We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
Company replied
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The opportunity you offered me helped…
The opportunity you offered me helped me a lot with my financial planning. I really appreciated and i will recommand anyone to you. Thank you very much.
2 September 2026
Unprompted review
Reply from Payment Assist
Hi Holly,
It's great to hear that Payment Assist has made such a positive difference for you and helped make your financial planning a little easier.
Thank you for your kind words and for recommending Payment Assist to others, we really appreciate it.
Best wishes,
Payment Assist
Hassle free
So easy to apply absolutely hassle free and very convenient if you don't have all the money at the one time couldn't recommend enough
31 August 2026
Unprompted review
Reply from Payment Assist
Hi there,
Being able to spread the cost when you don't have the full amount available upfront is exactly what Payment Assist is designed for.
We're glad you found the application simple, hassle-free, and convenient when you needed it.
Thank you for your recommendation and for taking the time to leave a review.
Best wishes,
Payment Assist
interest free
interest free , re payments spread over 10 months ,no hassle no long application forms , uk call centre , i mean simple whats not to like ??
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Brian,
Making an unexpected bill easier to manage without adding interest or unnecessary hassle is exactly what Payment Assist is designed for.
We're glad you found the process simple and that spreading the repayments over 10 months worked well for you.
Thank you for taking the time to leave such positive feedback.
Best wishes,
Payment Assist
Tent box payments Easy to set up no hassle will use these…
Easy to set up no hassle will use these again for sure
10 October 2025
Unprompted review
Reply from Payment Assist
Hi Paul,
We're glad you found everything easy to set up and, most importantly, completely hassle-free. Knowing you'd choose to use Payment Assist again is fantastic feedback to receive.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Excellent service
Excellent service, efficient, professional and kept well informed
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Sandra,
We're pleased you found the whole experience efficient and professional, and that you were kept well informed throughout.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Quick and easy application have used…
Quick and easy application have used before excellent service.
29 August 2026
Unprompted review
Reply from Payment Assist
Hi Anne,
There's no better endorsement than choosing to use Payment Assist again. We're pleased to hear you've returned to us and that once again you found the application quick and easy to complete.
Thank you for your continued support and for describing the service as excellent, we really appreciate it.
Best wishes,
Payment Assist
Very easy to use
Very easy to use, no interest applied so it makes payment less stressful.
29 August 2026
Unprompted review
Reply from Payment Assist
Hi there,
Making payments feel a little less stressful is exactly why Payment Assist is here.
We're pleased you found the service so easy to use and that being able to spread the cost interest-free made things more manageable.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Payment assist
The process was so easy and it only took minutes to complete everything, I am really pleased with your service, thankyou
29 August 2026
Unprompted review
Reply from Payment Assist
Hi Phil,
We're delighted that you found the whole process easy to complete and that it only took a matter of minutes from start to finish.
Thank you for your kind words about the service and for taking the time to leave such positive feedback.
Best wishes,
Payment Assist
Good quick and made the burden of the…
Good quick and made the burden of the bill less.
29 August 2026
Unprompted review
Reply from Payment Assist
Hi there,
Helping to take some of the burden out of an unexpected bill is exactly what Payment Assist was designed for.
We're glad you found the process quick and that spreading the cost made things that little bit easier.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Amazing idea
Amazing idea, more people will get their car serviced knowing they can spread the cost. If there's something extra that needs to be done they will have the money to cover it because of this option.
Easy to apply, easy to use and will recommend highly.
27 August 2026
Unprompted review
Reply from Payment Assist
Hi Chenella,
What fantastic feedback, thank you! We're delighted to hear that Payment Assist is a useful option for managing the cost of car servicing and any unexpected work that may be needed.
Thank you for your recommendation and for taking the time to share your experience.
