I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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What people talk about most
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After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
- #4 of 11 best companies in Debt Collecting
- #4 of 10 best companies in Debt collection agency
- #122 of 168 best companies in Non-bank financial service
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2k reviews
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I spoke to Andrew a customer service…
I spoke to Andrew a customer service agent, he was extremely informative and friendly.
It can be very nerve-racking and embarrassing when talking about your debt and managing payments.
Andrew put me at ease and it didn't take as long as I thought to go through a review with him
29 June 2026
Reply from Resolvecall Ltd
We're so glad to hear about your positive experience with our customer service team. We understand that discussing financial matters can be challenging, and we always strive to make those conversations as comfortable and helpful as possible. Your feedback truly means a lot to us.
Reply from Resolvecall Ltd
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
Reply from Resolvecall Ltd
We're delighted to hear that we were able to resolve your problem quickly and efficiently. Thank you for sharing your positive experience with us!
Reply from Resolvecall Ltd
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
They were very understanding of my…
They were very understanding of my situation
Kept me updated on payments and what was left to pay
26 June 2026
Reply from Resolvecall Ltd
We're glad to hear that we were understanding of your situation and kept you well-informed regarding your payments. Thank you for your positive feedback!
Kind and active listening from the staff
26 June 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for your kind words. We're so glad to hear that our staff provided active and attentive listening during your experience with us.
Thank you for advising me for the…
Thank you for advising me for the payment plans and Jerome you're the best person for the people to sort out the things and advising the people to do
Thanks Jerome
26 June 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that the payment plans were helpful and that our team member provided such excellent advice and support. It's wonderful to know that everything was sorted out for you.
The person answered all the questions…
The person answered all the questions that l wanted to know
25 June 2026
Reply from Resolvecall Ltd
We're so glad to hear that all your questions were answered thoroughly. Thank you for sharing your positive experience with us!
avoid this company at all costs they…
avoid this company at all costs they came to my house tried to force there way in & threatened my wife, i had to call the police, they have been reported
1 June 2026
Unprompted review
Reply from Resolvecall Ltd
We take allegations of this nature extremely seriously and are very concerned to read your review.
To date, we have not been contacted by the police regarding any such incident. As no specific details have been provided, we are currently unable to identify or investigate this matter internally.
The behaviour described does not reflect our standards, expectations, or the way our team operates. We would very much like the opportunity to fully review what has been reported.
Please contact us directly on 0141 212 8500 with any further information you can provide, including the date, time and location, so we can investigate this as a priority.
We are committed to addressing all concerns thoroughly and taking appropriate action where necessary.
Reply from Resolvecall Ltd
We're so glad to hear you had a very good experience with us! We truly appreciate your positive feedback.
Reply from Resolvecall Ltd
Thank you for your kind words! I'm so pleased to hear that we were able to help you with your understanding and problem.
Donna was great to deal with she wa…
Donna was great to deal with she wa very helpful
Steve t
25 June 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was very helpful. We appreciate your kind words!
I’ve spoken to this company on two…
I’ve spoken to this company on two occasions now. Both times have been pleasant and very helpful. No judgment or aggressiveness like some other company’s. Thank you to Andrew for helping me resolve the situation I was put in.
25 June 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team provided you with such a positive and helpful experience on both occasions. We always aim to resolve situations effectively and respectfully, and it's wonderful to know we achieved that for you. Thank you for sharing your kind words.
Customer care
The customer service person i spoke to was very understanding and very helpful.
25 June 2026
Reply from Resolvecall Ltd
We're so glad to hear that the customer service you received was understanding and helpful. Thank you for sharing your positive experience with us!
Great service listened easy to talk to.
25 June 2026
Reply from Resolvecall Ltd
We are so glad to hear that you found our service great and that our team was easy to talk to and listened to your needs. Thank you for your kind words!
Excellent to talk to made it very easy…
Excellent to talk to made it very easy to sort my issues out
24 June 2026
Reply from Resolvecall Ltd
We're delighted to hear that we made it easy to sort out your issues. Thank you for sharing your excellent experience with us!
Andrew the guy i spoke to was very…
Andrew the guy i spoke to was very helpful n understanding n he listened to what I had to say very nice n happy
24 June 2026
Reply from Resolvecall Ltd
It's wonderful to hear that our team member was so helpful and understanding. We're glad they listened and made you feel happy with the support provided.
No help shet app
20 May 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
From our records, it appears that you have set up a manual arrangement via your online account and have been actively managing your account through this service. We are unable to identify any recent contact with our customer service team regarding issues or requests for assistance.
As a result, we are currently unable to determine what specific difficulties you may have experienced.
If you are still encountering any issues or require support, please do not hesitate to contact our team on 0141 212 8500, and we will be happy to investigate and assist you further.
Reduced payment offer helped me get…
Reduced payment offer helped me get another monthly outgoing down and clear another debt off,
23 June 2026
Reply from Resolvecall Ltd
We're so happy to hear our reduced payment offer helped you manage your finances and clear a debt. We appreciate your positive feedback!
Easy to use app ,explanation at each…
Easy to use app ,explanation at each process ,thank
23 June 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found our app easy to use and appreciated the clear explanations throughout the process. Thank you for your kind words!
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