Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
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Review summary
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Reviews shaping this summary
obsessed with our carpet, it’s the perfect colour and the fitters were great. we had to leave a sofa and chair in the room as we can’t get them out but the fitters worked around it and sorted them... See more
Excellent service from start to finish. The rep who came out to set up my account was really friendly, helpful, and efficient, making the whole process quick and easy. The team fitted our stair carp... See more
Company replied
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
Company replied
Company details
- #15 of 85 best companies in Flooring Shop
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great job by both guys happy as Larry
22 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for the 5-star review, Jeffrey. Great to hear you’re happy with the job and that the team looked after you. We really appreciate you taking the time to share your feedback.
Excellent service overall
3 April 2026
Reply from Pay Smart Carpets
Thank you for your kind words and for taking the time to leave us a review, Claire. We’re really pleased to hear you had an excellent experience with us.
Great company
Great company. I've had both my living room and kitchen done. I am very happy with the results.
26 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, Claire. We’re really pleased to hear you’re happy with both your living room and kitchen flooring. Thanks for choosing us twice; we appreciate your support
helpful polite
helpful polite, carpet fitters were also polite on time, carpet looks amazing and everything left Clean and tidy, would use again
19 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind words, Pauline. We’re really pleased to hear you had such a positive experience from start to finish. I’ll be sure to pass your feedback on to the fitters too; they’ll really appreciate it. Enjoy your new carpet, and we’d be delighted to help again in the future.
Very Happy 😁
Comunication was good. Quick service and the end result is gorgeous. Absolutely made up
25 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for your kind words, Janice. We’re really pleased you’re happy with both the service and the finished result. Enjoy your new flooring!
They went above and beyond to make sure…
They went above and beyond to make sure I was satisfied with the results highly recommend service is fantastic quality is superb
25 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback, Robert. We’re really pleased to hear you’re happy with the end result and the service you received. It means a lot to know we delivered for you. Thanks for choosing us and for the recommendation.
I use your company every time
I use your company every time. Sometimes we pay weekly, sometimes we pay outright. Lewis is lovely and the fitters are amazing. I don't know how they fit it so neatly and in such a short time! We have had nearly every room fitted with vinyl. I honestly wouldn't use any other company. If i could give more than 5 * i would!
22 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your continued support, Lisa. It means a lot that you keep coming back to us and trust us with your home. We’ll make sure your kind words are passed on to Lewis and the fitting team; they’ll be chuffed. We really appreciate you taking the time to leave such a lovely review
Amazing from start to finish
Amazing from start to finish, guy who came to price up was lovely,carpet fitters did an amazing job and the carpet is beautiful quality - highly recommend
24 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the lovely feedback, Phoebe. We’re really pleased to hear you had such a positive experience from start to finish. I’ll be sure to pass your kind words on to both our sales team and fitters. Enjoy your new carpet!
Easy process
Easy process. Quick fitting dates and friendly staff! Excellent service will definitely be using again, thank you.
24 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback, Chelsea. We’re really pleased you found the process easy and the team helpful. We appreciate your support and look forward to helping you again in the future.
From start to finish the people have…
From start to finish the people have been so lovely and helpful! The carpets are excellent quality and an affordable price. Excellent service will be recommending to friends.
23 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind words, Magan. We’re really pleased to hear you had such a positive experience from start to finish and that you’re happy with the quality and value of your carpets. Your recommendation means a lot to us; thank you for choosing us.
Friendly staff
23 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review, Aaliyah. We really appreciate you taking the time to share your feedback. Glad to hear our team made a positive impression
Love the quality and the fitting highly…
Love the quality and the fitting highly recommended
23 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback. We’re really pleased to hear you’re happy with both the quality of your flooring and the fitting service. We appreciate the recommendation and your support.