Best wishes,
Payment Assist
Quick and easy process money collect…
Quick and easy process money collect exact date given really happy thanks
26 August 2026
Unprompted review
Reply from Payment Assist
Hi Sharon,
We're really pleased to hear you found the Payment Assist process quick and easy. It's also great to know your payments were collected exactly when expected, making everything straightforward and hassle-free.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
This is a life saver for me…
This is a life saver for me financially.To get my car through it's MOT was expensive.Without payment assist this wouldn't have been possible.Thankyou.Superb.
29 August 2026
Unprompted review
Reply from Payment Assist
Hi Greg,
It's fantastic to hear that Payment Assist made such a difference in getting your car through its MOT.
Unexpected motoring costs can be difficult to manage, so we're really pleased we were able to help make the expense more manageable for you.
Thank you for your kind words and for taking the time to share your experience.
Best wishes,
Payment Assist
Great service, will use again!
Using Payment Assist to pay Halfords for my MOT/Service was quick and easy, allowing me to pay in instalments, which I really needed. Great service, will use again!
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Sue,
We're really pleased to hear that Payment Assist made paying for your MOT and service at Halfords quick and easy. Being able to spread the cost into manageable payments when you need it is exactly what the service is designed for, so it's great to know it helped.
Thank you for your kind words, and we're delighted to hear you'd use us again.
Best wishes,
Payment Assist
Fantastic easy to use service
Fantastic easy to use service. Great especially when having four new tyres fitted. Great service
29 August 2026
Unprompted review
Reply from Payment Assist
Hi Devina,
We're delighted to hear you found Payment Assist easy to use.
Unexpected costs, such as four new tyres, can be significant, so we're pleased the service helped make things more manageable for you.
Thank you for your kind words and for taking the time to leave a review.
Best wishes,
Payment Assist
When I applied for Payment Assist…
When I applied for Payment Assist credit yesterday I was quite amazed at how quick and easy the process was. It was all done and dusted within 10 minutes. Thank you very much indeed.
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Val,
What fantastic feedback, thank you!
We're delighted to hear you were impressed by how quick and easy the Payment Assist application process was, with everything completed in just 10 minutes. Making the process as simple and straightforward as possible is exactly what we aim for.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
It was nice and quick and easy
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Jimmy,
We're really pleased to hear you found Payment Assist quick and easy to use. Providing a straightforward experience is exactly what we aim for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi there,
We're really pleased to hear you found Payment Assist clear, simple and efficient to use. Making the process as straightforward as possible is exactly what we aim for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
DO NOT USE
DO NOT USE
No way to contact them via phone or email because they don’t answer. Been taking money out of my bank account despite my subscription ending.
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Charlotte,
We’re sorry to hear you’ve been unhappy with your experience. However, we would like to clarify the circumstances outlined in your review.
We receive a high volume of inbound calls and emails each day and do our best to respond to all customer queries as promptly as possible. Our records show that you called us on Friday 28th August and spoke with a member of our team. During this conversation, you were advised that your subscription needed to be cancelled directly with EMaC, and our colleague transferred you through to them.
The subscription is a monthly renewing policy and, as explained during the call, it remains active unless it is cancelled. We have since received confirmation that your policy has been cancelled, with the cancellation taking effect on Sunday 30th August.
We’re therefore sorry that you feel you were unable to contact us, as our records show that we did speak with you and provided the relevant information to resolve the matter.
Best wishes
Payment Assist
This is so easy and faster method of…
This is so easy and faster method of payment. Very flexible payment plan and I highly recommend it to everyone who needs support and assistance.
27 August 2026
Unprompted review
Reply from Payment Assist
Hi Gilbert,
We're delighted to hear you found Payment Assist quick, easy and flexible to use.
Being able to spread the cost with a manageable payment plan is exactly what we're here for, so it's fantastic to know the service provided the support you needed.
Thank you for your recommendation and for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Gordon,
We're pleased to hear you found the Payment Assist process quick and easy. Making things as straightforward as possible for our customers is exactly what we aim for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
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