Payoneer 

Payoneer has become increasingly unfriendly for freelancers and remote workers. I’ve been a Payoneer user for almost 7 years and over time the platform has become more restrictive and expensive rather than improving for long-term users.

The platform recently raised the annual activity threshold from $2,000 to $6,000 just to avoid maintenance fees, which feels unreasonable for many users. On top of that, charging around 3% on every withdrawal plus additional fixed fees makes the overall cost far too high.

This platform no longer feels suitable for either high-activity or low-activity users because the fees, limitations and constant restriction hurdles significantly reduce convenience and trust. There are now far better alternatives available for freelancers and international payments.

My account (Customer ID: 97576774) has been frozen since April 16th, 2026, 20 days with no prior notice, no explanation, and no requested action on my end.

Ticket #260504-017691 has been open this entire time. I contacted support repeatedly via live chat (WhatsApp, Instagram, website). Every agent; Jess, Rex, and others confirmed my case was "escalated as URGENT" and promised same-day resolution. Nothing happened.There are ZERO pending tasks in my verification center. My funds are blocked for no communicated reason.$612 frozen. Professional income paralyzed. No timeline given.

The live chat exists to absorb frustration, not to resolve issues. The Risk Department has not sent a single communication in 20 days.

I am a digital creator. This is not an inconvenience, this is my livelihood.

Payoneer, my ticket number is above. I expect a real response, not a script.

I closed my Payoneer account in December 2025. 4 months later, a company issued a refund to my original Payoneer card.
The company confirmed the transaction was completed and told me to contact Payoneer to retrieve my funds.

I don't know why payoneer received the refund and my account should be closed so the refund transection should be declined but actually, that didn't happen as payoneer accepted the refund as the account is still present which is really dangerous.
That means that even after closing your payoneer account, your bank account is not closed which means that it can be used in illegal way using your name.

Payoneer support confirmed the funds are in the account. That was over a month ago.
Since then:
❌ The "responsible department" has never contacted me
❌ My email was completely ignored
❌ I was promised a response 4 days ago — nothing
I am not disputing anything. Payoneer themselves confirmed my money is there. I simply want it returned via bank transfer, which is my legal right.

This is not a support issue — this is a company holding onto a customer's money with no accountability and no communication.

"Update: Payoneer reached out asking for my reference number. I have requested that they contact me directly via my registered email to share details privately."

"Update (19/05/2026): Till now, there's no updates. Payoneer still has my money and there's no action taken from their side"

I am absolutely outraged. My verification case has been stalled since April 12th. For an entire month, Payoneer has been providing nothing but useless template responses while systematically ignoring my official Ukrainian government documents (IDP certificate) and certified bank statements confirming my residence in the government-controlled city of Dnipro.Despite my full cooperation and providing every possible proof, no actual progress is being made. I consider this intentional stalling and discrimination based on my national origin. There is no legal or technical basis to deny me service while I am in a safe, non-sanctioned area.I demand an immediate manual review by Senior Management. Stop the bot-like templates and restore my account!

In May 2026, my account (ID 36438475) was wrongfully closed by agent Anastasia. This happened on May 14, the exact same day she replied to my previous Trustpilot review! This is clearly a retaliatory ban, not a human investigation. She accused me of "prohibited transactions"—which is factually impossible since my account has been frozen and completely empty since 2023! For 4 months, I have been trying to resolve verification issues. Either let me finish manual verification with my fresh Dnipro bank statement, or officially close and delete my data so I can open a clean new account. I demand a manual review by a Senior Compliance Manager!

My Payoneer account (Customer ID: 66431080, Reference: 260430-017328) has been under internal review for over 30 days, even though I have completed all the requested verification steps correctly.

The main issue is that my funds are blocked and I cannot access my money, which is directly affecting my business and my ability to pay suppliers.

I have contacted support multiple times and only receive generic responses with no clear resolution timeline.

I understand security checks are necessary, but more than a month without a clear update or solution is unacceptable.

I urgently request a resolution or at least a concrete update regarding the status of my case.

I am available to provide any additional information if needed.

run, run, run and run… it has now been over a year that I have been unable to access my Payoneer account. Every time I contact support, I get a vague response, and then nothing—they disappear and remain completely silent on the issue. This situation has become unacceptable. I now have no choice but to consider taking this matter to the relevant authorities and pursuing legal action to recover my account and my money.

Reference number : 251117-009921

my "Business Details Questionnaire"
has been under review since 02/19/2026. All other docs are approved.
Customer ID: 102291027
Can you please expedite? Thanks!

This is a amazing website

To be honest with you,I am just seeing this for the first time and I got interested after going through your messages and also seeing great testimonies of so many beneficiaries.
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If you live in africa, it doesnt matter if the bank account you're sending money to is ireland to ireland, they will charge %4. that is the most racist, predatory practice i have ever seen. Want to withdraw EURO to NAIRA? well get ready to lose 20% + fees. these guys are professionals at stealing, i would rather die a painful and merciless death than use them ever again.

