I spoke with Andrew today about a past debt that should have been written off a few years ago. I explained how I have ADHD and have a support network in place. He was very empathetic and patient, grea... See more
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My original review was the following: Threatened to attend my property because they never gave me the chance to setup a debt payment. The fear is real and I probably won't sleep too well knowing... See more
Company replied
from someone who had just ignored my debt for years hoping it would go away this has turned out to be such a positive experience. The guy that came to my door was lovely, non judgemental and actually... See more
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I was nervous to call as I hate dealing with debt letters. Agent was really helpful throughout and put me at ease ensuring I had an affordable payment plan in place. Even with problems with the line,... See more
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Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
3k reviews
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Listened and understood my current…
Listened and understood my current situation. Sympathetic.
9 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
Reply from Resolvecall Ltd
Thank you for your feedback.
Respectful
Spoke to a lovely lady called Donna, she was very helpful and dealt with my issue respectfully.
15 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
The lady i speak to at resolvecall was…
The lady i speak to at resolvecall was very, very friendly and helpful. They understanding about today's world.
15 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
Reply from Resolvecall Ltd
Thank you for your feedback.
Donna the advisor helped me so much
Donna the advisor helped me so much, was very informative which made the whole phone call so much easier. Job done, thank you!
15 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
They was very understanding of my…
They was very understanding of my circumstances and helpful across all eras, kind staff.
8 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
Had a chat with Donna she was great at…
Had a chat with Donna she was great at sorting my issue out , easy and made things easier than I thought at first , understanding and actually spoke to me without criticism
15 September 2026
Reply from Resolvecall Ltd
We're so glad to hear our team member provided such excellent and understanding support, making everything easier for you. We appreciate your kind words!
Reply from Resolvecall Ltd
Thank you for your feedback.
I had a stroke and lost my job after…
I had a stroke and lost my job after being hospitalised for aprox 3 months i could not keep up payments on my car at the time so surrendered the vehicle it was sold leaving a balance owing this company acted for the finance house and amicably agreed a repayment plan to which is now satisfied 😌 please speak and not ignore they will do there best to help 🙂 👍
15 September 2026
Unprompted review
Reply from Resolvecall Ltd
We are truly grateful for your kind words and for sharing your experience. It means a great deal to us that we could assist you during such a challenging time. We always aim to work collaboratively with our customers to find agreeable solutions. Your positive feedback is greatly appreciated, and we wish you all the best.
Reply from Resolvecall Ltd
Thank you for your feedback.
Non stop harassment for a debt that is…
Non stop harassment for a debt that is in a false name from over 10 years ago my family was threatened 7 years ago about seizing good so someone made a payment they were told a lodger took out a catalouge in a fake name and left and because someone made a £10 payment out of fear they are trying to say we took ownership of the debt well you will NEVER see one more penny from us so leave us alone or take us to court but you wont do that as you know the judge will laugh you out of court
15 September 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for taking the time to share your concerns. We’re sorry to hear about the circumstances you have described and understand that you strongly dispute responsibility for this account.
Resolvecall acts on behalf of its clients and does not determine ownership or liability for the underlying debt. Where a customer tells us that an account is not theirs, or disputes the information we have been provided, we take this seriously and can refer the matter to our client for further investigation.
We would not want to comment on the historic events, previous payments or the legal status of the account without first reviewing the specific circumstances.
Please contact our Customer Support team on 0141 212 8500 with your reference number and explain that you dispute liability for the account. We can then ensure your concerns are properly reviewed and, where appropriate, raised with our client.
Sabrina…
The lady who dealt with my call was very helpful and professional. She went above and beyond to settle my concerns
15 September 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was very helpful and professional, and went above and beyond to settle your concerns. Thank you for sharing your positive feedback!
Took my circumstances well and agree an…
Took my circumstances well and agree an amount to pay, very understandable
15 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback. We are glad to hear that we were able to understand your situation and reach a satisfactory agreement.
Very easy to speak to the gentleman who…
Very easy to speak to the gentleman who was happy to help me deal with my payments
15 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
Reply from Resolvecall Ltd
Thank you for your feedback.
Extremely polite conversation & Very…
Extremely polite conversation & Very helpful & understanding of my situation, thank you
15 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
Reply from Resolvecall Ltd
Thank you for your feedback.
I didnt have to repeat my details he…
I didnt have to repeat my details he got them right first time
15 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
Very easy to talk to a human and not a…
Very easy to talk to a human and not a machine. Polite and helpful.
7 September 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
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