Paypal Reviews 38,584

I raised a legitimate dispute with PayPal after not receiving goods from an overseas vendor. My main issue is not the original problem itself, but PayPal's complete refusal to engage meaningfully. Despite the vendor emailing to acknowledge a full refund was due, PayPal closed my case and directed me to chase the overseas vendor myself. Throughout this process PayPal continued to collect Pay in 3 instalments for goods I had never received. Every contact resulted in the same dismissive response with no attempt to investigate or resolve the matter. I have now referred this to the Financial Ombudsman Service. I would urge caution when using PayPal Pay in 3 for overseas purchases, as their buyer protection in practice falls well short of what they advertise.

I wish I could give negative stars.
I bought what was advertised as a working engine that you build yourself. I was looking forward to building this with my son. But what arrived was a piece of plastic badly painted.
I thought something was wrong when I didn't receive confirmation of purchase or delivery details. The company Bombay Clothing has said in their advert that the engine was from America, but they turned out to be from Asia and the piece of plastic was not a working engine.
I opened a case with PayPal on those grounds and waited for about 3 weeks.
Today I got a resolution to the case and they ruled in favour of the scammer.
Therefore I am asking my credit card company to get the money back.
I am of course closing the PayPal account.

I am very disappointed in Paypal. I contacted them when a company was stating they were about to charge me for a renewal on a dievice that never worked and I had requested to end my contract, they responded they would. Paypal advised me to freeze my card and that they would not be able to. I had tried to reach out to Ryoko but got no response. Meanwhile Paypals advise freezing my card only allowed Ryoko to charge my bank. When I disputed the charge and sent the emails that showed I cancelled Paypal sided with Ryoko. So I am out the money and was advised by someone else that I could take it to small claims but in doing so paypal could restrict my account. so I lose no matter what. I am very disappointed with PayPal. I know a review will not get my money back but hopefully it warns buyers that they might not be as protected as they think by Paypal. Even with email proof that I requested the account with Ryoko be canclled they allowed them to take the money. Ryoko even agreed during this that they should refund but needed to let PayPal do the review. once Paypal said they sided with them of course they no longer agreed they should return the money.

Update: Ryoko has since refunded the money. Im still very disappointed in the way paypal handled the review.

Paypal have -after five months and many phone calls - denied me a refund of $US 241.96 on a fake couple of air conditioners from a company called Commerce Core UAB. Today they turned down my appeal siting the fact that I hadn’t sent them the tracking info when I returned the goods at an additional postage cost of $130 ….BUT I HAD! AND I HAVE NOW SENT THEM A COPY OF THEIR EMAIL TO ME ACKNOWLEDGING ITS RECEIPT. I’ve been a Paypal member for years. No longer,

Absolutely useless now! LNER have confirmed they have sent my refund but I haven’t received it so they advised me to contact PayPal. The agent I got was useless and kept saying he couldn’t find the transaction and that he needed the transaction number, he couldn’t understand that the whole point of me contacting them was because I hadn’t received the refund therefore there was no transaction! What is the point of using PayPal anymore if they don’t help when there’s issues??

For the second time, I have found myself using PayPal credit, something I have never been aware of signing up to, which makes me think that this must be a common problem.

What a nightmare I am having just trying too load up my,bank account details and trying to chane billing address too no help what so ever

I created a case against a fraudulent company that charged me wrongfully for their subscription and PayPal sided with the fraudulent company. I think they support the criminals more than their customers.

Less than a year's experience with paypal, where when I applied for a refund I submitted according to the procedure, the service provider had agreed to a refund via paypal and returned it to my credit card, but paypal had a successful statement about the refund to the credit card, Turns out I checked thoroughly into my credit card account. No refunds were received, I checked with the service provider that I previously subscribed to, nor was I credited to the account balance there, so I tried to contact the credit card provider. He said there was no refund data at that time. So where did my fund go? Why paypal thinks the refund is successful while the funds are not received anywhere.

PayPal functionality Sucks Fraud Likely, their system and verification process is stupid as can be, approved for a credit card but before using said credit card (for a small reward) I must connect my bank account? God Bless Apple Pay, PayPal sucks

After 21 years of continuous service, I am terminating my relationship with PayPal. My account was flagged due to fraudulent micro-deposits ($0.01 on March 11 and March 27). Despite PayPal’s fraud department verifying these were unauthorized, they allowed a $0.02 negative balance to trigger a total account freeze.

On April 29, I manually paid the $0.02 balance to restore service. My bank has confirmed the funds were successfully transferred and accepted. However, PayPal’s internal systems are out of sync; the dashboard shows the payment as received, yet support agents claim they have no record of it and refuse to restore access until May 5.

This "holding period" is causing cascading failures for my other recurring bills. PayPal has chosen to prioritize a flawed automated risk algorithm over a 21-year human relationship. Their refusal to provide a simple manual credit for two cents to resolve a verified fraud issue is a staggering display of incompetence. I am moving my business to platforms that actually understand customer service and basic accounting.

PayPal does not protect it's users from companies online that use deceptive tactics. I filed a fraud case which was denied. I then appealed it which was denied. I've had to talk and/or text with customer service wasting hours. Now I just want my account closed and information deleted. They won't, citing the.reason as I still have a dispute open. I don't, you are allowing this scamming company to keep the money. PayPal is not trustworthy. And I'm tired of talking to customer service representatives that I have to struggle to understand.

Give up Paypal, you are useless.
Logged in with my account password, got denied, double checked it was correct, tried again, now im blocked.
Paid by different method, no problem. Not worth the hassle.

Submitted a dispute for a charge I did not authorize. PayPal turned around and dismissed my dispute on the grounds that, apparently, in all of my communications with PayPal and the entity that made the unauthorized charge I had only requested that the charge be paused and not reversed.

Blatant and total lie. I have dozens of emails demanding that the charge be refunded and at no point did I tell PayPal that I wanted anything other than a refund.

And of course now they won't let me delete my account and data from their system.

Zero protection with Paypal unless you are a Chinese supplier. You pay for the product, the company doesn't deliver, you ask for product or refund and the company but tells you to continue to wait and someday it may arrive. Paypal sides with them and pushes out the dispute. Never again will I use Paypal.

when i bought account on G2a thinking its a key, and tried to refund using Paypal, button to continue filling on claim wasnt working, not in app not in web. called support and they filled it diferently than i would have. refund was denied . The only thing why i was chosing paypal is posibility of customer protection, even untill today i never used the refund option, i am not using paypal ever again.

I purchased a pack of four fridge filters from Joom SIA and paid using PayPal, expecting support if there was a problem. The delivery was weeks late and the package contained only one filter. I made a claim through PayPal and despite providing the requested information and reporting as fraud my claim was refused. I should also point out that Joom accepted that they were at fault but did not reimburse me as promised. Conclusion is that PayPal buyer protection is non existent.

A tech company creating an app that doesn't work with other fintech products is downright insulting.

Dreadful. When something goes wrong paypal can end up holding your money and wont cancel the transaction, and the merchant doesnt get the money either. Its just stuck in paypal, i guess they make a profit from it... their help is telling me to wait a week but why should i wait whilst they hang onto my money, seems like theft