Excellent from start to finish, sales person was so nice and polite and explained everything thoroughly, very respectful young lad. Very smooth sales. Had the carpets fitted yesterday and they are a... See more
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From start to finish the experience was so easy and the end results are amazing. The fitter was friendly,outstanding in his work and just cracked on. Would definitely recommend.In the future if we are... See more
Company replied
Fantastic company , i will be using again amazing quality flooring the fitters did a quick fabulous job . Everything was explained to me payments with messages . I love my new flooring happy customer... See more
The guy who came round to do my laminate flooring was fantastic done brilliant Job! same with carpets all done to perfection. 😍 I always recommend this company to anyone who's looking at getting floo... See more
Company replied
Company details
- #15 of 84 best companies in Flooring Shop
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They always in time and the fitter is…
They always in time and the fitter is very polite ….
18 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely feedback, Iman. We’re really pleased to hear everything was on time and that our fitter was polite and professional. We appreciate you taking the time to share your experience and thank you for choosing us.
Customer service was extremely poor and…
Customer service was extremely poor and person that I spoke to was very rude!! Not a great experience. She would not even let me speak to ask questions. Carpet fitters were quick which is not always a good thing. Not advertised until measurements were taken that fitting price is an extra cost.
3 June 2026
Reply from Pay Smart Carpets
Thank you for taking the time to leave your feedback, Margie. We’re sorry to hear that your experience didn’t meet expectations. This is certainly not the level of customer service we aim to provide, and we’re disappointed to hear you felt unable to ask the questions you needed.
We appreciate your comments regarding communication around fitting costs and will review how clearly this is explained during the sales process to avoid any confusion.
It’s good to hear the fitting itself was completed promptly, though we understand speed should never come at the expense of quality. If there are any concerns with the fitting or if you’d like to discuss your experience further, please feel free to contact us directly on 03300 412999 or customerservices@paysmartcarpets.com so we can look into it
Excellent
Excellent, on time and fitting was quick, would highly reccomend
17 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, David. We’re really pleased to hear everything went smoothly, from arriving on time to getting the fitting done quickly. I’ll make sure your feedback is passed on to the team. Thanks again for choosing us and for the recommendation, it’s much appreciated.
Good quality flooring did a really good…
Good quality flooring did a really good job would definitely recommend 👍
17 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback, Paige. We’re really pleased to hear you’re happy with the quality of your flooring and the job the team did. We appreciate the recommendation and thank you for choosing us.
Professional company
My experience with pay smart carpets was very good they provide good quality carpets at a good price and is so convenient with their pay monthly scheme carpet fitters were very nice and did an excellent job fitting my carpet
17 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for taking the time to leave us such a lovely review, Jackie. We’re really pleased to hear you had a positive experience and that you’re happy with the quality of your carpet and the service you received.
It’s great to know that our pay monthly option made things easier and more convenient for you, and we’ll be sure to pass your kind words on to the fitters too, they’ll really appreciate it. Thanks again for choosing Pay Smart Carpets. Enjoy your new carpet!
Smart carpet for me it’s the best and…
Smart carpet for me it’s the best and cheap company I’m happy with the carpet they come yesterday fitting my living room it’s amazing thank you so much
17 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Jose. We’re really pleased to hear you’re happy with your new living room carpet and that the fitting went well. It means a lot to know you’re happy with both the quality and value. Thank you for choosing us, we hope you enjoy your new carpet for many years to come.
Very happy
They called 30 minutes before they got here and they was quick in laying the Lino and was very polite.
16 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave us a 5-star review, Lisa. We’re really pleased to hear the team kept you updated on their arrival, worked efficiently and looked after you well on the day. We’ll be sure to pass your kind comments on to them. Enjoy your new lino.
Excellent service from start to finish…
Excellent service from start to finish fitters were amazing as well
17 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review, Joanne. We’re really pleased to hear you had an excellent experience from start to finish. It’s great to know the fitters looked after you so well too. We’ll make sure your feedback is passed on to the team, it’s very much appreciated.
New carpet
Great service from start to finish from frank coming to measure up to the guys fitting my new carpet
16 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review, Margaret, we really appreciate you taking the time to leave it. It’s great to hear you had a positive experience from start to finish, we’ll make sure your feedback is passed on to them. We hope you enjoy your new carpet
Great service
Great service sensible prices lovely sales people and ever so helpfull great experiance will be using again
29 May 2026
Reply from Pay Smart Carpets
Thank you so much for the lovely review, Mary. We’re really pleased to hear you had such a great experience with us and that the team looked after you well. We always aim to offer good value and friendly service, so it’s great to know that came across. We really appreciate your support and look forward to helping you again in the future.