If I could, I would have rated it -10... The wors Support They have... Garbage Product Management... They used to have Live Agents, which had bridged the Gap for the Support, but Now they have Stupid Chat Agents, which don't even resolve anything.

I'd recommend everyone to stay away from their Services. I am stuck with 10k Stuck in the account, and their Garbage and Stupid Support Services don't even do anything.

I'd recommend Wise in its place. One of the Best experiences I have had so far is with Wise.

They charge an annual fee of around $29+, plus $3 per transaction which is honestly ridiculous. It’s a terrible system. I’ve decided to stop using Payoneer and won’t be using it anymore. If there were a zero-star rating option, I would give them that without hesitation.

(Reply- I consider your company one of the worst online banking services in the world. The reason is that you keep changing your fees and policies whenever you want. For example, some time ago freelancers did not have to pay an annual fee if they made transactions up to $2,000, but now you have increased that limit from $2,000 to $6,000. On top of that, you charge $3 for every transaction. How funny.

It seems like you think you are an even bigger company than PayPal. Payoneer is such a useless company. I am boycotting it and will also share this issue with other people.)

I have been a loyal payoneer customer for years. When my mastercard was stolen in UK( Some friendly soul found my wallet and returned it with the master card) it was obvious that I could not reactivate my mastercard because I do not have the original telephonenumber or E- mail left when I did the registration for the first time.

I cannot be the first one but I have tried to at least get my money or hopefully reactivate my account again( or in worst case create a new account) but no. I get the same robot reminding answer from support, please do the following.........
I have requested to speak wit a supervisor but they do not understand englis or it is a robot answering with only a human name. Nothing helps. It is 10 months ago I lost my wallet!
This is not bad service anymore. Everybody knows the right word.
Heikki Nousiainen

Bonjour,
Je suis le client ID: 85934976. Depuis un an que payoneer a bloqué mon compte sans aucune notification. J'essaie de les contacter sans suite. Mon argent est bloqué sur le compte et je veux juste le récupérer. J'ai envoyé plusieurs requêtes et courriels sans suite.

J'ai votre courriel qui me donne la même information depuis 01 an. Voici le message

Dear,

Hope this message find you well.

Thank you for contacting Payoneer Customer Care. My name is Brenda, and I’m happy to assist you today. I truly appreciate your patience and continued communication.

At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. As part of our ongoing compliance efforts, we’ve identified certain activities on your account that do not align with our Terms and Conditions.

However, we want to make sure you are fully informed about our services. Reviewing the T&C and Prohibited transactions will let you know which line of business we do not accept. We hope this helps you understand us better.

As a regulated financial services business, we are required to stop offering our services in these circumstances. Your account has been closed and the funds on your account have been frozen. We advise that you do not send any additional payments to your account, as they will be declined.

If you have any question or need assistance, don't hesitate to contact us again.

Have a wonderful day,

Payoneer Team

Ce message n'est pas une réponse à ma question depuis 1 an.

JE VEUX SAVOIR QUAND JE PEUX RETIRER MES SOUS RESTANTS SUR LE COMPTE???

Merci de votre réponse.

Good nice very

The commissions are ridiculous. 38$ on a 988$ transaction. It's like I am working for Payoneer. I hope crypto becomes more accessible and services like this become history. Avoid at all costs.

This has been one of the worst platform experiences I’ve had in my career. The support team does not respond to emails, and there is no proper assistance to resolve issues. The platform also has multiple glitches, making the overall experience very poor.

3 months waiting for a basic address verification. I've submitted an official bank statement 5 times and even a utility bill, but still nothing. Every support response is copy pasted garbage. This is unacceptable @Payoneer and I will be escalating publicly until it’s resolved.

On March 28, my Payoneer account balance was suddenly disabled without any prior warning, notification, or explanation. This immediately disrupted my business operations, as I rely on Payoneer for receiving international payments.

For over a month (March 28 to May 5), I did not receive any clear communication from Payoneer explaining the issue. Every time I contacted support, I was told that my case was under review and being handled with “high priority.” However, despite these repeated assurances, there was no visible progress, no clear timeline, and no meaningful update during this entire period.

I continued to follow up regularly, hoping for a resolution, but the responses remained the same—only generic messages about ongoing review. After more than 40 days of waiting, I was finally informed that my account had been permanently closed.

Even more concerning, I was notified that my remaining funds would be frozen until August 4, 2026, meaning I have to wait several more months just to access my own money.

While I understand that compliance and security checks are necessary, the lack of transparency, sudden restriction without notice, and prolonged delay without clear communication have had a serious negative impact on my business.

For Payoneer users: Please stay alert when relying on this platform for your business payments. It is important to keep alternative payment options ready and avoid depending entirely on a single service, as situations like this can occur without prior notice.

Customer ID: 38259858

I hope Payoneer improves its communication, transparency, and handling of such critical cases in the future.