I do want to point out that the staff are lovely - there are simply not enough of them to be able to provide anything other than shocking service.

Prescriptions are never ever ready, even when they have been sent over a week ago from the Doctor. The most recent experience was that they couldn't find my prescription, and said item was out of stock to all of a sudden finding it an there being stock. Had to then wait (in the shop) for over half an hour to be able to actually pick up the prescription as it wasn't ready - it had been submitted on the 2nd July. This was in fact, a shorter wait time than usual which says everything you need to know.

Paydens, please give this branch more staff! It is never a smooth experience, and I've now transferred over to Tesco Pharmacy even though your branch is across the street from my Doctors Surgery. It is quicker for me to walk across town and collect the prescription from there (where it's ready and waiting) than to walk 20 steps to you.

Paydens Rusthall High St. - misuse of privileged personal data and offensive overstepping of their role.
I was prescribed short course of opioid painkillers by my gp following a hospital stay. Paydens gave me what they had in stock (1.5 days worth) and an owing slip. The following day I enquired about the owing tablets needed for the weekend, and was quizzed about ‘how many had I ingested out of the original tablets’ I felt like mistreated and humiliated by this inappropriate questioning about something that was outside their remit and qualifications.
Don’t go near them.

The pharmacist at Paydens in Dartford Lowfield Street wears his iPhone AirPods while serving customers which is totally unprofessional and he is extremely rude and arrogant to boot.
Completely disconcerting to be served by a medical professional wearing headphones. Boots would never accept their staff, especially a pharmacist wearing headphones while he’s serving and talking to customers.
Obviously anything goes with Paydens nowadays and it’s not about the customers anymore.
Phones don’t get answered, you have to wait for ages in the pharmacy even when you’re the only customer in the shop. Probably because the staff are busy listening to music!!
Giving them a 1 star is too much in my opinion because they’re not deserving of even that.

Surbiton Paydens never answer the phone so no way of knowing if they have your prescription in stock or have to order it or if or when they are going to deliver it. I complained to head office about it but they did nothing. The manager lets the delivery driver do whatever he likes and so he doesn't do deliveries - the manager does them for him when she is paying him to do them, but sometimes she doesn't deliver even when she says she will, so you are expecting a delivery which never turns up. Then you try ringing them but they never answer the phone. If you go in there you will have to wait at least half an hour for them to do the prescription.

Paydens recently took over Newman chemist which closed down and Paydens head office told them to change their name from Paydens to Newmans and to also change their opening times to Newmans old opening times. The big advantage that Paydens had over other chemists in Surbiton was their long opening hours - they would be open until 10pm in the week and 8pm Sat and Sun. Now Paydens head office have forced them to have Newmans old opening hours and so now they close at 6.30pm in the week and 1pm Sat and all day Sun - so they are just the same as all the other chemists in Surbiton.

Paydens were already struggling to cope with the number of patients they had already registered with them and that is why they stopped answering the phone about a year ago, but now they have had to take on all of the patients registered with Newmans and so now have double the patients they had before, but their hours have also been cut by head office and they have had no increase in staff.

I have been with Paydens many years but I have given up on it now and registered with Shan as Paydens head office never reply to my complaints and Paydens (Newmans) never answer the phone so if you need an emergency prescription they are impossible to contact so you have no idea if or when they will deliver it or if they have it in stock.

If you look at reviews of Paydens head office on Trustpilot you will see they are rated 1.7 and all other branches of Paydens are rated badly too because their head office is so disorganised and chaotic and badly run

Unhelpful counter staff Not really wanting to help lady at counter poor customer skills came across as unhelpful friendly and rude Not too good this day and age dealing with public was polite stopped going in there but went there as need help in emergency Unimpress Sorry my honest opinion

Wrote to Head Office about various issues with one of their branches,they did not bother to reply,I shall not bother to visit any of their stores

Went to paydens in Hailsham east sussex,spent ages waiting to be served with a poorly child that needed medicine.Was roundly & purposefully ignored by staff who were all chatting together ,one wandered by me ,then struck up conversation with customer behind me,asking if they needed help,when i mumbled that id been waiting to be served for ages,i was treated really rudely by the woman behind the counter who barked loudly " do you have a problem?" i told her not to be rude & left the shop. Avoid these overly entitled egotists ! !

They do not open at the advertised hours, just when they feel like it. You could have a wasted journey.

Will not help an elderly lady (90 years old) with dementia. Refusing to put her tablets into blister packs. They have been asked by her daughter, and now her GP has requested they do this. Still they refuse

If you enjoy making multiple visits to chase a prescription which is usually at ‘The Hub’, being promised it will be ready on your fourth or fifth journey back only then to be told ‘you’ll have to wait half an hour while we make it up’ then Paydens in Martin Square, Larkfield is the place for you!! Hopefully you won’t need any life saving medication, but then if you did, by current Paydens performance you probably won’t be reading this ;-)

"Each time I've visited Paydens at 12-14 Martin Square, Larkfield, I've had a wonderful experience with their courteous, efficient, and cheerful staff. On one occasion, I even had the opportunity to have a chat in a private room with their head pharmacist, who kindly took my blood pressure. Paydens is located miles away from my residence, whereas Oaks Pharmacy, situated just across the road from my house, seems incapable of delivering such exceptional service. Today, I was pleasantly shocked to receive a phone call from Paydens, checking in on how I was doing with my prescription. I must admit, I was almost taken aback by the level of service I received, especially after the appalling experience I had at Oaks."

Paydens at Larkfield
Since Covid, NHS Surgeries and supporting Chemists have enjoyed a charmed life.
With at least 6/7 members of staff in attendance there is always a queue, you even must join the queue to hand in a pre-paid prescription!
Every customer request is met with a 3-person mini-meeting behind the counter to discuss the request. The counter staff do not exhibit individual competence, and the lack of urgency when met with a queue, exacerbates the situation.
This morning there was a 12-person queue outside waiting 30 minutes for the Chemist to open; frustrating, embarrassing and outrageous.

Very disappointed today with the response from this pharmacy about a problem with my order. I was patronised by the pharmacist and made to feel like a over protected mother!.

Attempting to collect prescription 24 hrs after GP sent across. Queued at shop, waited ages to be told I should have telephoned before coming in. Sent away for 15 minutes. Just requesting again, returning after 30 minutes. Still not ready 😕