Avoid if possible
Let’s start at the point of someone coming around quoting up, the man came in the house chewing his gum really loudly and seemed really disinterested and like I really put him out. That should have been my sign to go elsewhere but I didnt regretfully. After contract signed I read in it that I have to rip up the flooring myself( I wasn’t told this information during the quoting) I rang them to cancel but was told I couldn’t get my money back only credit. So I ripped it up and cleaned up where I could, there was some stubborn little bits of felt on the floor that I couldn’t get up. The man came to fit the floor and I left him to it and all seemed good. Naively I signed it off without properly checking. A couple of days later I noticed that their was a nail under the vinyl, the floor had lumps on it where the fitter just fitted the vinyl over the top with no preparation/cleaning done to the floor before fitting and finally to top it off they had failed to sealant around the vinyl.
My advice is to avoid this company however if you have to use them for their finance convenience then please ask at the quote point, what’s expected of you before the fitting and thoroughly check the floor before signing the job off.
2 April 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience.
We do make clear in our terms what preparation is required before fitting, but we accept this should always be explained clearly at the point of sale too. In relation to the fitting issues you’ve raised, this is not the standard we expect from our installers, and we’re sorry to hear this was your experience.
We’d welcome the opportunity to review this properly and discuss it with you directly. Please contact our customer service team on 03300 412999 or customerservices@paysmartcarpets.com with your details so we can look into this further.
All lovely people and fitted my carpet…
All lovely people and fitted my carpet fast. The carpets are nice quality
22 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave a review, Serena. We’re pleased to hear you found the team helpful, the fitting was completed quickly, and that you’re happy with the quality of your carpet. We appreciate your feedback.
Recommend
Easy to deal with from ordering to fitting. Carpet is well made and wont wear easily. Will definitely be ordering again. And paying monthly is a better bonus.
23 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your great review, Betty. We’re really pleased to hear the whole process was easy and that you’re happy with the quality of your carpet. It’s great to know the payment options worked well for you too. We appreciate your support and look forward to helping you again in the future.
Excellent service
Excellent service and from choosing the carpet I wanted to the price, everything was done with ease… carpet feels amazing and was exactly what I wanted, can’t wait to reorder :)
22 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely feedback, Lizi. We’re really pleased to hear the whole process felt easy and that you’re happy with your new carpet. It means a lot to know we got it right for you. We’ll look forward to helping you again when you’re ready to reorder
100% 😊👌🏻
I have had 3 rooms done in herringbone vinyl and the vinyl is excellent quality and affordable repayments.
My floors now look great. The fitter was very professional and did a great job and so quick.
I’d recommend PaySmart carpets. Great customer service 😊👌🏻
18 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic review, Lisa. We’re really pleased to hear you’re happy with your new herringbone vinyl and that the payment option made it affordable for you. It’s great to know our fitter and team delivered a service you’d recommend. We appreciate your support and hope you enjoy your new floors for many years to come.
Best carpet company around by far.
Service was great from start to finish, can't fault this company what so ever. Carpet fitters are great, best carpet I've had fitted in a long time.
19 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback. We’re really pleased to hear you had such a positive experience from start to finish. It’s fantastic to know you’re happy with both the service and the fitting; we’ll be sure to pass your comments on to the team. Enjoy your new carpet!
Had a bit of confusion with my vinyl…
Had a bit of confusion with my vinyl floors but Matt at the customer service department was very helpful and reassuring. He did some digging, called me back and had my problem sorted. I'll be asking for him of I ever need to call back. Thankyou so much!!!
22 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave your review, Julia. We’re really pleased Matt was able to get things sorted for you and give you the reassurance you needed. We’ll make sure your feedback is passed on to him. Thanks again for choosing us.
Excellent service
Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for my property I've had them out twice now and completed a full house carpet and vynl are really good quality . The finance options are flexible too. Highly recommend.
28 May 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review, Sian. We’re really pleased to hear you felt well looked after and supported in finding the right options at the right price. It means a lot that you’ve chosen us twice for your home, and we’re glad you’re happy with the quality and flexibility we offer. We really appreciate the recommendation and your trust in us.
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