The whole experience was excellent
The whole experience was excellent. The sale rep was polite and respectful. The fitters was the same, and worked great and quick professionally. The only criticism I have is the choices of carpet could be bit better on your first order, other than that im very happy with everything.
16 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave us such a lovely review, Carrie. We’re really pleased to hear you had such a positive experience from start to finish and that both our sales rep and fitters looked after you well. We really appreciate your feedback on the carpet choices too, that’s useful for us and something we’re always looking to improve. Thanks again for choosing us, and we’re glad you’re happy with everything.
Experience with this company has just…
Experience with this company has just been great easy to get hold of if any problems
Had my carpet fitted yesterday lovely man and fitted and completed very quickly
16 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the 5-star review, Sue. We’re really pleased to hear you’ve had a great experience with us and found the team easy to get hold of when needed. It’s great to know your fitting went smoothly and that you were happy with both the fitter and the speed of the job. We really appreciate your feedback and your custom. Enjoy your new carpet!
Smart carpets are very good im very…
Smart carpets are very good im very pleased with the carpe the fitting guys were very quick and good good work guys
12 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review, Lynsey. We’re really pleased to hear you’re happy with your carpet and the fitting service. I’ll make sure your feedback is passed on to the fitting team, they’ll really appreciate it. Thanks again for choosing Pay Smart Carpets.
Very smooth from start to finish
Very smooth from start to finish
Carpet fitters were lovely and had the job done super fast
15 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the 5-star review, Loretta. It’s great to hear the fitters looked after you and got everything done quickly. We’ll make sure your feedback is passed on to the team, they’ll really appreciate it. Thanks again for choosing us.
Carpet really good quality the fitters…
Carpet really good quality the fitters very friendly they do a good job clean up afterwards
6 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave us a 5-star review. It’s great to hear you’re happy with the quality of your carpet and that our fitters looked after you well. We’ll be sure to pass on your kind comments to the team. Thanks again for choosing us.
Sales rep Will
Sales rep Will, for the Leicester area, lied about calling me and leaving me a voicemail to arrange a time to visit, then proceeded to tell me because I didn’t answer or return the non existent call that he was fully booked and cancelled the appointment. Very disappointing.
16 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your feedback, Stacey. We’re really sorry to hear about your experience and can understand why this would have been frustrating and disappointing.
This certainly isn’t the level of service we expect from our team, and we’ll be looking into what happened here with Will directly to understand the full picture.
We’d really appreciate the chance to put this right, so one of our team will be in touch to help and see if we can properly and see if we can rearrange your appointment. Thank you for bringing it to our attention.
Beautiful carpet great quality great…
Beautiful carpet great quality great service
15 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review, Louise. We’re really pleased to hear you’re happy with the quality of your carpet and the service you received. It means a lot to the team, and we appreciate you taking the time to share your experience. Enjoy your new carpet!
Excellent communication fantastic…
Excellent communication fantastic service amazing quality carpet no fault with the company will definitely purchase again
15 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the great feedback. We’re really pleased to hear you were happy with the communication, service and quality of your carpet. It means a lot to us that you’d choose us again, and we look forward to helping you in the future.
Really impressed with my new carpets…
Really impressed with my new carpets the lads that fitted my carpets both times were lovely, tidied up after themselves and having seen how quick they can move it must be heavy work. Thank you so much for the help, i've never decorated my own home and you have made our home something to be proud of 🙂
15 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review. It means a lot to hear how happy you are with your new carpets and the service from our fitters. We’ll make sure your kind words are passed on to the team, they’ll really appreciate it.
It’s great to know we’ve been able to help make your house feel like home, especially if this was your first time decorating your own place. Wishing you lots of happy memories in it. Thanks again for choosing us.
Really good and easy service to use
Really good and easy service to use, love my carpet, was a bit disappointed the fitters didn’t fit new door trim where carpets adjoin, as this was included when the guy came round to measure
15 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review — we’re really pleased to hear you found the service easy to use and that you’re happy with your new carpet.
I’m sorry to hear about the disappointment with the door trims. If these were included in your original quote, they should have been fitted, so we’d like to look into that for you. Please feel free to get in touch with our team on 03300 412999 or customerservices@paysmartcarpets.com and we’ll be happy to review it and put things right if needed. Thanks again for your feedback, it’s appreciated and helps us improve
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